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The Influence Of Service Climate, Identity Strength, And Contextual Ambidexterity Upon The Performance Of Public Organizations

Author

Listed:
  • Francisco Guilherme NUNES

    (Instituto Universitario de Lisboa, Business Research Unit, Lisbon, Portugal)

  • Luis Manuel MARTINS

    (Instituto Universitario de Lisboa, Business Research Unit, Lisbon, Portugal)

  • Juan MOZZICAFREDDO

    (Instituto Universitario de Lisboa, Business Research Unit,Lisbon, Portugal)

Abstract

Improving the performance of public organizations has become a major concern among researchers and managers, rendering the search for the factors that distinguish the best performers a fundamental endeavor. Despite the abundant empirical research conducted about this topic, there are still inconsistencies in how management and other organizational elements determine organizational performance, calling for more theoryoriented research. In this paper, we join this line of reasoning and suggest that service climate, organizational identity strength and contextual ambidexterity, variables coming from very different theoretical traditions, predict the performance of public organizations, as perceived by their members. In order to test this proposition, we surveyed a sample of 618 civil servants working for two different organizations. In this survey, we included measures of the three predictors (service climate, organizational identity strength and contextual ambidexterity) and the variable of interest (organizational performance). Using hierarchical regression analysis, we found evidence supporting a positive relationship between organizational performance and service climate, identity strength, and especially, contextual ambidexterity, with some differences between the two organizations regarding the intensity of these relationships. Besides contributing to broadening the discussion about the antecedents of public organizations’ performance, this study also supports the validity of the three theoretical perspectives. Considering the management of public organizations, our study challenges managers to play a fundamental role in orchestrating routines and work practices that allow configuration of the most relevant organizational capacities leading to better performance.

Suggested Citation

  • Francisco Guilherme NUNES & Luis Manuel MARTINS & Juan MOZZICAFREDDO, 2018. "The Influence Of Service Climate, Identity Strength, And Contextual Ambidexterity Upon The Performance Of Public Organizations," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2018(31), pages 6-20, December.
    • Handle: RePEc:rom:rampas:v:2018:y:2018:i:31:p:6-20
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    References listed on IDEAS

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    Cited by:

    1. Oana Matilda SABIE & Armenia ANDRONICEANU & Simona Alexandra APOSTOL, 2020. "Emotional Intelligence And Organizational Culture - Drivers Of Employee Performance," APPLIED RESEARCH IN ADMINISTRATIVE SCIENCES, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 1(1), pages 24-32, August.
    2. Nagwa Babiker Abdalla YOUSIF & Katarzyna GRONDYS & Salah GAD & Walaa ELSAYED, 2020. "Knowledge Management In Non-Governmental Organizations (Ngos)," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(35), pages 90-108, December.
    3. Jani KINNUNEN & Armenia ANDRONICEANU & Irina GEORGESCU, 2019. "Digitalization Of Eu Countries: A Clusterwise Analysis," Proceedings of the INTERNATIONAL MANAGEMENT CONFERENCE, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 13(1), pages 1-12, November.
    4. Tetyana Vasylieva & Vladyslav Pavlyk & Yuriy Bilan & Grzegorz Mentel & Marcin Rabe, 2021. "Assessment of Energy Efficiency Gaps: The Case for Ukraine," Energies, MDPI, vol. 14(5), pages 1-14, March.

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    More about this item

    Keywords

    organizational performance; public organizations; service climate; organizational identity strength; contextual ambidexterity.;
    All these keywords.

    JEL classification:

    • D22 - Microeconomics - - Production and Organizations - - - Firm Behavior: Empirical Analysis
    • H83 - Public Economics - - Miscellaneous Issues - - - Public Administration
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility

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