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The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta

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  • Nabil Channouf
  • Pierre L’Ecuyer
  • Armann Ingolfsson
  • Athanassios Avramidis

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  • Nabil Channouf & Pierre L’Ecuyer & Armann Ingolfsson & Athanassios Avramidis, 2007. "The application of forecasting techniques to modeling emergency medical system calls in Calgary, Alberta," Health Care Management Science, Springer, vol. 10(1), pages 25-45, February.
    • Handle: RePEc:kap:hcarem:v:10:y:2007:i:1:p:25-45
    DOI: 10.1007/s10729-006-9006-3
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    References listed on IDEAS

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    1. Bruce H. Andrews & Shawn M. Cunningham, 1995. "L. L. Bean Improves Call-Center Forecasting," Interfaces, INFORMS, vol. 25(6), pages 1-13, December.
    2. A Ingolfsson & E Erkut & S Budge, 2003. "Simulation of single start station for Edmonton EMS," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 54(7), pages 736-746, July.
    3. McConnel, Charles E. & Wilson, Rosemary W., 1998. "The demand for prehospital emergency services in an aging society," Social Science & Medicine, Elsevier, vol. 46(8), pages 1027-1031, April.
    4. Lawrence Brown & Noah Gans & Avishai Mandelbaum & Anat Sakov & Haipeng Shen & Sergey Zeltyn & Linda Zhao, 2005. "Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective," Journal of the American Statistical Association, American Statistical Association, vol. 100, pages 36-50, March.
    5. Tych, Wlodek & Pedregal, Diego J. & Young, Peter C. & Davies, John, 2002. "An unobserved component model for multi-rate forecasting of telephone call demand: the design of a forecasting support system," International Journal of Forecasting, Elsevier, vol. 18(4), pages 673-695.
    6. Linda V. Green & Peter J. Kolesar, 2004. "ANNIVERSARY ARTICLE: Improving Emergency Responsiveness with Management Science," Management Science, INFORMS, vol. 50(8), pages 1001-1014, August.
    7. Bianchi, Lisa & Jarrett, Jeffrey & Choudary Hanumara, R., 1998. "Improving forecasting for telemarketing centers by ARIMA modeling with intervention," International Journal of Forecasting, Elsevier, vol. 14(4), pages 497-504, December.
    8. Ricardo D. Kamenetzky & Larry J. Shuman & Harvey Wolfe, 1982. "Estimating Need and Demand for Prehospital Care," Operations Research, INFORMS, vol. 30(6), pages 1148-1167, December.
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    Cited by:

    1. McLay, Laura A. & Boone, Edward L. & Brooks, J. Paul, 2012. "Analyzing the volume and nature of emergency medical calls during severe weather events using regression methodologies," Socio-Economic Planning Sciences, Elsevier, vol. 46(1), pages 55-66.
    2. Rouba Ibrahim & Pierre L'Ecuyer, 2013. "Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models," Manufacturing & Service Operations Management, INFORMS, vol. 15(1), pages 72-85, May.
    3. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2019. "Statistical and economic evaluation of time series models for forecasting arrivals at call centers," Empirical Economics, Springer, vol. 57(3), pages 923-955, September.
    4. Hyunjin Lee & Taesik Lee, 2021. "Demand modelling for emergency medical service system with multiple casualties cases: k-inflated mixture regression model," Flexible Services and Manufacturing Journal, Springer, vol. 33(4), pages 1090-1115, December.
    5. Ibrahim, Rouba & Ye, Han & L’Ecuyer, Pierre & Shen, Haipeng, 2016. "Modeling and forecasting call center arrivals: A literature survey and a case study," International Journal of Forecasting, Elsevier, vol. 32(3), pages 865-874.
    6. Dirk Degel & Lara Wiesche & Sebastian Rachuba & Brigitte Werners, 2015. "Time-dependent ambulance allocation considering data-driven empirically required coverage," Health Care Management Science, Springer, vol. 18(4), pages 444-458, December.
    7. Marion Rauner & Michaela Schaffhauser-Linzatti & Helmut Niessner, 2012. "Resource planning for ambulance services in mass casualty incidents: a DES-based policy model," Health Care Management Science, Springer, vol. 15(3), pages 254-269, September.
    8. Roberto Aringhieri & Giuliana Carello & Daniela Morale, 2016. "Supporting decision making to improve the performance of an Italian Emergency Medical Service," Annals of Operations Research, Springer, vol. 236(1), pages 131-148, January.
    9. Farzad Zaerpour & Diane P. Bischak & Mozart B. C. Menezes & Andrew McRae & Eddy S. Lang, 2020. "Patient classification based on volume and case-mix in the emergency department and their association with performance," Health Care Management Science, Springer, vol. 23(3), pages 387-400, September.
    10. Abreu, Paulo & Santos, Daniel & Barbosa-Povoa, Ana, 2023. "Data-driven forecasting for operational planning of emergency medical services," Socio-Economic Planning Sciences, Elsevier, vol. 86(C).
    11. Amber Kunkel & Laura McLay, 2013. "Determining minimum staffing levels during snowstorms using an integrated simulation, regression, and reliability model," Health Care Management Science, Springer, vol. 16(1), pages 14-26, March.
    12. Almehdawe, Eman & Jewkes, Beth & He, Qi-Ming, 2013. "A Markovian queueing model for ambulance offload delays," European Journal of Operational Research, Elsevier, vol. 226(3), pages 602-614.
    13. Adrian Xi Lin & Andrew Fu Wah Ho & Kang Hao Cheong & Zengxiang Li & Wentong Cai & Marcel Lucas Chee & Yih Yng Ng & Xiaokui Xiao & Marcus Eng Hock Ong, 2020. "Leveraging Machine Learning Techniques and Engineering of Multi-Nature Features for National Daily Regional Ambulance Demand Prediction," IJERPH, MDPI, vol. 17(11), pages 1-15, June.
    14. Andrea Bastianin & Marzio Galeotti & Matteo Manera, 2011. "Forecast Evaluation in Call Centers: Combined Forecasts, Flexible Loss Functions and Economic Criteria," UNIMI - Research Papers in Economics, Business, and Statistics unimi-1109, Universitá degli Studi di Milano.
    15. Aleksandra Marcikic Horvat & Branislav Dudic & Boris Radovanov & Boban Melovic & Otilija Sedlak & Monika Davidekova, 2020. "Binary Programming Model for Rostering Ambulance Crew-Relevance for the Management and Business," Mathematics, MDPI, vol. 9(1), pages 1-13, December.
    16. Jianzhe Luo & Vidyadhar G. Kulkarni & Serhan Ziya, 2012. "Appointment Scheduling Under Patient No-Shows and Service Interruptions," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 670-684, October.
    17. Armann Ingolfsson & Susan Budge & Erhan Erkut, 2008. "Optimal ambulance location with random delays and travel times," Health Care Management Science, Springer, vol. 11(3), pages 262-274, September.
    18. Ta, Thuy Anh & Chan, Wyean & Bastin, Fabian & L’Ecuyer, Pierre, 2021. "A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty," European Journal of Operational Research, Elsevier, vol. 293(3), pages 966-979.
    19. Amir Rastpour & Armann Ingolfsson & Bora Kolfal, 2020. "Modeling Yellow and Red Alert Durations for Ambulance Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(8), pages 1972-1991, August.
    20. Almehdawe, Eman & Jewkes, Beth & He, Qi-Ming, 2016. "Analysis and optimization of an ambulance offload delay and allocation problem," Omega, Elsevier, vol. 65(C), pages 148-158.
    21. Yoon, Soovin & Albert, Laura A., 2021. "Dynamic dispatch policies for emergency response with multiple types of vehicles," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 152(C).
    22. Ira Gerhardt & Barry L. Nelson, 2009. "Transforming Renewal Processes for Simulation of Nonstationary Arrival Processes," INFORMS Journal on Computing, INFORMS, vol. 21(4), pages 630-640, November.
    23. Roberto Aringhieri & Giuliana Carello & Daniela Morale, 2016. "Supporting decision making to improve the performance of an Italian Emergency Medical Service," Annals of Operations Research, Springer, vol. 236(1), pages 131-148, January.

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