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The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective

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  • Bader Yousef Obeidat
  • Lama Hashem
  • Iman Alansari
  • Ali Tarhini
  • Zahran Al-Salti

Abstract

Previous studies have showed that selecting the influential factors related to knowledge management (KM) uses and total quality management (TQM) practices has been always a critical task for researchers. To the best of the authors¡¯ knowledge, there are few papers that review the concept of knowledge management uses on total quality management practices. Based on a comprehensive literature review, this study aims to highlight the important factors related to knowledge management uses on total quality management practices. This study identified knowledge acquisition, knowledge storage, knowledge transfer and knowledge application as the most important knowledge management uses. While customer satisfaction, training and employees education, commitment of top management, team work and continuous improvement were considered to be the most important TQM practices. This study provides a holistic picture for future researchers in selecting the popular related KM uses and TQM practices. This will help them build a strong knowledge in this area in order to develop theoretical basis for their future research.

Suggested Citation

  • Bader Yousef Obeidat & Lama Hashem & Iman Alansari & Ali Tarhini & Zahran Al-Salti, 2016. "The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 7(4), pages 18-29, November.
    • Handle: RePEc:jfr:jms111:v:7:y:2016:i:4:p:18-29
    DOI: 10.5430/jms.v7n4p18
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    References listed on IDEAS

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    1. Easton, George S & Jarrell, Sherry L, 1998. "The Effects of Total Quality Management on Corporate Performance: An Empirical Investigation," The Journal of Business, University of Chicago Press, vol. 71(2), pages 253-307, April.
    2. Chung‐Jen Chen & Jing‐Wen Huang & Yung‐Chang Hsiao, 2010. "Knowledge management and innovativeness," International Journal of Manpower, Emerald Group Publishing Limited, vol. 31(8), pages 848-870, November.
    3. Kamla Ali Al-Busaidi, 2010. "The Impact of Supporting Organizational Knowledge Management through a Corporate Portal on Employees and Business Processes," International Journal of Knowledge Management (IJKM), IGI Global, vol. 6(3), pages 44-64, July.
    4. María José SANZO & Luis Ignacio ÁLVAREZ & Marta REY & Nuria GARCÍA, 2012. "Perceptions Of Top Management Commitment To Innovation And R&D-Marketing Relationship Effectiveness: Do They Affect Csr?," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 83(3), pages 383-405, September.
    5. Kamla Ali Al-Busaidi & Lorne Olfman, 2005. "An Investigation of the Determinants of Knowledge Management Systems Success in Omani Organizations," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 8(3), pages 6-27, July.
    6. Hung, Richard Yu Yuan & Lien, Bella Ya-Hui & Yang, Baiyin & Wu, Chi-Min & Kuo, Yu-Ming, 2011. "Impact of TQM and organizational learning on innovation performance in the high-tech industry," International Business Review, Elsevier, vol. 20(2), pages 213-225, April.
    7. Bader Yousef Obeidat & Mai Maher Al-Suradi & Ra’ed Masa’deh & Ali Tarhini, 2016. "The impact of knowledge management on innovation," Management Research Review, Emerald Group Publishing Limited, vol. 39(10), pages 1214-1238, October.
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