IDEAS home Printed from https://ideas.repec.org/a/jfr/ijba11/v8y2017i4p1-15.html
   My bibliography  Save this article

Factors Affecting User¡¯s Satisfaction of Tourism Board Website and Its Impact on Continuous Intention to Use

Author

Listed:
  • Ra¡¯ed Masa¡¯deh
  • Ali Al-Badi
  • Alaa Abu-Hlalah
  • Rozan Alkyal
  • Sarah Zytoon

Abstract

The purpose of this study is to examine the associations among knowledge quality, system quality, service quality, perceived ease of use, user satisfaction, and continuous intention to use Jordan Tourism Board (JTB) website. A survey instrument was used to examine the relationships in the proposed model. The collected primary data (n=399) from different users of the website from the University of Jordan students at Aqaba branch located in Aqaba city is conducted to test the relationship between exogenous and endogenous construct expressed in the proposed structural model. By employing SEM (Structural Equation Modeling) analysis, the findings revealed that knowledge quality, system quality, service quality, and perceived ease of use have significant impact on user satisfaction; as well as user satisfaction affected employees¡¯ continuous intention to use.

Suggested Citation

  • Ra¡¯ed Masa¡¯deh & Ali Al-Badi & Alaa Abu-Hlalah & Rozan Alkyal & Sarah Zytoon, 2017. "Factors Affecting User¡¯s Satisfaction of Tourism Board Website and Its Impact on Continuous Intention to Use," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 1-15, June.
    • Handle: RePEc:jfr:ijba11:v:8:y:2017:i:4:p:1-15
    DOI: 10.5430/ijba.v8n4p1
    as

    Download full text from publisher

    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/11763/7234
    Download Restriction: no
    File URL: http://www.sciedu.ca/journal/index.php/ijba/article/view/11763
    Download Restriction: no
    File URL: https://libkey.io/10.5430/ijba.v8n4p1?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Bader Yousef Obeidat & Lama Hashem & Iman Alansari & Ali Tarhini & Zahran Al-Salti, 2016. "The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 7(4), pages 18-29, November.
    2. Luo, Qiuju & Zhang, Hui, 2016. "Building interpersonal trust in a travel-related virtual community: A case study on a Guangzhou couchsurfing community," Tourism Management, Elsevier, vol. 54(C), pages 107-121.
    3. Ali Al-Badi & Ali Tarhini & Wafaa Al-Kaaf, 2017. "Financial Incentives for Adopting Cloud Computing in Higher Educational Institutions," Asian Social Science, Canadian Center of Science and Education, vol. 13(4), pages 162-162, April.
    4. Ala'aldin Alrowwad & Bader Yousef Obeidat & Ali Tarhini & Noor Aqqad, 2017. "The Impact of Transformational Leadership on Organizational Performance via the Mediating Role of Corporate Social Responsibility: A Structural Equation Modeling Approach," International Business Research, Canadian Center of Science and Education, vol. 10(1), pages 199-221, January.
    5. Bader Obeidat & Safa Al-Sarayrah & Ali Tarhini & Rand Hani Al-Dmour & Zahran Al-Salti & Rateb Sweis, 2016. "Cultural Influence on Strategic Human Resource Management Practices: A Jordanian Case Study," International Business Research, Canadian Center of Science and Education, vol. 9(10), pages 94-114, October.
    6. Bader Yousef Obeidat & Mai Maher Al-Suradi & Ra’ed Masa’deh & Ali Tarhini, 2016. "The impact of knowledge management on innovation," Management Research Review, Emerald Group Publishing Limited, vol. 39(10), pages 1214-1238, October.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mohannad Ahmed Almomoni, 2021. "The importance of supply chain management in achieving competitive advantage: A theoretical study," Journal of Social Sciences (COES&RJ-JSS), , vol. 10(2), pages 194-207, April.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ibrahim Bazazo & Iman Alansari & Haya Alquraan & Yasmeen Alzgaybh & Ra¡¯ed Masa¡¯deh, 2017. "The Influence of Total Quality Management, Market Orientation and E-Marketing on Hotel Performance," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 79-99, June.
    2. Ibrahim Bazazo & Tariq Elyas & Mahmud Sami Abu Johor & Silliman Fiscal Atmen & Abdelrahman Alzwideh, 2017. "Understanding Residents' Support for Tourism Development: The Case of Aqaba City in Jordan," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(3), pages 80-96, June.
    3. Ibrahim Bazazo & Mohammed Abdullah Nasseef & Batool Mukattesh & Duha Kastero & Mohammad Al-Hallaq, 2017. "Assessing the Glass Ceiling Effect for Women in Tourism and Hospitality," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(3), pages 51-66, June.
    4. Ibrahim Bazazo & Tariq Elyas & Loay Awawdeh & Myada Faroun & Sa¡¯ad Qawasmeh, 2017. "The Impact of Islamic Attributes of Destination on Destination Loyalty via the Mediating Effect of Tourist Satisfaction," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 65-78, June.
    5. Ra¡¯ed Masa¡¯deh & Mohammed Abdullah Nasseef & Ala Alkoudary & Hanaa Mansour & Mervat Aldarabah, 2017. "The Impact of Motivation for Attendance on Destination Loyalty via the Mediating Effect of Tourist Satisfaction," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 34-48, June.
    6. Ra¡¯ed Masa¡¯deh & Ali Al-Badi & Aseel Rashaideh & Jaafer Abu-Zahra & Jamal Alsmadi, 2017. "Factors Influencing Continuous Intention to Use of Event Management Electronic Portals in 4 and 5 Star Hotels," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(3), pages 1-19, June.
    7. Ibrahim Bazazo & Mohammed Abdullah Nasseef & Abderrahman Al-Zawaideh & Ali Al-Zawaideh & Mahmoud Al-Dhomaidat, 2017. "The Impact of the Attitudes towards Ecotourism Benefits on Destination Loyalty," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(3), pages 67-79, June.
    8. Haneen Bisharat & Bader Obeidat & Ala'aldin Alrowwad & Ali Tarhini & Ibrahim Mukattash, 2016. "The Effect of Human Resource Management Practices on Organizational Commitment in Chain Pharmacies in Jordan," International Journal of Business and Management, Canadian Center of Science and Education, vol. 12(1), pages 1-50, December.
    9. Ra¡¯ed Masa¡¯deh & Mohammed Abdullah Nasseef & Hamzeh Alshayeb & Jawad Ojilat & Malek Alshafiee, 2017. "The Effect of Sport Tourism Management on Support for Tourism Development," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 8(3), pages 20-34, June.
    10. Ra¡¯ed Masa¡¯deh & Mohammed Abdullah Nasseef & Carina Sunna & Mohammd Suliman & Monther Albawab, 2017. "The Effect of Hotel Development on Sustainable Tourism Development," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 16-33, June.
    11. Imran Almomani & Mohammed Abdullah Nasseef & Ra'ed Masa'deh & Fayez Bataine & Ahmed Ayoub, 2017. "The Effect of Environmental Preservation, Advanced Technology, Hotel Image, and Service Quality on Guest Loyalty," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 8(4), pages 49-64, June.
    12. Nofal Razan Jamil & Bader Obeidat, 2019. "Reviewing the Mediating Role of Organizational Learning Capability on the Effect of Transformational Leadership on Entrepreneurial Orientation," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 111-136, April.
    13. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    14. Adnan Ahmad Olwan & Hani Jaza’a Irtaimeh & Musa Al-Lozi, 2019. "Strategic Leadership Competencies and its Impact on Achieving Organizational Excellence via the Mediating Role of Organizational Commitment: A Case Study in National Center for Security and Crisis Man," Journal of Social Sciences (COES&RJ-JSS), , vol. 8(1), pages 106-138, January.
    15. Yazan Taher Shawabkeh & Prof. Dr. Musa Al-Lozi, 2019. "Organizational Justice and its Importance in Business Organizations: A Theoretical Perspective," Journal of Business & Management (COES&RJ-JBM), , vol. 7(2), pages 80-94, April.
    16. Pandey, Jatin & Gupta, Manish & Behl, Abhishek & Pereira, Vijay & Budhwar, Pawan & Varma, Arup & Hassan, Yusuf & Kukreja, Priyam, 2021. "Technology-enabled knowledge management for community healthcare workers: The effects of knowledge sharing and knowledge hiding," Journal of Business Research, Elsevier, vol. 135(C), pages 787-799.
    17. Manal Mustafa Dehisat & Zainudin Awang, 2020. "Exploring Items and Developing Instrument for Measuring Organizational Performance among Small Medium Enterprises in Jordan," International Review of Management and Marketing, Econjournals, vol. 10(6), pages 51-57.
    18. Ali Al-Badi & Ali Tarhini & Wafaa Al-Kaaf, 2017. "Financial Incentives for Adopting Cloud Computing in Higher Educational Institutions," Asian Social Science, Canadian Center of Science and Education, vol. 13(4), pages 162-162, April.
    19. Izabela Jonek-Kowalska & Radosław Wolniak, 2022. "Sharing Economies’ Initiatives in Municipal Authorities’ Perspective: Research Evidence from Poland in the Context of Smart Cities’ Development," Sustainability, MDPI, vol. 14(4), pages 1-22, February.
    20. Shuang Ma & Huimin Gu & Daniel P. Hampson & Yonggui Wang, 2020. "Enhancing Customer Civility in the Peer-to-Peer Economy: Empirical Evidence from the Hospitality Sector," Journal of Business Ethics, Springer, vol. 167(1), pages 77-95, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:jfr:ijba11:v:8:y:2017:i:4:p:1-15. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Jenny Zhang (email available below). General contact details of provider: http://ijba.sciedupress.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.