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The Impact of Supporting Organizational Knowledge Management through a Corporate Portal on Employees and Business Processes

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  • Kamla Ali Al-Busaidi

    (Sultan Qaboos University, Oman)

Abstract

Due to corporate portal playing a major role on organizational knowledge management (KM), this study was conducted to assess the impact of supporting KM processes through a corporate portal on business processes and employees at an academic institution. This paper specifically assesses the impact of knowledge acquisition, knowledge conversion, knowledge application and knowledge protection on business processes’ effectiveness, efficiency and innovation, and employees’ learning, adaptability, and job satisfaction. Findings suggest that the ending KM process, knowledge application, produces the highest impact on business processes and employees. First, supporting knowledge application through a corporate portal was positively associated with business processes’ effectiveness and innovation and employees’ learning, adaptability, and job satisfaction. Second, supporting knowledge conversion was positively associated with business processes’ effectiveness and employees’ learning, whereas supporting knowledge protection was positively associated with business processes’ effectiveness and efficiency but negatively associated with employees’ learning. Finally, supporting knowledge acquisition was positively associated with only business processes’ innovation.

Suggested Citation

  • Kamla Ali Al-Busaidi, 2010. "The Impact of Supporting Organizational Knowledge Management through a Corporate Portal on Employees and Business Processes," International Journal of Knowledge Management (IJKM), IGI Global, vol. 6(3), pages 44-64, July.
    • Handle: RePEc:igg:jkm000:v:6:y:2010:i:3:p:44-64
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    File URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=10.4018/jkm.2010070103
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    Cited by:

    1. Marko Selaković, 2017. "Organizational Knowledge and Stakeholder Communications: A Substantial Interconnection," Journal of Innovative Business and Management, DOBA Faculty, vol. 9(2).
    2. Faiza Manzoor & Longbao Wei & Mohammad Nurunnabi & Qazi Abdul Subhan & Syed Irshad Ali Shah & Samaher Fallatah, 2019. "The Impact of Transformational Leadership on Job Performance and CSR as Mediator in SMEs," Sustainability, MDPI, vol. 11(2), pages 1-14, January.
    3. Bader Yousef Obeidat & Lama Hashem & Iman Alansari & Ali Tarhini & Zahran Al-Salti, 2016. "The Effect of Knowledge Management Uses on Total Quality Management Practices: A Theoretical Perspective," Journal of Management and Strategy, Journal of Management and Strategy, Sciedu Press, vol. 7(4), pages 18-29, November.

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