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Emotional Aperture and Strategic Change: The Accurate Recognition of Collective Emotions

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  • Jeffrey Sanchez-Burks

    (Management and Organizations, Ross School of Business, University of Michigan, Ann Arbor, Michigan 48109)

  • Quy Nguyen Huy

    (Strategic Management, INSEAD, 77305 Fontainebleau, France)

Abstract

This paper introduces emotional aperture , defined as the ability to recognize the composition of diverse emotions in a collective (e.g., group or business unit). We develop the thesis that a leader's ability to respond effectively to patterns of shared emotions that arise during strategic change and other emotionally turbulent organizational processes depends on the leader's ability to use emotional aperture. Additionally, we describe key cultural, psychological, and contextual enablers and impediments to achieving the necessary focus and accuracy that characterize the effective use of emotional aperture in organizations. This paper provides an initial conceptualization of how individuals can adjust their attention to group-level emotions and thus extends existing notions of emotional competencies (e.g., emotional intelligence) that have focused more narrowly on individual-level emotions.

Suggested Citation

  • Jeffrey Sanchez-Burks & Quy Nguyen Huy, 2009. "Emotional Aperture and Strategic Change: The Accurate Recognition of Collective Emotions," Organization Science, INFORMS, vol. 20(1), pages 22-34, February.
    • Handle: RePEc:inm:ororsc:v:20:y:2009:i:1:p:22-34
    DOI: 10.1287/orsc.1070.0347
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    References listed on IDEAS

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    1. Ron Adner & Constance E. Helfat, 2003. "Corporate effects and dynamic managerial capabilities," Strategic Management Journal, Wiley Blackwell, vol. 24(10), pages 1011-1025, October.
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    Cited by:

    1. Ariel Eggrickx & Agnès Mazars-Chapelon, 2012. "Bureaucratie et émotions. Des injonctions paradoxales ?," Post-Print hal-01988114, HAL.
    2. Nuria Gamero & Baltasar González-Anta & Virginia Orengo & Ana Zornoza & Vicente Peñarroja, 2021. "Is Team Emotional Composition Essential for Virtual Team Members’ Well-Being? The Role of a Team Emotional Management Intervention," IJERPH, MDPI, vol. 18(9), pages 1-19, April.
    3. Li, Megan Yuan & Makino, Shige & Jiang, Chunyan, 2019. "Does national sentiment affect foreign direct investment, and if so, how? Additional evidence," International Business Review, Elsevier, vol. 28(5), pages 1-1.
    4. Patrick Dahmen, 2023. "Organizational resilience as a key property of enterprise risk management in response to novel and severe crisis events," Risk Management and Insurance Review, American Risk and Insurance Association, vol. 26(2), pages 203-245, July.
    5. Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
    6. Marina G. Biniari, 2012. "The Emotional Embeddedness of Corporate Entrepreneurship: The Case of Envy," Entrepreneurship Theory and Practice, , vol. 36(1), pages 141-170, January.
    7. Ioana MOROSANU, 2020. "The Appeal To Collective Pathos In Times Of Pandemic," CrossCultural Management Journal, Fundația Română pentru Inteligența Afacerii, Editorial Department, issue 2, pages 93-103, December.
    8. Franziska Neumann, 2017. "Antecedents and effects of emotions in strategic decision-making: a literature review and conceptual model," Management Review Quarterly, Springer, vol. 67(3), pages 175-200, June.
    9. Gabriele Jacobs & Anne Keegan, 2018. "Ethical Considerations and Change Recipients’ Reactions: ‘It’s Not All About Me’," Journal of Business Ethics, Springer, vol. 152(1), pages 73-90, September.
    10. Leon Zolotoy & Don O’Sullivan & Myeong-Gu Seo & Madhu Veeraraghavan, 2021. "Mood and Ethical Decision Making: Positive Affect and Corporate Philanthropy," Journal of Business Ethics, Springer, vol. 171(1), pages 189-208, June.
    11. Barinem Wisdom Girigiri PhD & Porbari Monbari Badom, PhD, 2022. "Institutional Framework, Management and Coordination of Disaster Situations in Nigeria: Theoretical Standpoint on National Emergency Management Agency (NEMA)," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 6(02), pages 50-60, February.
    12. Rothman, Naomi B. & Northcraft, Gregory B., 2015. "Unlocking integrative potential: Expressed emotional ambivalence and negotiation outcomes," Organizational Behavior and Human Decision Processes, Elsevier, vol. 126(C), pages 65-76.
    13. Yan Li & Neal Ashkanasy & David Ahlstrom, 2014. "The rationality of emotions: A hybrid process model of decision-making under uncertainty," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 293-308, March.
    14. Ilkka Leppänen & Raimo P. Hämäläinen & Esa Saarinen & Mikko Viinikainen, 2018. "Intrapersonal Emotional Responses to the Inquiry and Advocacy Modes of Interaction: A Psychophysiological Study," Group Decision and Negotiation, Springer, vol. 27(6), pages 933-948, December.

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