IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i18p10252-d635084.html
   My bibliography  Save this article

The Relationship between Inclusion Climate and Voice Behaviors beyond Social Exchange Obligation: The Role of Psychological Needs Satisfaction

Author

Listed:
  • Anna Paolillo

    (Department of Management, Kingston Business School, Kingston University, London KT2 7LB, UK)

  • Jorge Sinval

    (Business Research Unit (BRU-IUL), Instituto Universitário de Lisboa (ISCTE-IUL), 1649-026 Lisbon, Portugal
    Faculty of Philosophy, Sciences and Languages of Ribeirão Preto, University of São Paulo, Ribeirão Preto 14040-901, SP, Brazil
    Faculdade de Medicina, Universidade de Lisboa, 1649-028 Lisbon, Portugal
    William James Center for Research, ISPA—Instituto Universitário, 1149-041 Lisbon, Portugal)

  • Sílvia A. Silva

    (Business Research Unit (BRU-IUL), Instituto Universitário de Lisboa (ISCTE-IUL), 1649-026 Lisbon, Portugal)

  • Vittorio E. Scuderi

    (Department of Management, Kingston Business School, Kingston University, London KT2 7LB, UK)

Abstract

Several studies have identified a work environment that promotes inclusiveness as a significant predictor of affiliative organizational citizenship behavior or OCB (such as helping), whereas not much research has focused on inclusion and challenging OCB (i.e., voice). Moreover, no previous studies have explored the above-mentioned relationship in the light of self-determination theory (SDT), given that social exchange theory has traditionally been used as the main explanatory mechanism. Therefore, the aim of the present research was to test the mediating role of basic psychological needs satisfaction in the relationship between inclusion climate, promotive voice and prohibitive voice. Data were collected through self-report questionnaires administered to 246 employees of an international company operating in the service industry. Structural equation modelling was used to analyze the data utilizing R software. Results showed that satisfaction of the needs for autonomy, competence and relatedness partially mediated the relationship between inclusion climate and promotive and prohibitive voice, therefore supporting the idea that social exchange might not be the only determinant for employees to engage in voice behavior. Most importantly, those findings underline how a truly inclusive workplace needs to fulfil its employees’ basic needs of behaving volitionally, feeling effective and connecting meaningfully; this would motivate the workers to voice their suggestions and concerns.

Suggested Citation

  • Anna Paolillo & Jorge Sinval & Sílvia A. Silva & Vittorio E. Scuderi, 2021. "The Relationship between Inclusion Climate and Voice Behaviors beyond Social Exchange Obligation: The Role of Psychological Needs Satisfaction," Sustainability, MDPI, vol. 13(18), pages 1-19, September.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:18:p:10252-:d:635084
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/18/10252/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/18/10252/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Huang, Xu & de Vliert, Evert Van & der Vegt, Gerben Van, 2005. "Breaking the Silence Culture: Stimulation of Participation and Employee Opinion Withholding Cross-nationally," Management and Organization Review, Cambridge University Press, vol. 1(3), pages 459-482, November.
    2. Frances J. Milliken & Elizabeth W. Morrison & Patricia F. Hewlin, 2003. "An Exploratory Study of Employee Silence: Issues that Employees Don’t Communicate Upward and Why," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1453-1476, September.
    3. Xu Huang & Evert Van de Vliert & Gerben Van der Vegt, 2005. "Breaking the Silence Culture: Stimulation of Participation and Employee Opinion Withholding Cross-nationally," Management and Organization Review, International Association of Chinese Management Research, vol. 1(3), pages 459-482, November.
    4. Linn Van Dyne & Soon Ang & Isabel C. Botero, 2003. "Conceptualizing Employee Silence and Employee Voice as Multidimensional Constructs," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1359-1392, September.
    5. Amy C. Edmondson, 2003. "Speaking Up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams," Journal of Management Studies, Wiley Blackwell, vol. 40(6), pages 1419-1452, September.
    6. Jane E. Dutton & Susan J. Ashford & Regina M. O’ Neill & Erika Hayes & Elizabeth E. Wierba, 1997. "Reading the wind: how middle managers assess the context for selling issues to top managers," Strategic Management Journal, Wiley Blackwell, vol. 18(5), pages 407-423, May.
    7. Rupp, Deborah E. & Cropanzano, Russell, 2002. "The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice," Organizational Behavior and Human Decision Processes, Elsevier, vol. 89(1), pages 925-946, September.
    8. Suk Bong Choi & Thi Bich Hanh Tran & Seung-Wan Kang, 2017. "Inclusive Leadership and Employee Well-Being: The Mediating Role of Person-Job Fit," Journal of Happiness Studies, Springer, vol. 18(6), pages 1877-1901, December.
    9. United Nations UN, 2015. "Transforming our World: the 2030 Agenda for Sustainable Development," Working Papers id:7559, eSocialSciences.
    10. Jane E. Dutton & Susan J. Ashford & Katherine A. Lawrence & Kathi Miner-Rubino, 2002. "Red Light, Green Light: Making Sense of the Organizational Context for Issue Selling," Organization Science, INFORMS, vol. 13(4), pages 355-369, August.
    11. Tse, Herman H.M. & Chiu, Warren C.K., 2014. "Transformational leadership and job performance: A social identity perspective," Journal of Business Research, Elsevier, vol. 67(1), pages 2827-2835.
    12. Rosseel, Yves, 2012. "lavaan: An R Package for Structural Equation Modeling," Journal of Statistical Software, Foundation for Open Access Statistics, vol. 48(i02).
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Martina Morando & Leonardo Brullo, 2022. "Promoting Safety Climate Training for Migrant Workers through Non-Technical Skills: A Step Forward to Inclusion," Merits, MDPI, vol. 2(1), pages 1-20, February.
    2. Zhenzhen Zhang & Qiaozhuan Liang & Jie Li, 2022. "The Curvilinear Relationship between Employee Voice and Managers’ Performance Evaluations: The Moderating Role of Voice Consensus," Sustainability, MDPI, vol. 14(16), pages 1-14, August.
    3. Morin Geneviève & Talbot David, 2024. "Advancing Corporate Social Responsibility: Development of a Measurement Scale Unveiling Organizational Citizenship Behaviors in Culturally Diverse Environments," Journal of Intercultural Management, Sciendo, vol. 16(1), pages 99-135, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. James R. Detert & Linda K. Treviño, 2010. "Speaking Up to Higher-Ups: How Supervisors and Skip-Level Leaders Influence Employee Voice," Organization Science, INFORMS, vol. 21(1), pages 249-270, February.
    2. Ng, Kok-Yee & Van Dyne, Linn & Ang, Soon, 2019. "Speaking out and speaking up in multicultural settings: A two-study examination of cultural intelligence and voice behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 151(C), pages 150-159.
    3. Jimmy Donaghey & Niall Cullinane & Tony Dundon & Adrian Wilkinson, 2011. "Reconceptualising employee silence," Work, Employment & Society, British Sociological Association, vol. 25(1), pages 51-67, March.
    4. Guo, Liang & Decoster, Stijn & Babalola, Mayowa T. & De Schutter, Leander & Garba, Omale A. & Riisla, Katrin, 2018. "Authoritarian leadership and employee creativity: The moderating role of psychological capital and the mediating role of fear and defensive silence," Journal of Business Research, Elsevier, vol. 92(C), pages 219-230.
    5. Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
    6. Gorgijevski, Alexander & Holmström Lind, Christine & Lagerström, Katarina, 2019. "Does proactivity matter? the importance of initiative selling tactics for headquarters acceptance of subsidiary initiatives," Journal of International Management, Elsevier, vol. 25(4).
    7. Chin-Yi Shu & Nguyen Thi Nhu Quynh, 2015. "Guan-Xi, Loyalty, Contribution And ‘Speak-Up Behavior: The Role of Leader-Member Exchange (LMX) as Mediator and Political Skill as Moderator," Eurasian Journal of Business and Management, Eurasian Publications, vol. 3(2), pages 54-73.
    8. Peixu He & Zhenglong Peng & Hongdan Zhao & Christophe Estay, 2019. "How and When Compulsory Citizenship Behavior Leads to Employee Silence: A Moderated Mediation Model Based on Moral Disengagement and Supervisor–Subordinate Guanxi Views," Journal of Business Ethics, Springer, vol. 155(1), pages 259-274, March.
    9. Hasan Tutar & Ahmet Tuncay Erdem, 2021. "Examining the mediating role of organizational loneliness in the effect of organizational silence on the intention to quit," Upravlenets, Ural State University of Economics, vol. 12(2), pages 102-118, April.
    10. Nurun Nabi & Zhiqiang Liu, 2021. "Benevolent paternalistic leadership behavior and follower's radical creativity: The mediating role of follower's voice behavior and moderating role of follower's power distance orientation," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(3), pages 156-176, April.
    11. Aaron Cohen & Emrah Özsoy & Senem Nart & Sima Nart, 2024. "Does Injudicious Kindness Caused by Power Distance Lead to Organizational Silence Behaviors of Research Assistants?," Istanbul Business Research, Istanbul University Business School, vol. 53(1), pages 41-60, April.
    12. David Whiteside & Laurie Barclay, 2013. "Echoes of Silence: Employee Silence as a Mediator Between Overall Justice and Employee Outcomes," Journal of Business Ethics, Springer, vol. 116(2), pages 251-266, August.
    13. Palmié, Maximilian & Rüegger, Stephanie & Holzer, Matthias & Oghazi, Pejvak, 2023. "The “golden” voice of “green” employees: The effect of private environmental orientation on suggestions for improvement in firms’ economic value creation," Journal of Business Research, Elsevier, vol. 156(C).
    14. Raj, Medha & Wiltermuth, Scott S., 2022. "Better now than later: The social cost of victims’ delayed accusations," Organizational Behavior and Human Decision Processes, Elsevier, vol. 168(C).
    15. Halime GOKTAS KULUALP, 2016. "Calisan Sesliligi ile Bazi Kisisel ve Orgutsel Ozellikler Arasindaki Iliskinin Belirlenmesi: Ogretim Elemanlari Uzerine Bir Arastirma," Ege Academic Review, Ege University Faculty of Economics and Administrative Sciences, vol. 16(4), pages 745-761.
    16. Weiner, Bryan Jeffrey & Hobgood, Cherri & Lewis, Megan A., 2008. "The meaning of justice in safety incident reporting," Social Science & Medicine, Elsevier, vol. 66(2), pages 403-413, January.
    17. Florian M. Artinger & Sabrina Artinger & Gerd Gigerenzer, 2019. "C. Y. A.: frequency and causes of defensive decisions in public administration," Business Research, Springer;German Academic Association for Business Research, vol. 12(1), pages 9-25, April.
    18. Elad N. Sherf & Subrahmaniam Tangirala & Vijaya Venkataramani, 2019. "Why Managers Do Not Seek Voice from Employees: The Importance of Managers’ Personal Control and Long-Term Orientation," Organization Science, INFORMS, vol. 30(3), pages 447-466, May.
    19. Asselineau, Alexandre & Grolleau, Gilles & Mzoughi, Naoufel, 2024. "Quiet environments and the intentional practice of silence: Toward a new perspective in the analysis of silence in organizations," Industrial and Organizational Psychology, Cambridge University Press, vol. 17(3), pages 326-340, September.
    20. Ryan W. Quinn & Monica C. Worline, 2008. "Enabling Courageous Collective Action: Conversations from United Airlines Flight 93," Organization Science, INFORMS, vol. 19(4), pages 497-516, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:18:p:10252-:d:635084. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.