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Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction

Author

Listed:
  • Jindi Fu

    (School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China)

  • Sukanlaya Sawang

    (International Centre for Transformational Entrepreneurship, Coventry University, Priory Street, Coventry CV1 5FB, UK
    QUT Business School, Queensland, University of Technology, Brisbane 4001, Australia)

  • Yuan Sun

    (School of Business Administration, Zhejiang Gongshang University, Hangzhou 310018, China
    Zheshang Research Institute, Zhejiang Gongshang University, Hangzhou 310018, China)

Abstract

Enterprise social media is increasingly being recognized as an important technical tool to achieve more effective management and sustainable development. Limited research has been conducted on workplace satisfaction in the enterprise social media context. To fill this gap, we propose a research model explaining how employees’ usage of enterprise social media influences job satisfaction from the social capital perspective. Through a survey of 509 respondents, we conceptualize the constructs of enterprise social media use (i.e., work-related use and social-related use), social capital (i.e., bridging social capital and bonding social capital), and job satisfaction. We empirically validate the proposed model. The results largely support the proposed hypotheses. Firstly, both work-related use and social-related use positively impact bridging and bonding social capital. Secondly, bridging and bonding social capital play different roles in job satisfaction. Bonding social capital promotes job satisfaction, while bridging social capital inhibits job satisfaction. Thirdly, work-related use accumulates more bridging social capital, while social-related use is more conducive to the establishment of bonding social capital. Finally, some theoretical and practical implications are discussed.

Suggested Citation

  • Jindi Fu & Sukanlaya Sawang & Yuan Sun, 2019. "Enterprise Social Media Adoption: Its Impact on Social Capital in Work and Job Satisfaction," Sustainability, MDPI, vol. 11(16), pages 1-17, August.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:16:p:4453-:d:258519
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    References listed on IDEAS

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    2. Sebastian Schötteler & Sven Laumer & Heidi Schuhbauer, 2023. "Consequences of Enterprise Social Media Network Positions for Employees," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 65(4), pages 425-440, August.
    3. Liang Liang & Guyang Tian & Xue Zhang & Yezhuang Tian, 2020. "Help Comes from Understanding: The Positive Effect of Communication Visibility on Employee Helping Behavior," IJERPH, MDPI, vol. 17(14), pages 1-13, July.
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