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Heritage Image and Attitudes toward a Heritage Site: Do They Really Mediate the Relationship between User-Generated Content and Travel Intentions toward a Heritage Site?

Author

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  • Shafaqat Mehmood

    (School of Management, Hefei University of Technology, Hefei 230009, China
    School of Accounting and Finance, Faculty of Management Studies, University of Central Punjab, 1-Khayaban-e-Jinnah Road, Johar Town, Lahore 54000, Pakistan
    All authors contributed equally and share equal first authorship rights.)

  • Changyong Liang

    (School of Management, Hefei University of Technology, Hefei 230009, China
    All authors contributed equally and share equal first authorship rights.)

  • Dongxiao Gu

    (School of Management, Hefei University of Technology, Hefei 230009, China
    All authors contributed equally and share equal first authorship rights.)

Abstract

Traveling to heritage sites represents a growing sector with great potential in the context of heritage tourism, which is a relevant topic but has received little scholarly attention. The present study tries to bridge this gap by investigating the mediating role of heritage image and attitudes toward a heritage site in the relationship between user-generated content (UGC) and travel intention toward a heritage site. In particular, we applied partial least squares structural equation modeling (PLS-SEM), which is a relatively popular new method, instead of the traditionally used covariance-based structural equation modeling (CB-SEM) method. The rise in popularity of PLS-SEM has been particularly noticeable since 2013, but in the area of heritage tourism, research is still in an early stage of development because the heritage discipline has hardly exploited the benefits of this approach. We proposed a multimediation model for heritage tourism to address this relatively new research avenue. It was discovered that exogenous variables directly and indirectly influenced travel intentions toward a heritage site through their mediators (i.e., heritage image and attitudes toward a heritage site). The findings provide an appropriate empirical and theoretical conclusion as well as valuable insights for heritage management organizations (HMOs) into the performance of heritage tourism, both for local professionals and the host communities that assist in increasing the development of heritage tourism.

Suggested Citation

  • Shafaqat Mehmood & Changyong Liang & Dongxiao Gu, 2018. "Heritage Image and Attitudes toward a Heritage Site: Do They Really Mediate the Relationship between User-Generated Content and Travel Intentions toward a Heritage Site?," Sustainability, MDPI, vol. 10(12), pages 1-26, November.
    • Handle: RePEc:gam:jsusta:v:10:y:2018:i:12:p:4403-:d:185347
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    5. Thao Thanh Thi Nguyen & Shurong Tong, 2023. "The impact of user-generated content on intention to select a travel destination," Journal of Marketing Analytics, Palgrave Macmillan, vol. 11(3), pages 443-457, September.
    6. Youcheng Chen & Sunbowen Zhang & Wenqi Ruan & Yongqiang Ma & Meiyu Wang & Yan Zhou, 2024. "What kind of UGA is effective for heritage tourism marketing? Matching effects of human elements and review types," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-12, December.
    7. Shan-Shan Liao & Ching-Yuan Lin & Ying-Ji Chuang & Xing-Zheng Xie, 2020. "The Role of Social Capital for Short-Video Platform Users’ Travel Intentions: SEM and Fsqca Findings," Sustainability, MDPI, vol. 12(9), pages 1-22, May.
    8. Sajid Rahman Khattak & Muhammad Nouman & Muhammad Fayaz & Laura Mariana Cismaș & Lucia Negruț & Constantin Viorel Negruț & Sultan Salem, 2021. "Corporate Social Responsibility and Employee Green Behavior in the Hospitality Industry: A Cross-Country Study," Sustainability, MDPI, vol. 13(19), pages 1-15, September.
    9. Nechoud, Lamia & Ghidouche, Faouzi & Seraphin, Hugues, 2021. "The influence of eWOM credibility on visit intention: An integrative moderated mediation model," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 7(1), pages 54-63.
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