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How Psychosocial Safety Climate Helped Alleviate Work Intensification Effects on Presenteeism during the COVID-19 Crisis? A Moderated Mediation Model

Author

Listed:
  • Sari Mansour

    (School of Business Administration, TÉLUQ University of Quebec, Montreal, QC H2S 3L5, Canada)

  • Malik Faisal Azeem

    (School of Business Administration, TÉLUQ University of Quebec, Montreal, QC H2S 3L5, Canada)

  • Maureen Dollard

    (Psychosocial Safety Climate Global Observatory, Justice & Society, University of South Australia, Adelaide, SA 5001, Australia
    School of Medicine, University of Nottingham, Nottingham NG7 2RD, UK)

  • Rachael Potter

    (Psychosocial Safety Climate Global Observatory, Justice & Society, University of South Australia, Adelaide, SA 5001, Australia)

Abstract

Healthcare sector organizations have long been facing the issue of productivity loss due to presenteeism which is affected by psychosocial safety climate (PSC) and work intensification. Presenteeism has visibly increased among nurses during COVID-19 pandemic period. Grounded in COR theory and sensemaking theory, the current study aimed to examine the role PSC plays as driver or moderator to reduce presenteeism by lessening work intensification over time and the impact of work intensification over time on presenteeism during the COVID-19 pandemic. Adopting a time-lagged research design, this study gathered data from randomly selected registered nurses, practicing in Québec, Canada in two phases, i.e., 800 at Time 1 and 344 at Time 2 through email surveys. The study results showed that (1) PSC reduces presenteeism over time by reducing work intensification at time 1; (2) PSC moderates the relationship between work intensification at time 1 and work intensification at time 2; and (3) PSC as moderator also lessens the detrimental effect of work intensification at time 2 on presenteeism at time 2. Presenteeism among nurses affects their health and psychological well-being. We find that PSC is likely an effective organizational tool particularly in crises situations, by providing an organizational mechanism to assist nurses cope (through a resource caravan, management support) with managing intensified work.

Suggested Citation

  • Sari Mansour & Malik Faisal Azeem & Maureen Dollard & Rachael Potter, 2022. "How Psychosocial Safety Climate Helped Alleviate Work Intensification Effects on Presenteeism during the COVID-19 Crisis? A Moderated Mediation Model," IJERPH, MDPI, vol. 19(20), pages 1-18, October.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:20:p:13673-:d:949367
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    References listed on IDEAS

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    1. Beini Liu & Qiang Lu & Yue Zhao & Jing Zhan, 2020. "Can the Psychosocial Safety Climate Reduce Ill-Health Presenteeism? Evidence from Chinese Healthcare Staff under a Dual Information Processing Path Lens," IJERPH, MDPI, vol. 17(8), pages 1-17, April.
    2. Ari Min & Minkyung Kang & Hye Chong Hong, 2021. "Sickness Presenteeism in Shift and Non-Shift Nurses: Using the Fifth Korean Working Conditions Survey," IJERPH, MDPI, vol. 18(6), pages 1-12, March.
    3. Jee-Seon Yi & Hyeoneui Kim, 2020. "Factors Related to Presenteeism among South Korean Workers Exposed to Workplace Psychological Adverse Social Behavior," IJERPH, MDPI, vol. 17(10), pages 1-14, May.
    4. Kathleen Tori & Thi Thuy Ha Dinh & Carey Mather, 2021. "Healthcare Professional Presenteeism during a COVID-19 Outbreak in an Australian Rural Healthcare Environment: A Case Analysis," IJERPH, MDPI, vol. 18(16), pages 1-9, August.
    5. Sari Mansour & Diane-Gabrielle Tremblay, 2018. "The mediating role of work engagement between psychosocial safety climate and organisational citizenship behaviours: a study in the nursing and health sector in Quebec," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 18(1/2), pages 51-71.
    6. Sally Maitlis & Scott Sonenshein, 2010. "Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)," Journal of Management Studies, Wiley Blackwell, vol. 47(3), pages 551-580, May.
    7. Paresh Wankhade & Peter Stokes & Shlomo Tarba & Peter Rodgers, 2020. "Work intensification and ambidexterity - the notions of extreme and ‘everyday’ experiences in emergency contexts: surfacing dynamics in the ambulance service," Public Management Review, Taylor & Francis Journals, vol. 22(1), pages 48-74, January.
    8. Aline Silva-Costa & Pollyana C. S. Ferreira & Rosane H. Griep & Lucia Rotenberg, 2020. "Association between Presenteeism, Psychosocial Aspects of Work and Common Mental Disorders among Nursing Personnel," IJERPH, MDPI, vol. 17(18), pages 1-12, September.
    9. Karl E. Weick & Kathleen M. Sutcliffe & David Obstfeld, 2005. "Organizing and the Process of Sensemaking," Organization Science, INFORMS, vol. 16(4), pages 409-421, August.
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    Cited by:

    1. Mansour, Sari & Faisal Azeem, Malik, 2024. "How do increased job demands resulting from rationalization of costs exhaust flight attendants and push them to leave? An international study," Journal of Air Transport Management, Elsevier, vol. 115(C).
    2. Kelly Bourgoin Boucher & Hans Ivers & Caroline Biron, 2024. "Mechanisms Explaining the Longitudinal Effect of Psychosocial Safety Climate on Work Engagement and Emotional Exhaustion among Education and Healthcare Professionals during the COVID-19 Pandemic," IJERPH, MDPI, vol. 21(6), pages 1-20, May.
    3. Caitlin A. Ceryes & Jacqueline Agnew & Andrea L. Wirtz & Daniel J. Barnett & Roni A. Neff, 2023. "Exploring U.S. Food System Workers’ Intentions to Work While Ill during the Early COVID-19 Pandemic: A National Survey," IJERPH, MDPI, vol. 20(2), pages 1-17, January.

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