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Work intensification and ambidexterity - the notions of extreme and ‘everyday’ experiences in emergency contexts: surfacing dynamics in the ambulance service

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  • Paresh Wankhade
  • Peter Stokes
  • Shlomo Tarba
  • Peter Rodgers

Abstract

Many organizational contexts have experienced radical changes resulting in work intensification. Whilst emergency services face evident ‘macro-extreme’ challenges (emergencies, major traumas) employees also experience parallel, everyday ‘routine’ in micro-settings. How such micro-episodes interact with macro-extreme dynamics remains under-explored providing an opportunity to extend literature on micro-foundational organizational ambidexterity. This paper empirically examines these dynamics in the UK Ambulance Service by developing a conceptual model to explore the exploitative and explorative shifts and manifestations of work intensification. The findings demonstrate a recognition of macro-type intense-extremes impacts but less appreciation of their interaction with micro-situational mundane-extremes.

Suggested Citation

  • Paresh Wankhade & Peter Stokes & Shlomo Tarba & Peter Rodgers, 2020. "Work intensification and ambidexterity - the notions of extreme and ‘everyday’ experiences in emergency contexts: surfacing dynamics in the ambulance service," Public Management Review, Taylor & Francis Journals, vol. 22(1), pages 48-74, January.
    • Handle: RePEc:taf:rpxmxx:v:22:y:2020:i:1:p:48-74
    DOI: 10.1080/14719037.2019.1642377
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    Cited by:

    1. Varandas, Cristina & Fernandes, Cristina I. & Veiga, Pedro Mota, 2024. "Human resource management in ambidextrous organisations – A systematic literature review," Technology in Society, Elsevier, vol. 77(C).
    2. Pereira, Vijay & Patnaik, Swetketu & Temouri, Yama & Tarba, Shlomo & Malik, Ashish & Bustinza, Oscar, 2021. "A longitudinal micro-foundational investigation into ambidextrous practices in an international alliance context–A case of a biopharma EMNE," International Business Review, Elsevier, vol. 30(1).
    3. Sari Mansour & Malik Faisal Azeem & Maureen Dollard & Rachael Potter, 2022. "How Psychosocial Safety Climate Helped Alleviate Work Intensification Effects on Presenteeism during the COVID-19 Crisis? A Moderated Mediation Model," IJERPH, MDPI, vol. 19(20), pages 1-18, October.

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