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The Mediating Effect of Motivation between Internal Communication and Job Satisfaction

Author

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  • Tânia Santos

    (Polytechnic Institute of Leiria & CICS.NOVA—Interdisciplinary Center for Social Sciences of the Faculty of Social and Human Sciences (FCSH/NOVA), 2411-901 Leiria, Portugal)

  • Eulália Santos

    (Higher School of Education and Social Sciences, CI&DEI, Polytechnic of Leiria, 2411-901 Leiria, Portugal)

  • Marlene Sousa

    (Polytechnic Institute of Leiria & CICS.NOVA—Interdisciplinary Center for Social Sciences of the Faculty of Social and Human Sciences (FCSH/NOVA), 2411-901 Leiria, Portugal)

  • Márcio Oliveira

    (Higher School of Education and Social Sciences, CI&DEI, Polytechnic of Leiria, 2411-901 Leiria, Portugal
    NECE-Research Center in Business Sciences, University of Beira Interior, 6201-001 Covilha, Portugal)

Abstract

Communication in organisations is essential for them to be competitive in a global world that is constantly changing. Internal communication especially can be a highly effective and useful strategic tool for improving organisational performance through employee motivation and satisfaction. Based on a questionnaire survey completed by 426 employees of Portuguese organisations, this work aims to understand, using a partial least squares structural equation model, the importance of internal communication in the motivation and satisfaction of Portuguese employees. The results show that internal communication in organisations directly influences job satisfaction and also indirectly, through motivation at work, giving motivation at work the role of mediator. It is therefore important for Portuguese organisations to invest in effective internal communication strategies in order to promote employee motivation and satisfaction, recognising motivation as a key mediator in the relationship between internal communication and job satisfaction.

Suggested Citation

  • Tânia Santos & Eulália Santos & Marlene Sousa & Márcio Oliveira, 2024. "The Mediating Effect of Motivation between Internal Communication and Job Satisfaction," Administrative Sciences, MDPI, vol. 14(4), pages 1-15, April.
    • Handle: RePEc:gam:jadmsc:v:14:y:2024:i:4:p:69-:d:1369500
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    References listed on IDEAS

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    1. Urošević Snežana & Milijić Nenad, 2012. "Influence of Demographic Factors on Employee Satisfaction and Motivation," Organizacija, Sciendo, vol. 45(4), pages 174-182, July.
    2. Jacobs, Mark A. & Yu, Wantao & Chavez, Roberto, 2016. "The effect of internal communication and employee satisfaction on supply chain integration," International Journal of Production Economics, Elsevier, vol. 171(P1), pages 60-70.
    3. Karanges, Emma Ruth & Beatson, Amanda & Johnston, Kim & Lings, Ian, 2014. "Optimizing employee engagement with internal communication: A social exchange perspective," jbm - Journal of Business Market Management, Free University Berlin, Marketing Department, vol. 7(2), pages 329-353.
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