IDEAS home Printed from https://ideas.repec.org/a/eee/transe/v155y2021ics1366554521002404.html
   My bibliography  Save this article

The supply chain integration – Supply chain sustainability relationship in the UK and Ghana pharmaceutical industry: A stakeholder and contingency perspective

Author

Listed:
  • Donkor, Frank
  • Papadopoulos, Thanos
  • Spiegler, Virginia

Abstract

In this research, the objective is to develop and test a model which provides understanding into the supply chain integration (SCI)-supply chain sustainability (SCS) relationship. The paper also explores how the SCI-SCS relationship is mediated by customer satisfaction and moderated by external uncertainty (EU) through the lenses of stakeholder and contingency theory by considering the pharmaceutical industry in Ghana and the UK. Empirical survey data were gathered from 231 pharmaceutical firms in Ghana and UK. We used structural equation modelling, multi-group analysis, and hierarchical regression to analyse the SCI-SCS relationship. We argue that through SCI, the economic, social and environmental performances can be simultaneously improved. However, the SCI-SCS relationship differs among the UK and Ghana context. Testing for mediation found that by increasing levels of customer satisfaction through customer integration (UK) and internal integration (Ghana), pharmaceutical companies can improve their SCS performances. However, testing moderation showed that the mediating effect is affected in both high and low EU. Drawing on stakeholder and contingency theory, our study is among the first to understand the influence of customer satisfaction and EU on the SCI-SCS relationship from a developing country (Ghana) and developed country (UK) perspective. Practitioners are provided with guidance on how to effectively/efficiently operationalise SCI to achieve SCS.

Suggested Citation

  • Donkor, Frank & Papadopoulos, Thanos & Spiegler, Virginia, 2021. "The supply chain integration – Supply chain sustainability relationship in the UK and Ghana pharmaceutical industry: A stakeholder and contingency perspective," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 155(C).
    • Handle: RePEc:eee:transe:v:155:y:2021:i:c:s1366554521002404
    DOI: 10.1016/j.tre.2021.102477
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1366554521002404
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.tre.2021.102477?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Julia Wolf, 2011. "Sustainable Supply Chain Management Integration: A Qualitative Analysis of the German Manufacturing Industry," Journal of Business Ethics, Springer, vol. 102(2), pages 221-235, August.
    2. Gold, Stefan & Hahn, Rüdiger & Seuring, Stefan, 2013. "Sustainable supply chain management in “Base of the Pyramid” food projects—A path to triple bottom line approaches for multinationals?," International Business Review, Elsevier, vol. 22(5), pages 784-799.
    3. Homburg, Christian & Stock, Ruth, 2004. "The Link Between Sales People’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 35550, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    4. Jeffrey P. Dotson & Greg M. Allenby, 2010. "Investigating the Strategic Influence of Customer and Employee Satisfaction on Firm Financial Performance," Marketing Science, INFORMS, vol. 29(5), pages 895-908, 09-10.
    5. Govindan, Kannan & Rajeev, A. & Padhi, Sidhartha S. & Pati, Rupesh K., 2020. "Supply chain sustainability and performance of firms: A meta-analysis of the literature," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 137(C).
    6. Kannan, Devika, 2021. "Sustainable procurement drivers for extended multi-tier context: A multi-theoretical perspective in the Danish supply chain," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 146(C).
    7. Jacobs, Mark A. & Yu, Wantao & Chavez, Roberto, 2016. "The effect of internal communication and employee satisfaction on supply chain integration," International Journal of Production Economics, Elsevier, vol. 171(P1), pages 60-70.
    8. Zhao, Xiaofei & Wang, Ping & Pal, Raktim, 2021. "The effects of agro-food supply chain integration on product quality and financial performance: Evidence from Chinese agro-food processing business," International Journal of Production Economics, Elsevier, vol. 231(C).
    9. Homburg, Christian & Stock, Ruth, 2004. "The Link between Sales People’s Job Satisfaction and Customer Satisfaction in a Business-to-Business Context: A Dyadic Analysis," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 60486, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    10. Ragatz, Gary L. & Handfield, Robert B. & Petersen, Kenneth J., 2002. "Benefits associated with supplier integration into new product development under conditions of technology uncertainty," Journal of Business Research, Elsevier, vol. 55(5), pages 389-400, May.
    11. Durach, Christian F. & Wiengarten, Frank, 2020. "Supply chain integration and national collectivism," International Journal of Production Economics, Elsevier, vol. 224(C).
    12. Liu, Junjun & Hu, Houbao & Tong, Xun & Zhu, Qinghua, 2020. "Behavioral and technical perspectives of green supply chain management practices: Empirical evidence from an emerging market," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 140(C).
    13. Azevedo, Susana G. & Carvalho, Helena & Cruz Machado, V., 2011. "The influence of green practices on supply chain performance: A case study approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 47(6), pages 850-871.
    14. Armstrong, J. Scott & Overton, Terry S., 1977. "Estimating Nonresponse Bias in Mail Surveys," MPRA Paper 81694, University Library of Munich, Germany.
    15. Li, Ying & Dai, Jing & Cui, Li, 2020. "The impact of digital technologies on economic and environmental performance in the context of industry 4.0: A moderated mediation model," International Journal of Production Economics, Elsevier, vol. 229(C).
    16. Yuen, Kum Fai & Li, Kevin X. & Xu, Gangyan & Wang, Xueqin & Wong, Yiik Diew, 2019. "A taxonomy of resources for sustainable shipping management: Their interrelationships and effects on business performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 128(C), pages 316-332.
    17. Yeung, Kwong & Lee, Peter K.C. & Yeung, Andy C.L. & Cheng, T.C.E., 2013. "Supplier partnership and cost performance: The moderating roles of specific investments and environmental uncertainty," International Journal of Production Economics, Elsevier, vol. 144(2), pages 546-559.
    18. Huo, Baofeng & Ye, Yuxiao & Zhao, Xiande & Shou, Yongyi, 2016. "The impact of human capital on supply chain integration and competitive performance," International Journal of Production Economics, Elsevier, vol. 178(C), pages 132-143.
    19. Yanlin Ma & Yuting Liu & Andrea Appolloni & Junqi Liu, 2021. "Does green public procurement encourage firm's environmental certification practice? The mediation role of top management support," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 28(3), pages 1002-1017, May.
    20. Munir, Manal & Jajja, Muhammad Shakeel Sadiq & Chatha, Kamran Ali & Farooq, Sami, 2020. "Supply chain risk management and operational performance: The enabling role of supply chain integration," International Journal of Production Economics, Elsevier, vol. 227(C).
    21. Vikas Mittal & Eugene W. Anderson & Akin Sayrak & Pandu Tadikamalla, 2005. "Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction," Marketing Science, INFORMS, vol. 24(4), pages 544-555, August.
    22. Gimenez, Cristina & Sierra, Vicenta & Rodon, Juan, 2012. "Sustainable operations: Their impact on the triple bottom line," International Journal of Production Economics, Elsevier, vol. 140(1), pages 149-159.
    23. Danese, Pamela & Romano, Pietro & Formentini, Marco, 2013. "The impact of supply chain integration on responsiveness: The moderating effect of using an international supplier network," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 49(1), pages 125-140.
    24. Wang, Yuan & Modi, Sachin B. & Schoenherr, Tobias, 2021. "Leveraging sustainable design practices through supplier involvement in new product development: The role of the suppliers' environmental management capability," International Journal of Production Economics, Elsevier, vol. 232(C).
    25. Pratima Bansal, 2005. "Evolving sustainably: a longitudinal study of corporate sustainable development," Strategic Management Journal, Wiley Blackwell, vol. 26(3), pages 197-218, March.
    26. Andrew L. Friedman & Samantha Miles, 2002. "Developing Stakeholder Theory," Journal of Management Studies, Wiley Blackwell, vol. 39(1), pages 1-21, January.
    27. Yu, Wantao & Jacobs, Mark A. & Salisbury, W. David & Enns, Harvey, 2013. "The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective," International Journal of Production Economics, Elsevier, vol. 146(1), pages 346-358.
    28. Zhu, Dong Hong & Sun, Hui & Chang, Ya Ping, 2016. "Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source," Journal of Retailing and Consumer Services, Elsevier, vol. 31(C), pages 287-293.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Li, Guo & Xue, Jing & Li, Na & Ivanov, Dmitry, 2022. "Blockchain-supported business model design, supply chain resilience, and firm performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 163(C).
    2. Schoenherr, Tobias, 2023. "Supply chain management professionals’ proficiency in big data analytics: Antecedents and impact on performance," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 169(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Li, Siyu & Huo, Baofeng & Han, Zhaojun, 2022. "A literature review towards theories and conceptual models of empirical studies on supply chain integration and performance," International Journal of Production Economics, Elsevier, vol. 250(C).
    2. Yu, Wantao & Jacobs, Mark A. & Salisbury, W. David & Enns, Harvey, 2013. "The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective," International Journal of Production Economics, Elsevier, vol. 146(1), pages 346-358.
    3. Wong, Chee Yew & Wong, Christina W.Y. & Boon-itt, Sakun, 2017. "Do arcs of integration differ across industries? Methodology extension and empirical evidence from Thailand," International Journal of Production Economics, Elsevier, vol. 183(PA), pages 223-234.
    4. Zhi-Peng Li & Hyi-Thaek Ceong & Sang-Joon Lee, 2021. "The Effect of Blockchain Operation Capabilities on Competitive Performance in Supply Chain Management," Sustainability, MDPI, vol. 13(21), pages 1-24, November.
    5. Chin-Shan Lu & Kuo-Chung Shang & Chi-Chang Lin, 2016. "Examining sustainability performance at ports: port managers’ perspectives on developing sustainable supply chains," Maritime Policy & Management, Taylor & Francis Journals, vol. 43(8), pages 909-927, November.
    6. Chen, Meng & Tang, Xinlin & Liu, Hefu & Gu, Jibao, 2023. "The impact of supply chain concentration on integration and business performance," International Journal of Production Economics, Elsevier, vol. 257(C).
    7. Ting Kong & Taiwen Feng & Baofeng Huo, 2021. "Green supply chain integration and financial performance: A social contagion and information sharing perspective," Business Strategy and the Environment, Wiley Blackwell, vol. 30(5), pages 2255-2270, July.
    8. Mani, Venkatesh & Gunasekaran, Angappa, 2018. "Four forces of supply chain social sustainability adoption in emerging economies," International Journal of Production Economics, Elsevier, vol. 199(C), pages 150-161.
    9. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
    10. Lii, Peirchyi & Kuo, Fang-I, 2016. "Innovation-oriented supply chain integration for combined competitiveness and firm performance," International Journal of Production Economics, Elsevier, vol. 174(C), pages 142-155.
    11. Lee, Neil Chueh-An, 2021. "Reconciling integration and reconfiguration management approaches in the supply chain," International Journal of Production Economics, Elsevier, vol. 242(C).
    12. Li Cui & Hao Wu & Lin Wu & Ajay Kumar & Kim Hua Tan, 2023. "Investigating the relationship between digital technologies, supply chain integration and firm resilience in the context of COVID-19," Annals of Operations Research, Springer, vol. 327(2), pages 825-853, August.
    13. Kamran Azeem, 2018. "Impact of Effective Logistic Management on Organizational Performance," KASBIT Business Journals (KBJ), Khadim Ali Shah Bukhari Institute of Technology (KASBIT), vol. 11(1), pages 95-109, December.
    14. Mohammed Belal Uddin & Bilkis Akhter, 2022. "Investigating the relationship between top management commitment, supply chain collaboration, and sustainable firm performance in the agro-processing supply chain," Operations Management Research, Springer, vol. 15(3), pages 1399-1417, December.
    15. Sung Tae Kim & Hong-Hee Lee & Seongbae Lim, 2021. "The Effects of Green SCM Implementation on Business Performance in SMEs: A Longitudinal Study in Electronics Industry," Sustainability, MDPI, vol. 13(21), pages 1-23, October.
    16. Lance W. Saunders & Wendy L. Tate & George A. Zsidisin & Joe Miemczyk, 2019. "The Influence of Network Exchange Brokers on Sustainable Initiatives in Organizational Networks," Journal of Business Ethics, Springer, vol. 154(3), pages 849-868, February.
    17. Yen-Chun Chen & Ya-Hui Lin & Hsien-Tung Tsai, 2020. "Toward Greater Understanding of the Relationship Between Entrepreneurial Orientation and International Performance," Management International Review, Springer, vol. 60(2), pages 211-245, April.
    18. Wang, Kedi & Huo, Baofeng & Tian, Min, 2021. "How to protect specific investments from opportunism: A moderated mediation model of customer integration and transformational leadership," International Journal of Production Economics, Elsevier, vol. 232(C).
    19. Annette Wenninger & Daniel Rau & Maximilian Röglinger, 2022. "Improving customer satisfaction in proactive service design," Electronic Markets, Springer;IIM University of St. Gallen, vol. 32(3), pages 1399-1418, September.
    20. Miklos Pakurar & Istvan Andras Kun & Janos Felföldi & Laszlo Vasa & Judit Olah, 2020. "Integration of Logistics Function and Business Performance," European Research Studies Journal, European Research Studies Journal, vol. 0(Special 3), pages 567-583.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:transe:v:155:y:2021:i:c:s1366554521002404. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/600244/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.