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“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?

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  • Alexander, Matthew
  • MacLaren, Andrew
  • O’Gorman, Kevin
  • Taheri, Babak

Abstract

Within the professional kitchen bullying is reported as widespread, aggressive and related to a significant retention problem. This research explores negative behaviour in professional kitchens and its impact on organisational commitment. A mixed methods approach is used employing a survey among chefs followed by semi-structured interviews. An exploratory factor analysis examines the underlying constructs of bullying and job satisfaction and data are analysed through Partial Least Squares. Our research highlights that bullying behaviour is experienced most by younger, more junior chefs. However verbal bullying, the form most strongly reported, has no effect on either satisfaction or commitment. Emergent themes of communication and inclusion illustrate bullying behaviour to be a cohesive aspect of kitchen culture. Our findings suggest behavioural impacts, rather than bullying characteristics, must be considered within their context in order to establish whether or not they are actually damaging to an industry.

Suggested Citation

  • Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    • Handle: RePEc:eee:touman:v:33:y:2012:i:5:p:1245-1255
    DOI: 10.1016/j.tourman.2011.11.001
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    References listed on IDEAS

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    1. Tomazos, Kostas & O'Gorman, Kevin & MacLaren, Andrew C, 2017. "From leisure to tourism: How BDSM demonstrates the transition of deviant pursuits to mainstream products," Tourism Management, Elsevier, vol. 60(C), pages 30-41.
    2. Bryce, Derek & Curran, Ross & O'Gorman, Kevin & Taheri, Babak, 2015. "Visitors' engagement and authenticity: Japanese heritage consumption," Tourism Management, Elsevier, vol. 46(C), pages 571-581.
    3. Esfandiar, Kourosh & Sharifi-Tehrani, Mohamad & Pratt, Stephen & Altinay, Levent, 2019. "Understanding entrepreneurial intentions: A developed integrated structural model approach," Journal of Business Research, Elsevier, vol. 94(C), pages 172-182.
    4. Taheri, Babak & Jafari, Aliakbar & O'Gorman, Kevin, 2014. "Keeping your audience: Presenting a visitor engagement scale," Tourism Management, Elsevier, vol. 42(C), pages 321-329.
    5. Wells, Victoria.K. & Taheri, Babak & Gregory-Smith, Diana & Manika, Danae, 2016. "The role of generativity and attitudes on employees home and workplace water and energy saving behaviours," Tourism Management, Elsevier, vol. 56(C), pages 63-74.
    6. Coulson, Andrea B. & MacLaren, Andrew C. & McKenzie, Stewart & O'Gorman, Kevin D., 2014. "Hospitality codes and Social Exchange Theory: The Pashtunwali and tourism in Afghanistan," Tourism Management, Elsevier, vol. 45(C), pages 134-141.
    7. Wells, Victoria K. & Manika, Danae & Gregory-Smith, Diana & Taheri, Babak & McCowlen, Clair, 2015. "Heritage tourism, CSR and the role of employee environmental behaviour," Tourism Management, Elsevier, vol. 48(C), pages 399-413.

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