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Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry

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  • Jen-Te Yang

Abstract

The academic literature features organisational socialisation as playing a crucial role in the early stages of newcomer employment. During this assimilation stage, newcomers adapt to a new workplace more effectively if socialisation is encouraged. It has been found that socialisation minimises the negative effects of unmet expectations on overall organisational effectiveness, including employee turnover -- an issue that has become a considerable problem for many hotels. Extending this logic, this study aims to understand socialisation by specifically assessing whether turnover is determined by employees' beliefs about job satisfaction and individual commitment to an organisation and the hotel profession in general. The study of 428 respondents from 61 international tourist hotels in Taiwan implies that social interaction enables organisations to gain, from an increase in commitment to the organisation, job satisfaction and a decrease in newcomers' intent to leave the hotel profession. Two major contributions to the existing literature result (a) commitment to the organisation plays a dominant role in employee turnover intent and (b) job satisfaction is a powerful method of reinforcing individual commitment to the organisation.

Suggested Citation

  • Jen-Te Yang, 2008. "Effect of newcomer socialisation on organisational commitment, job satisfaction, and turnover intention in the hotel industry," The Service Industries Journal, Taylor & Francis Journals, vol. 28(4), pages 429-443, May.
    • Handle: RePEc:taf:servic:v:28:y:2008:i:4:p:429-443
    DOI: 10.1080/02642060801917430
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    Cited by:

    1. Mader, Xana & Santos, Joana & Gonçalves, Gabriela, 2018. "Job Satisfaction In A Tourist Resort In Portugal," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 6(3), pages 314-325.
    2. Robert Stewart & Sabrina Volpone & Derek Avery & Patrick McKay, 2011. "You Support Diversity, But Are You Ethical? Examining the Interactive Effects of Diversity and Ethical Climate Perceptions on Turnover Intentions," Journal of Business Ethics, Springer, vol. 100(4), pages 581-593, June.
    3. da Borralha, Sérgio & Neves de Jesus, Saul & Pinto, Patrícia & Viseu, João, 2016. "Job Satisfaction In Hotel Employees: A Systematic Review Of The Literature," Journal of Tourism, Sustainability and Well-being, Cinturs - Research Centre for Tourism, Sustainability and Well-being, University of Algarve, vol. 4(1), pages 4-20.
    4. Ngqabutho Moyo & Anita D. Bhappu & Moment Bhebhe & Farai Ncube, 2022. "Perceived Risk of COVID-19 and Employee Decision-Making: How Psychological Distress during the Pandemic Increases Negative Performance Outcomes among Healthcare Workers," IJERPH, MDPI, vol. 19(11), pages 1-16, June.
    5. Elsadig Musa Ahmed & Tan Khai Yang, 2017. "High Attrition Rate Determinants: Case Study of the Malaysian ICT Sector," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 16(03), pages 1-25, September.
    6. Thembi Laura Motaung & Patrick Qena Radebe, 2019. "Organisational Commitment and Job Satisfaction as Antecedents of Organisational Citizenship Behaviour," Journal of Economics and Behavioral Studies, AMH International, vol. 10(6), pages 109-122.
    7. Catherine E Houghton, 2014. "‘Newcomer adaptation’: a lens through which to understand how nursing students fit in with the real world of practice," Journal of Clinical Nursing, John Wiley & Sons, vol. 23(15-16), pages 2367-2375, August.
    8. Goran Perić & Marko Slavković & Marko Gašić & Boban Đurović & Sandra Dramićanin, 2023. "Unboxing the Complex between Job Satisfaction and Intangible Service Quality: A Perspective of Sustainability in the Hotel Industry," Sustainability, MDPI, vol. 15(18), pages 1-14, September.
    9. Sadia Arshad & Leena Anum & Maryam Ejaz Samna & Ruhaab Manzar, 2024. "Does Emotional Fabrication Matters? The Role of Emotional and Promotional Strategies in Predicting Turnover Intentions," Bulletin of Business and Economics (BBE), Research Foundation for Humanity (RFH), vol. 13(1), pages 332-344.
    10. Fernando Peris Bonet & Carlos Rueda Armengot & Miguel Ángel Galindo Martín, 2011. "Entrepreneurial success and human resources," International Journal of Manpower, Emerald Group Publishing Limited, vol. 32(1), pages 68-80, March.
    11. Chien Mu Yeh, 2019. "The relationship between tourism involvement, organizational commitment and organizational citizenship behaviors in the hotel industry," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 25(1), pages 75-93, May.
    12. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    13. Neslihan Onur & Ayse Celik Yetim & Yigit Guven & Ebru Gozen & Derya Ozilhan Ozbey & Gul Coskun Degirmen, 2024. "Employer Brand Attractiveness and Organizational Commitment: The Moderating Role of Organizational Support," Sustainability, MDPI, vol. 16(13), pages 1-23, June.
    14. Retno Dwiyanti & Hazalizah Binti Hamzah & Nurul Binti Abas, 2019. "Job satisfaction, psychological contracts, and turnover intention:Role of social support as a mediator," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 8(6), pages 96-100, October.

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