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Violence at work in hotels, catering and tourism

Author

Listed:
  • Hoel, Helge.
  • Einarsen, Ståle.

Abstract

Reviews the relevant literature on experiences of stress and violence and their interactions within the hotel, catering and tourism industry. Examines conditions that may be conducive to violence and stress at work, investigates the extent of the problem, identifies vulnerable groups of workers and explores prevention and management strategies.

Suggested Citation

  • Hoel, Helge. & Einarsen, Ståle., 2003. "Violence at work in hotels, catering and tourism," ILO Working Papers 993655413402676, International Labour Organization.
    • Handle: RePEc:ilo:ilowps:993655413402676
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    File URL: http://www.ilo.org/public/libdoc/ilo/2003/103B09_314_engl.pdf
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    Citations

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    Cited by:

    1. Alexander, Matthew & MacLaren, Andrew & O’Gorman, Kevin & Taheri, Babak, 2012. "“He just didn’t seem to understand the banter”: Bullying or simply establishing social cohesion?," Tourism Management, Elsevier, vol. 33(5), pages 1245-1255.
    2. Robin Burrow & Rebecca Scott & David Courpasson, 2022. "Where ‘The Rules Don’t Apply’: Organizational Isolation and Misbehaviour in Elite Kitchens," Journal of Management Studies, Wiley Blackwell, vol. 59(5), pages 1103-1131, July.
    3. Agnieszka Rydzik & Sundari Anitha, 2020. "Conceptualising the Agency of Migrant Women Workers: Resilience, Reworking and Resistance," Work, Employment & Society, British Sociological Association, vol. 34(5), pages 883-899, October.
    4. Xenia Chela-Alvarez & Oana Bulilete & M. Esther García-Buades & Victoria A. Ferrer-Perez & Joan Llobera-Canaves, 2020. "Perceived Factors of Stress and Its Outcomes among Hotel Housekeepers in the Balearic Islands: A Qualitative Approach from a Gender Perspective," IJERPH, MDPI, vol. 18(1), pages 1-21, December.

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