IDEAS home Printed from https://ideas.repec.org/a/eee/proeco/v185y2017icp240-251.html
   My bibliography  Save this article

The impact of organizational context on hard and soft quality management and innovation performance

Author

Listed:
  • Zeng, Jing
  • Zhang, Wenqing
  • Matsui, Yoshiki
  • Zhao, Xiande

Abstract

There are conflicting arguments about the relationship between quality management (QM) and innovation. Few studies have considered the role of organization context in influencing QM for innovation achievement. Taking a multi-dimensional view of QM, this study develops a research framework that examines relationships among organization contextual factors (centralization of authority and integration between functions), two dimensions of QM (hard QM and soft QM), and innovation performance (speed of new product introduction and product innovativeness). Survey data were collected from 238 plants in three industries across eight countries, and structural equation modeling was used to test the framework. Our results indicate that two QM dimensions respectively mediate the effect of contextual factors on innovation performance. Hard QM directly influences speed of new product introduction, while soft QM directly influences product innovativeness. Centralization of authority facilitates hard QM but impedes soft QM, while a high level of integration between functions is favorable to both hard QM and soft QM. A decentralized structure combined with strong integration between functions is beneficial for fostering product innovativeness through soft QM. Some other managerial implications are discussed in this study as well.

Suggested Citation

  • Zeng, Jing & Zhang, Wenqing & Matsui, Yoshiki & Zhao, Xiande, 2017. "The impact of organizational context on hard and soft quality management and innovation performance," International Journal of Production Economics, Elsevier, vol. 185(C), pages 240-251.
    • Handle: RePEc:eee:proeco:v:185:y:2017:i:c:p:240-251
    DOI: 10.1016/j.ijpe.2016.12.031
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S092552731630411X
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ijpe.2016.12.031?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Prajogo, Daniel I. & Sohal, Amrik S., 2006. "The relationship between organization strategy, total quality management (TQM), and organization performance--the mediating role of TQM," European Journal of Operational Research, Elsevier, vol. 168(1), pages 35-50, January.
    2. Bell, Robert R. & Burnham, John M., 1989. "The paradox of manufacturing productivity and innovation," Business Horizons, Elsevier, vol. 32(5), pages 58-64.
    3. Rahman, Shams-ur & Bullock, Philip, 2005. "Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation," Omega, Elsevier, vol. 33(1), pages 73-83, February.
    4. Sadikoglu, Esin & Zehir, Cemal, 2010. "Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms," International Journal of Production Economics, Elsevier, vol. 127(1), pages 13-26, September.
    5. Galende, Jesus & de la Fuente, Juan Manuel, 2003. "Internal factors determining a firm's innovative behaviour," Research Policy, Elsevier, vol. 32(5), pages 715-736, May.
    6. Forza, C. & Salvador, F., 2001. "Information flows for high-performance manufacturing," International Journal of Production Economics, Elsevier, vol. 70(1), pages 21-36, March.
    7. Plenert, Gerhard, 1996. "Total Quality Management (TQM) -- Putting structure behind the philosophy," International Business Review, Elsevier, vol. 5(1), pages 67-78, February.
    8. Germain, Richard, 1996. "The role of context and structure in radical and incremental logistics innovation adoption," Journal of Business Research, Elsevier, vol. 35(2), pages 117-127, February.
    9. Tari, Juan Jose & Molina, Jose Francisco & Castejon, Juan Luis, 2007. "The relationship between quality management practices and their effects on quality outcomes," European Journal of Operational Research, Elsevier, vol. 183(2), pages 483-501, December.
    10. Subramanian, A. & Nilakanta, S., 1996. "Organizational innovativeness: Exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance," Omega, Elsevier, vol. 24(6), pages 631-647, December.
    11. Zeng, Jing & Anh Phan, Chi & Matsui, Yoshiki, 2015. "The impact of hard and soft quality management on quality and innovation performance: An empirical study," International Journal of Production Economics, Elsevier, vol. 162(C), pages 216-226.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kumari, Vineeta & Hassan, Majdi & Pandey, Dharen Kumar, 2024. "Are high-income and innovative nations resilient to the Russia-Ukraine war?," International Review of Economics & Finance, Elsevier, vol. 93(PA), pages 1268-1287.
    2. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    3. Kashif Ali & Satirenjit Kaur Johl & Amgad Muneer & Ayed Alwadain & Rao Faizan Ali, 2022. "Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    4. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
    5. Francesco Rizzi & Eleonora Annunziata & Marco Frey, 2018. "The Relationship between Organizational Culture and Energy Performance: A Municipal Energy Manager Level Study," Business Strategy and the Environment, Wiley Blackwell, vol. 27(6), pages 694-711, September.
    6. Erlantz Allur & Iñaki Heras-Saizarbitoria & Olivier Boiral & Francesco Testa, 2018. "Quality and Environmental Management Linkage: A Review of the Literature," Sustainability, MDPI, vol. 10(11), pages 1-15, November.
    7. Ehsan Namdar Joyami & Nour Mohammad Yaghoubi & Seyed AliGholi Rowshan, 2024. "Quality Management and Environmental Management: Role of Knowledge Transfer and Organizational Innovation in Knowledge-Based Firms," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 8457-8494, June.
    8. Kittisak Jermsittiparsert & Sudawan Somjai & Sriparinya Toopgajank, 2020. "Factors Affecting Firm s Energy Efficiency and Environmental Performance: The Role of Environmental Management Accounting, Green Innovation and Environmental Proactivity," International Journal of Energy Economics and Policy, Econjournals, vol. 10(3), pages 325-331.
    9. Fundin, Anders & Bergquist, Bjarne & Eriksson, Henrik & Gremyr, Ida, 2018. "Challenges and propositions for research in quality management," International Journal of Production Economics, Elsevier, vol. 199(C), pages 125-137.
    10. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
    11. Sulaiman Mohammed Khalid & Khairul Anuar Mohd Ali & Zafir Khan Mohamed Makhbul & Mohd Helmi Ali & Siti Daleela Mohd Wahid, 2021. "Exploring the Effects of a Modified Higher Education Performance Service Quality Model on Organisational Sustainability: The Case of Malaysian Polytechnics," Sustainability, MDPI, vol. 13(14), pages 1-20, July.
    12. Zengjian Huang & Amna Shahzadi & Yaser Daanial Khan, 2022. "Unfolding the Impact of Quality 4.0 Practices on Industry 4.0 and Circular Economy Practices: A Hybrid SEM-ANN Approach," Sustainability, MDPI, vol. 14(23), pages 1-20, November.
    13. Nadežda Jankelová & Katarína Remeňová & Zuzana Skorková & Ildikó Némethová, 2019. "Innovative approaches to management with emphasis on soft factors and their impact on the efficiency of agribusiness companies," Agricultural Economics, Czech Academy of Agricultural Sciences, vol. 65(5), pages 203-211.
    14. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    15. Eduardo Duque‐Grisales & Javier Aguilera‐Caracuel & Jaime Guerrero‐Villegas & Encarnación García‐Sánchez, 2020. "Does green innovation affect the financial performance of Multilatinas? The moderating role of ISO 14001 and R&D investment," Business Strategy and the Environment, Wiley Blackwell, vol. 29(8), pages 3286-3302, December.
    16. Gomes, Paulo J. & Silva, Graça Miranda & Sarkis, Joseph, 2020. "Exploring the relationship between quality ambidexterity and sustainable production," International Journal of Production Economics, Elsevier, vol. 224(C).
    17. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    18. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz, 2021. "Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms," International Journal of Production Economics, Elsevier, vol. 232(C).
    19. Wei, Yu & Nan, Haoxi & Wei, Guiwu, 2020. "The impact of employee welfare on innovation performance: Evidence from China's manufacturing corporations," International Journal of Production Economics, Elsevier, vol. 228(C).
    20. Benny Lianto, 2023. "Identifying Key Assessment Factors for a Company’s Innovation Capability Based on Intellectual Capital: An Application of the Fuzzy Delphi Method," Sustainability, MDPI, vol. 15(7), pages 1-21, March.
    21. Assadej Vanichchinchai, 2023. "The relationships between soft and hard factors of the Toyota way: a socio-technical perspective," Operations Management Research, Springer, vol. 16(2), pages 768-779, June.
    22. Ma, Li & Zhai, Xin & Zhong, Weiguo & Zhang, Zhi-Xue, 2019. "Deploying human capital for innovation: A study of multi-country manufacturing firms," International Journal of Production Economics, Elsevier, vol. 208(C), pages 241-253.
    23. de Moraes, Celso Francisco & Silva, Messias Borges, 2018. "Framework for conformity assessment based on an analogy with the Uncertainty Principle of Quantum Mechanics (FCAUP)," International Journal of Production Economics, Elsevier, vol. 203(C), pages 394-403.
    24. Ladinig, Thomas B. & Vastag, Gyula, 2021. "Mapping quality linkages based on tacit knowledge," International Journal of Production Economics, Elsevier, vol. 233(C).
    25. Joanna Martusewicz & Karol Szewczyk & Arkadiusz Wierzbic, 2022. "The Environmental Protection and Effective Energy Consumption in the Light of the EFQM Model 2020—Case Study," Energies, MDPI, vol. 15(19), pages 1-17, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Younès El Manzani & Mostapha El Idrissi & Zakaria Lissaneddine, 2022. "Soft quality management practices and product innovation ambidexterity: the mediating role of market orientation ambidexterity," Post-Print hal-04317941, HAL.
    2. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    3. Singh, Vedant & Kumar, Akshay & Singh, Tej, 2018. "Impact of TQM on organisational performance: The case of Indian manufacturing and service industry," Operations Research Perspectives, Elsevier, vol. 5(C), pages 199-217.
    4. Zeng, Jing & Anh Phan, Chi & Matsui, Yoshiki, 2015. "The impact of hard and soft quality management on quality and innovation performance: An empirical study," International Journal of Production Economics, Elsevier, vol. 162(C), pages 216-226.
    5. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    6. Xu, Lu & Peng, Xianghui & Pavur, Robert & Prybutok, Victor, 2020. "Quality management theory development via meta-analysis," International Journal of Production Economics, Elsevier, vol. 229(C).
    7. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    8. Vishal Singh Patyal & K. Maddulety, 2015. "Interrelationship between Total Quality Management and Six Sigma: A Review," Global Business Review, International Management Institute, vol. 16(6), pages 1025-1060, December.
    9. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).
    10. Gunday, Gurhan & Ulusoy, Gunduz & Kilic, Kemal & Alpkan, Lutfihak, 2011. "Effects of innovation types on firm performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 662-676, October.
    11. Calvo-Mora, Arturo & Roldán, José Luis, 2016. "The role of strategic planning in excellence management systemsAuthor-Name: Suarez, Eva," European Journal of Operational Research, Elsevier, vol. 248(2), pages 532-542.
    12. Khurram Rehmani & Yasir Ahmad & Afshan Naseem & Tasweer Hussain Syed, 2020. "Do they really coexist? An empirical analysis of a conjoint implementation of Quality Management System and High Performance Work System on organizational effectiveness," PLOS ONE, Public Library of Science, vol. 15(3), pages 1-20, March.
    13. Ehsan Namdar Joyami & Nour Mohammad Yaghoubi & Seyed AliGholi Rowshan, 2024. "Quality Management and Environmental Management: Role of Knowledge Transfer and Organizational Innovation in Knowledge-Based Firms," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(2), pages 8457-8494, June.
    14. Rana Basu & Prabha Bhola, 2015. "Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs," Journal of Enterprising Culture (JEC), World Scientific Publishing Co. Pte. Ltd., vol. 23(02), pages 199-235, June.
    15. Bourke, Jane & Roper, Stephen, 2017. "Innovation, quality management and learning: Short-term and longer-term effects," Research Policy, Elsevier, vol. 46(8), pages 1505-1518.
    16. M. R. Ibrahim & D. U. Muhammad & B. Muhammad & J. O. Alaezi & J. Agidani, 2023. "The Key to Organizational and construction Excellence: A Study of Total Quality Management," Papers 2305.13104, arXiv.org.
    17. Cho, Young Sik & Linderman, Kevin, 2019. "Metacognition-based process improvement practices," International Journal of Production Economics, Elsevier, vol. 211(C), pages 132-144.
    18. Manthos D. Delis & Pantelis Kazakis & Constantin Zopounidis, 2021. "Management Practices and Takeover Decisions," Working Papers 2021_10, Business School - Economics, University of Glasgow.
    19. Delis, Manthos D. & Iosifidi, Maria & Tsionas, Mike, 2020. "Management estimation in banking," European Journal of Operational Research, Elsevier, vol. 284(1), pages 355-372.
    20. Bazrkar Ardeshir & Aramoon Erfan & Hajimohammadi Mohammad & Aramoon Vahid, 2022. "Improve Organizational Performance by Implementing the Dimensions of Total Quality Management with Respect to the Mediating Role of Organizational Innovation Capability," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 32(4), pages 38-57, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:proeco:v:185:y:2017:i:c:p:240-251. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/ijpe .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.