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Total Quality Management (TQM) -- Putting structure behind the philosophy

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  • Plenert, Gerhard

Abstract

This paper takes a modern day fad, Total Quality Management (TQM), and puts structure behind all the philosophy to make it usable and implementable. TQM is a methodology for change that is badly needed in modern industrial processes, but the understanding of it is often too fuzzy to be directly implementable. This article offers step by step implementable procedures.

Suggested Citation

  • Plenert, Gerhard, 1996. "Total Quality Management (TQM) -- Putting structure behind the philosophy," International Business Review, Elsevier, vol. 5(1), pages 67-78, February.
    • Handle: RePEc:eee:iburev:v:5:y:1996:i:1:p:67-78
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    Cited by:

    1. Youssef Fahmi, 2002. "Contribution à une théorie de la gestion de la qualité totale: les déterminants de l'efficacité," Revue Finance Contrôle Stratégie, revues.org, vol. 5(3), pages 115-140, September.
    2. Taylor, W.A. & Wright, G.H., 2006. "The contribution of measurement and information infrastructure to TQM success," Omega, Elsevier, vol. 34(4), pages 372-384, August.
    3. Zeng, Jing & Zhang, Wenqing & Matsui, Yoshiki & Zhao, Xiande, 2017. "The impact of organizational context on hard and soft quality management and innovation performance," International Journal of Production Economics, Elsevier, vol. 185(C), pages 240-251.

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