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Improve Organizational Performance by Implementing the Dimensions of Total Quality Management with Respect to the Mediating Role of Organizational Innovation Capability

Author

Listed:
  • Bazrkar Ardeshir

    (Department of Industrial Management, North Tehran Branch, Islamic Azad University, Tehran, Iran)

  • Aramoon Erfan

    (Department of Industrial Engineering, Islamic Azad University, Tehran, Iran)

  • Hajimohammadi Mohammad

    (Department of Public Management, North Tehran Branch, Islamic Azad University, Tehran, Iran)

  • Aramoon Vahid

    (Department of Industrial Management, Islamic Azad University, Tehran, Iran)

Abstract

The results of the research show that the implementation of total quality management can improve processes and public participation in doing the best work in the organization, which in turn can increase market share, increase profits, increase product sales, reduce Waste and rework have a positive effect. The purpose of this study was to investigate the effect of total quality management on organizational performance with respect to the mediating role of organizational innovation capability in Iran Khodro Company. The present study was applied based on the purpose and survey-correlational in terms of data collection. Accordingly, after studying the theoretical foundations and research background in the field of total quality management, organizational performance and organizational innovation capability, effective dimensions were identified and introduced in the form of a conceptual model. The statistical sample of this research consisted of 222 middle managers of Iran Khodro Company’s headquarters. A researcher-made questionnaire was used to collect research data, the validity and reliability of which were confirmed. In order to fit the conceptual model of the research and test the research hypotheses, the structural equation modeling method was used in Smart PLS software. The results of testing research hypotheses showed that the dimensions of total quality management (hard quality management and soft quality management) have a positive and significant effect on organizational performance and organizational innovation capability. Organizational, the organizational innovation capability variable has an influential mediating role.

Suggested Citation

  • Bazrkar Ardeshir & Aramoon Erfan & Hajimohammadi Mohammad & Aramoon Vahid, 2022. "Improve Organizational Performance by Implementing the Dimensions of Total Quality Management with Respect to the Mediating Role of Organizational Innovation Capability," Studia Universitatis „Vasile Goldis” Arad – Economics Series, Sciendo, vol. 32(4), pages 38-57, December.
    • Handle: RePEc:vrs:suvges:v:32:y:2022:i:4:p:38-57:n:5
    DOI: 10.2478/sues-2022-0018
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    References listed on IDEAS

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    2. Ardeshir Bazrkar & Soleyman Iranzadeh & Naser Feghhi Farahmand, 2017. "Total quality model for aligning organization strategy, improving performance, and improving customer satisfaction by using an approach based on combination of balanced scorecard and lean six sigma," Cogent Business & Management, Taylor & Francis Journals, vol. 4(1), pages 1390818-139, January.
    3. Jackson, Sherry Avery & Gopalakrishna-Remani, Venugopal & Mishra, Rajat & Napier, Randy, 2016. "Examining the impact of design for environment and the mediating effect of quality management innovation on firm performance," International Journal of Production Economics, Elsevier, vol. 173(C), pages 142-152.
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    5. Zeng, Jing & Anh Phan, Chi & Matsui, Yoshiki, 2015. "The impact of hard and soft quality management on quality and innovation performance: An empirical study," International Journal of Production Economics, Elsevier, vol. 162(C), pages 216-226.
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    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Total quality management; hard quality management; Soft quality management; Organizational performance; Organizational innovation capability;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D

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