IDEAS home Printed from https://ideas.repec.org/a/spr/opmare/v16y2023i2d10.1007_s12063-022-00318-z.html
   My bibliography  Save this article

The relationships between soft and hard factors of the Toyota way: a socio-technical perspective

Author

Listed:
  • Assadej Vanichchinchai

    (Mahidol University)

Abstract

This research aims to investigate the effects of the soft Respect for People pillar of the original Toyota Way proposed by Fujio Cho and its elements (respect, and teamwork) on the hard Continuous Improvement pillar and its elements (challenge, kaizen, genchi-genbutsu). Structural equation modelling was employed to test hypotheses at three levels (pillar to pillar, element to pillar, and element to element) from data gathered from 216 automotive parts manufacturers. It was found that Respect for People and its elements had significant positive impacts on Continuous Improvement and its elements, except for the insignificant effect of respect on kaizen. This is one of the first research projects to examine the influences of soft dimensions on hard dimensions of the Toyota Way. It confirms the merging of soft factors into the lean manufacturing framework as a socio-technical system for more efficient and sustainable technical improvements.

Suggested Citation

  • Assadej Vanichchinchai, 2023. "The relationships between soft and hard factors of the Toyota way: a socio-technical perspective," Operations Management Research, Springer, vol. 16(2), pages 768-779, June.
    • Handle: RePEc:spr:opmare:v:16:y:2023:i:2:d:10.1007_s12063-022-00318-z
    DOI: 10.1007/s12063-022-00318-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s12063-022-00318-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s12063-022-00318-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Calvo-Mora, Arturo & Ruiz-Moreno, Carolina & Picón-Berjoyo, Araceli & Cauzo-Bottala, Lourdes, 2014. "Mediation effect of TQM technical factors in excellence management systems," Journal of Business Research, Elsevier, vol. 67(5), pages 769-774.
    2. repec:eme:arjpps:v:29:y:2016:i:2:p:198-217 is not listed on IDEAS
    3. Mandeep Kaur & Kanwarpreet Singh & Inderpreet Singh Ahuja, 2012. "An evaluation of the synergic implementation of TQM and TPM paradigms on business performance," International Journal of Productivity and Performance Management, Emerald Group Publishing, vol. 62(1), pages 66-84, November.
    4. José Augusto de Oliveira & Gilberto Miller Devós Ganga & Moacir Godinho Filho & Diogo Aparecido Lopes Silva & Mirian Paula dos Santos & Ivan Aritz Aldaya Garde & Rafael Abrantes Penchel & Kleber Franc, 2022. "Environmental and operational performance is not always achieved when combined with cleaner production and lean production: an overview for emerging economies," Journal of Environmental Planning and Management, Taylor & Francis Journals, vol. 65(8), pages 1530-1559, July.
    5. Rafael Alcadipani & John Hassard & Gazi Islam, 2018. "“ I Shot the Sheriff ”: Irony, Sarcasm and the Changing Nature of Workplace Resistance," Grenoble Ecole de Management (Post-Print) halshs-01959081, HAL.
    6. Rafael Alcadipani & John Hassard & Gazi Islam, 2018. "“I Shot the Sheriff”: Irony, Sarcasm and the Changing Nature of Workplace Resistance," Journal of Management Studies, Wiley Blackwell, vol. 55(8), pages 1452-1487, December.
    7. Costa, Federica & Lispi, Leonardo & Staudacher, Alberto Portioli & Rossini, Matteo & Kundu, Kaustav & Cifone, Fabiana Dafne, 2019. "How to foster Sustainable Continuous Improvement: A cause-effect relations map of Lean soft practices," Operations Research Perspectives, Elsevier, vol. 6(C).
    8. repec:eme:mrn000:01409170910922014 is not listed on IDEAS
    9. Gregor Bouville & David Alis, 2014. "The effects of lean organizational practices on employees' attitudes and workers' health: evidence from France," Post-Print halshs-01104687, HAL.
    10. Rahman, Shams-ur & Bullock, Philip, 2005. "Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation," Omega, Elsevier, vol. 33(1), pages 73-83, February.
    11. Bortolotti, Thomas & Boscari, Stefania & Danese, Pamela, 2015. "Successful lean implementation: Organizational culture and soft lean practices," International Journal of Production Economics, Elsevier, vol. 160(C), pages 182-201.
    12. Sven-Vegard Buer & Jan Ola Strandhagen & Felix T. S. Chan, 2018. "The link between Industry 4.0 and lean manufacturing: mapping current research and establishing a research agenda," International Journal of Production Research, Taylor & Francis Journals, vol. 56(8), pages 2924-2940, April.
    13. Kim, Jinyoung, 2022. "Teamwork in innovation under time pressure," Labour Economics, Elsevier, vol. 75(C).
    14. Rafael Alcadipani & John Hassard & Gazi Islam, 2018. "“ I Shot the Sheriff ”: Irony, Sarcasm and the Changing Nature of Workplace Resistance," Post-Print halshs-01959081, HAL.
    15. repec:dau:papers:123456789/14113 is not listed on IDEAS
    16. Zeng, Jing & Zhang, Wenqing & Matsui, Yoshiki & Zhao, Xiande, 2017. "The impact of organizational context on hard and soft quality management and innovation performance," International Journal of Production Economics, Elsevier, vol. 185(C), pages 240-251.
    17. Tricia Ong & Terri Trireksani & Hadrian Geri Djajadikerta, 2016. "Hard and soft sustainability disclosures: Australia’s resources industry," Accounting Research Journal, Emerald Group Publishing Limited, vol. 29(2), pages 198-217, July.
    18. Konecny, Philipp A. & Thun, Jörn-Henrik, 2011. "Do it separately or simultaneously--An empirical analysis of a conjoint implementation of TQM and TPM on plant performance," International Journal of Production Economics, Elsevier, vol. 133(2), pages 496-507, October.
    19. Agarwal, Renu & Green, Roy & Brown, Paul J. & Tan, Hao & Randhawa, Krithika, 2013. "Determinants of quality management practices: An empirical study of New Zealand manufacturing firms," International Journal of Production Economics, Elsevier, vol. 142(1), pages 130-145.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. April L. Wright & Gemma Irving & Asma Zafar & Trish Reay, 2023. "The Role of Space and Place in Organizational and Institutional Change: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 60(4), pages 991-1026, June.
    2. Robin Burrow & Rebecca Scott & David Courpasson, 2022. "Where ‘The Rules Don’t Apply’: Organizational Isolation and Misbehaviour in Elite Kitchens," Journal of Management Studies, Wiley Blackwell, vol. 59(5), pages 1103-1131, July.
    3. Cynthia Hardy & Vikram Bhakoo & Steve Maguire, 2020. "A New Methodology for Supply Chain Management: Discourse Analysis and its Potential for Theoretical Advancement," Journal of Supply Chain Management, Institute for Supply Management, vol. 56(2), pages 19-35, April.
    4. Younès El Manzani & Mohamed Larbi Sidmou & Jean-Jack Cegarra, 2018. "Does IS0 9001 quality management system support product innovation? An analysis from the sociotechnical systems theory," Post-Print hal-03080217, HAL.
    5. Escrig-Tena, Ana B. & Segarra-Ciprés, Mercedes & García-Juan, Beatriz & Beltrán-Martín, Inmaculada, 2018. "The impact of hard and soft quality management and proactive behaviour in determining innovation performance," International Journal of Production Economics, Elsevier, vol. 200(C), pages 1-14.
    6. Henrik Saabye & Thomas Borup Kristensen & Brian Vejrum Wæhrens, 2020. "Real-Time Data Utilization Barriers to Improving Production Performance: An In-depth Case Study Linking Lean Management and Industry 4.0 from a Learning Organization Perspective," Sustainability, MDPI, vol. 12(21), pages 1-21, October.
    7. Bortolotti, Thomas & Boscari, Stefania & Danese, Pamela, 2015. "Successful lean implementation: Organizational culture and soft lean practices," International Journal of Production Economics, Elsevier, vol. 160(C), pages 182-201.
    8. Fundin, Anders & Bergquist, Bjarne & Eriksson, Henrik & Gremyr, Ida, 2018. "Challenges and propositions for research in quality management," International Journal of Production Economics, Elsevier, vol. 199(C), pages 125-137.
    9. Jorge Iván Pérez-Rave & Rafael Fernández Guerrero & Andrés Salas Vallina & Favián González Echavarría, 2023. "A measurement model of dynamic capabilities of the continuous improvement project and its role in the renewal of the company’s products/services," Operations Management Research, Springer, vol. 16(1), pages 126-140, March.
    10. Muhammad Khuram Khalil & Umaporn Muneenam, 2021. "Total Quality Management Practices and Corporate Green Performance: Does Organizational Culture Matter?," Sustainability, MDPI, vol. 13(19), pages 1-27, October.
    11. Kashif Ali & Satirenjit Kaur Johl & Amgad Muneer & Ayed Alwadain & Rao Faizan Ali, 2022. "Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach," Sustainability, MDPI, vol. 14(19), pages 1-23, September.
    12. Ladinig, Thomas B. & Vastag, Gyula, 2021. "Mapping quality linkages based on tacit knowledge," International Journal of Production Economics, Elsevier, vol. 233(C).
    13. Andrea Signoretti & Silvia Sacchetti, 2020. "Lean HRM practices in work integration social enterprises: Moving towards social lean production. Evidence from Italian case studies," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 91(4), pages 545-563, December.
    14. Zengjian Huang & Amna Shahzadi & Yaser Daanial Khan, 2022. "Unfolding the Impact of Quality 4.0 Practices on Industry 4.0 and Circular Economy Practices: A Hybrid SEM-ANN Approach," Sustainability, MDPI, vol. 14(23), pages 1-20, November.
    15. Marcel F. Assen, 2018. "The moderating effect of management behavior for Lean and process improvement," Operations Management Research, Springer, vol. 11(1), pages 1-13, June.
    16. Sunder M, Vijaya & Prashar, Anupama, 2024. "The interplay of lean practices and digitalization on organizational learning systems and operational performance," International Journal of Production Economics, Elsevier, vol. 270(C).
    17. Ortega Jimenez, Cesar H. & Machuca, Jose A.D. & Garrido-Vega, Pedro & Filippini, Roberto, 2015. "The pursuit of responsiveness in production environments: From flexibility to reconfigurability," International Journal of Production Economics, Elsevier, vol. 163(C), pages 157-172.
    18. Valmohammadi, Changiz & Roshanzamir, Shervin, 2015. "The guidelines of improvement: Relations among organizational culture, TQM and performance," International Journal of Production Economics, Elsevier, vol. 164(C), pages 167-178.
    19. Tortorella, Guilherme Luz & Saurin, Tarcísio Abreu & Filho, Moacir Godinho & Samson, Daniel & Kumar, Maneesh, 2021. "Bundles of Lean Automation practices and principles and their impact on operational performance," International Journal of Production Economics, Elsevier, vol. 235(C).
    20. Alsawafi, Ahmed & Lemke, Fred & Yang, Ying, 2021. "The impacts of internal quality management relations on the triple bottom line: A dynamic capability perspective," International Journal of Production Economics, Elsevier, vol. 232(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:opmare:v:16:y:2023:i:2:d:10.1007_s12063-022-00318-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.