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The nature and prevalence of the use of performance measurement techniques by airlines

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  • Francis, Graham
  • Humphreys, Ian
  • Fry, Jackie

Abstract

This paper describes the nature and prevalence of the use of performance measurement techniques by airlines. The authors draw on evidence from an international survey of the largest 200 airlines in terms of total passengers carried per annum. The results provide empirical insight into the use of performance measurement, benchmarking activities and other performance management techniques. The survey revealed a very high utilization of benchmarking and quality management techniques by airlines, and evidence that certain measures are considered more useful than others by the airline managers.

Suggested Citation

  • Francis, Graham & Humphreys, Ian & Fry, Jackie, 2005. "The nature and prevalence of the use of performance measurement techniques by airlines," Journal of Air Transport Management, Elsevier, vol. 11(4), pages 207-217.
    • Handle: RePEc:eee:jaitra:v:11:y:2005:i:4:p:207-217
    DOI: 10.1016/j.jairtraman.2004.10.003
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    References listed on IDEAS

    as
    1. Feng, Cheng-Min & Wang, Rong-Tsu, 2000. "Performance evaluation for airlines including the consideration of financial ratios," Journal of Air Transport Management, Elsevier, vol. 6(3), pages 133-142.
    2. Kirkland, I. & Caves, R.E. & Hirst, M. & Pitfield, D.E., 2003. "The normalisation of aircraft overrun accident data," Journal of Air Transport Management, Elsevier, vol. 9(6), pages 333-341.
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    Cited by:

    1. Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.
    2. Niehaus, Thomas & Ruehle, Jens & Knigge, Alexander, 2009. "Relevance of route and network profitability analysis for the network management process of network carriers," Journal of Air Transport Management, Elsevier, vol. 15(4), pages 175-183.
    3. Kottas, Angelos T. & Madas, Michael A., 2018. "Comparative efficiency analysis of major international airlines using Data Envelopment Analysis: Exploring effects of alliance membership and other operational efficiency determinants," Journal of Air Transport Management, Elsevier, vol. 70(C), pages 1-17.
    4. Kasım KİRACI & Mehmet YAŞAR, 2020. "The Determinants of Airline Operational Performance: An Empirical Study on Major World Airlines," Sosyoekonomi Journal, Sosyoekonomi Society, issue 28(43).
    5. Pearson, James & O'Connell, John F. & Pitfield, David & Ryley, Tim, 2015. "The strategic capability of Asian network airlines to compete with low-cost carriers," Journal of Air Transport Management, Elsevier, vol. 47(C), pages 1-10.

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