IDEAS home Printed from https://ideas.repec.org/a/eee/jaitra/v8y2002i4p239-247.html
   My bibliography  Save this article

The benchmarking of airport performance

Author

Listed:
  • Francis, Graham
  • Humphreys, Ian
  • Fry, Jackie

Abstract

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

Suggested Citation

  • Francis, Graham & Humphreys, Ian & Fry, Jackie, 2002. "The benchmarking of airport performance," Journal of Air Transport Management, Elsevier, vol. 8(4), pages 239-247.
    • Handle: RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247
    DOI: 10.1016/S0969-6997(02)00003-0
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0969699702000030
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/S0969-6997(02)00003-0?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Francis, Graham & Hinton, Matthew & Holloway, Jacky & Humphreys, Ian, 1999. "Best practice benchmarking: a route to competitiveness?," Journal of Air Transport Management, Elsevier, vol. 5(2), pages 105-112.
    2. Gosling, Geoffrey D., 1999. "Aviation System Performance Measures," Institute of Transportation Studies, Research Reports, Working Papers, Proceedings qt2xw9204x, Institute of Transportation Studies, UC Berkeley.
    3. Graham Francis & Ian Humphreys, 2001. "Airport Regulation: Reflecting on the Lessons from BAA plc," Public Money & Management, Taylor & Francis Journals, vol. 21(1), pages 49-52, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tan, Kim Hua & Rae, Rosalind H., 2009. "Uncovering the links between regulation and performance measurement," International Journal of Production Economics, Elsevier, vol. 122(1), pages 449-457, November.
    2. Ian Humphreys & Stephen Ison & Graham Francis, 2007. "UK Airport Policy: Does the Government Have Any Influence?," Public Money & Management, Taylor & Francis Journals, vol. 27(5), pages 339-344, November.
    3. Francis, Graham & Fidato, Alessandro & Humphreys, Ian, 2003. "Airport–airline interaction: the impact of low-cost carriers on two European airports," Journal of Air Transport Management, Elsevier, vol. 9(4), pages 267-273.
    4. Sun, D. & Clinet, A. & Bayen, A.M., 2011. "A dual decomposition method for sector capacity constrained traffic flow optimization," Transportation Research Part B: Methodological, Elsevier, vol. 45(6), pages 880-902, July.
    5. Ison, Stephen & Francis, Graham & Humphreys, Ian & Page, Richard, 2011. "UK regional airport commercialisation and privatisation: 25years on," Journal of Transport Geography, Elsevier, vol. 19(6), pages 1341-1349.
    6. Burghouwt, Guillaume & Hakfoort, Jacco & Ritsema van Eck, Jan, 2003. "The spatial configuration of airline networks in Europe," Journal of Air Transport Management, Elsevier, vol. 9(5), pages 309-323.
    7. Ellefson, Paul V. & Moulton, Robert J. & Kilgore, Michael A., 2003. "Public agencies and bureaus responsible for forest management and protection: an assessment of the fragmented institutional landscape of state governments in the United States," Forest Policy and Economics, Elsevier, vol. 5(3), pages 207-223, September.
    8. Michael Brandau & Christoph Endenich & Andreas Hoffjan & Florian Müller, 2014. "Zum Einfluss der Entgeltregulierung auf die Unternehmenssteuerung–Eine empirische Analyse europäischer Großflughäfen," Schmalenbach Journal of Business Research, Springer, vol. 66(3), pages 242-268, May.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jaitra:v:8:y:2002:i:4:p:239-247. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.journals.elsevier.com/journal-of-air-transport-management/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.