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Performance measurement system design: Should process based approaches be adopted?

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  • Neely, Andy
  • Mills, John
  • Platts, Ken
  • Gregory, Mike
  • Richards, Huw

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  • Neely, Andy & Mills, John & Platts, Ken & Gregory, Mike & Richards, Huw, 1996. "Performance measurement system design: Should process based approaches be adopted?," International Journal of Production Economics, Elsevier, vol. 46(1), pages 423-431, December.
    • Handle: RePEc:eee:proeco:v:46-47:y:1996:i:1:p:423-431
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    References listed on IDEAS

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    1. Fortuin, Leonard, 1988. "Performance indicators -- Why, where and how?," European Journal of Operational Research, Elsevier, vol. 34(1), pages 1-9, February.
    2. Michael Goold & John J. Quinn, 1990. "The paradox of strategic controls," Strategic Management Journal, Wiley Blackwell, vol. 11(1), pages 43-57, January.
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    Cited by:

    1. Lamia Berrah & Vincent Cliville & Damien Trentesaux & Claude Chapel, 2021. "Industrial Performance: An Evolution Incorporating Ethics in the Context of Industry 4.0," Sustainability, MDPI, vol. 13(16), pages 1-21, August.
    2. Gutierrez, Debora M. & Scavarda, Luiz F. & Fiorencio, Luiza & Martins, Roberto A., 2015. "Evolution of the performance measurement system in the Logistics Department of a broadcasting company: An action research," International Journal of Production Economics, Elsevier, vol. 160(C), pages 1-12.
    3. Tan, Kim Hua & Rae, Rosalind H., 2009. "Uncovering the links between regulation and performance measurement," International Journal of Production Economics, Elsevier, vol. 122(1), pages 449-457, November.
    4. Schmidberger, Stephan & Bals, Lydia & Hartmann, Evi & Jahns, Christopher, 2009. "Ground handling services at European hub airports: Development of a performance measurement system for benchmarking," International Journal of Production Economics, Elsevier, vol. 117(1), pages 104-116, January.
    5. Garcia, Fernanda A. & Marchetta, Martin G. & Camargo, Mauricio & Morel, Laure & Forradellas, Raymundo Q., 2012. "A framework for measuring logistics performance in the wine industry," International Journal of Production Economics, Elsevier, vol. 135(1), pages 284-298.
    6. Andrea Guerrini & Giulia Romano & Simone Ferretti & Donatella Fibbi & Daniele Daddi, 2016. "A Performance Measurement Tool Leading Wastewater Treatment Plants toward Economic Efficiency and Sustainability," Sustainability, MDPI, vol. 8(12), pages 1-14, November.
    7. Braz, Renata Gomes Frutuoso & Scavarda, Luiz Felipe & Martins, Roberto Antonio, 2011. "Reviewing and improving performance measurement systems: An action research," International Journal of Production Economics, Elsevier, vol. 133(2), pages 751-760, October.
    8. Richard Torbett & Ammon J Salter & David M Gann & Mike Hobday, 2001. "Design Performance Measurement in the Construction Sector: A Pilot Study," SPRU Working Paper Series 66, SPRU - Science Policy Research Unit, University of Sussex Business School.
    9. Youchao Tan & Yang Zhang & Roohollah Khodaverdi, 2017. "Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry," Annals of Operations Research, Springer, vol. 248(1), pages 449-470, January.

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