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Elderly consumers and their food store experiences

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  • Meneely, Lisa
  • Strugnell, Chris
  • Burns, Amy

Abstract

The population of the world is ageing and the number of people aged 60+years in the United Kingdom (UK) and Ireland is increasing. Advancing age brings about changes in consumers needs, wants and ability. One need which is continuous, regardless of age is the need for food. For some consumers age-associated changes can limit their access to food, thus compromising their nutrition and health. As a consequence there is a real need to provide older consumers with a more supportive environment by providing adequate opportunities to access a range of affordable food products. Access to food involves a process which includes the provision of adequate retail facilities within easy access to home, the selection and opportunity to purchase products, having the financial means to cover all the costs incurred and be able to prepare and consume the food. It is when access is restricted or limited that food provision becomes an issue of consumer disadvantage and warrants investigation. This is not the case for all consumer segments of the population, but one group proven to be affected are older consumers. The aim of this research was to determine the behaviour and experience of older consumers in Northern Ireland (aged 60+) during the food procurement process and to make some recommendations to minimise older consumer detriment.

Suggested Citation

  • Meneely, Lisa & Strugnell, Chris & Burns, Amy, 2009. "Elderly consumers and their food store experiences," Journal of Retailing and Consumer Services, Elsevier, vol. 16(6), pages 458-465.
    • Handle: RePEc:eee:joreco:v:16:y:2009:i:6:p:458-465
    DOI: 10.1016/j.jretconser.2009.06.006
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    References listed on IDEAS

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    1. Patrice Cottet & Marie-Christine Lichtlé & V. Plichon, 2006. "The role of value in services: a study in a retail environment," Post-Print halshs-00109476, HAL.
    2. repec:bla:devpol:v:21:y:2003:i:5-6:p:569-580 is not listed on IDEAS
    3. Sinéad Furey & Christopher Strugnell & Ms. McIlveen, 2001. "An investigation of the potential existence of ``food deserts'' in rural and urban areas of Northern Ireland," Agriculture and Human Values, Springer;The Agriculture, Food, & Human Values Society (AFHVS), vol. 18(4), pages 447-457, December.
    4. Amanda Whelan & Neil Wrigley & Daniel Warm & Elizabeth Cannings, 2002. "Life in a 'Food Desert'," Urban Studies, Urban Studies Journal Limited, vol. 39(11), pages 2083-2100, October.
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    Cited by:

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    3. Teller, Christoph & Kotzab, Herbert & Grant, David B., 2012. "The relevance of shopper logistics for consumers of store-based retail formats," Journal of Retailing and Consumer Services, Elsevier, vol. 19(1), pages 59-66.
    4. Ivana Pavlić & Katija Vojvodić & Barbara Puh, 2020. "Consumer Segmentation in Food Retailing in Croatia: A Latent Class Analysis," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 32(SI), pages 9-29.
    5. Goldsmith, Ronald E. & Flynn, Leisa R. & Clark, Ronald A., 2011. "Materialism and brand engagement as shopping motivations," Journal of Retailing and Consumer Services, Elsevier, vol. 18(4), pages 278-284.
    6. Kuppelwieser, Volker G., 2016. "Towards the use of chronological age in research – A cautionary comment," Journal of Retailing and Consumer Services, Elsevier, vol. 33(C), pages 17-22.
    7. Omar, Maktoba & Tjandra, Nathalia C. & Ensor, John, 2014. "Retailing to the “grey pound†: Understanding the food shopping habits and preferences of consumers over 50 in Scotland," Journal of Retailing and Consumer Services, Elsevier, vol. 21(5), pages 753-763.
    8. Kohijoki, Anna-Maija, 2011. "The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly," Journal of Retailing and Consumer Services, Elsevier, vol. 18(4), pages 370-377.
    9. Kohijoki, Anna-Maija & Marjanen, Heli, 2013. "The effect of age on shopping orientation—choice orientation types of the ageing shoppers," Journal of Retailing and Consumer Services, Elsevier, vol. 20(2), pages 165-172.
    10. Wu, Ruijuan & Li, Peiyu, 2023. "Continuance intention to use self-delivery boxes: An empirical study in Tianjin, China," Journal of Retailing and Consumer Services, Elsevier, vol. 70(C).
    11. Angell, Robert J. & Megicks, Phil & Memery, Juliet & Heffernan, Troy W., 2014. "Older shopper types from store image factors," Journal of Retailing and Consumer Services, Elsevier, vol. 21(2), pages 192-202.
    12. Kvalsvik, Fifi, 2022. "Understanding the role of situational factors on online grocery shopping among older adults," Journal of Retailing and Consumer Services, Elsevier, vol. 68(C).

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