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A daily investigation of the role of manager empathy on employee well-being

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  • Scott, Brent A.
  • Colquitt, Jason A.
  • Paddock, E. Layne
  • Judge, Timothy A.

Abstract

In a daily diary study, the authors investigated the top-down influence of manager empathy on a process model of employee well-being. Sixty employees supervised by one of 13 managers completed a daily survey for 2 weeks, producing a total of 436 observations. Hierarchical linear modeling results revealed that, at the daily level, employees who reported somatic complaints made less progress on their goals and felt lower levels of positive affect and higher levels of negative affect. At the group level, cross-level main and interactive effects of manager empathy were observed, such that groups of employees with empathic managers experienced lower average levels of somatic complaints, and daily goal progress was more strongly related to positive affect for groups of employees with empathic managers. We discuss the implications of these results for the emerging literature on leaders as managers of group emotion.

Suggested Citation

  • Scott, Brent A. & Colquitt, Jason A. & Paddock, E. Layne & Judge, Timothy A., 2010. "A daily investigation of the role of manager empathy on employee well-being," Organizational Behavior and Human Decision Processes, Elsevier, vol. 113(2), pages 127-140, November.
    • Handle: RePEc:eee:jobhdp:v:113:y:2010:i:2:p:127-140
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    References listed on IDEAS

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    1. Louro, M.J.S. & Pieters, R. & Zeelenberg, M., 2007. "Dynamics of multiple goal pursuit," Other publications TiSEM fcfc1f8f-6eae-41bb-af23-0, Tilburg University, School of Economics and Management.
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    1. Małgorzata W Kożusznik & José M Peiró & Aida Soriano, 2019. "Daily eudaimonic well-being as a predictor of daily performance: A dynamic lens," PLOS ONE, Public Library of Science, vol. 14(4), pages 1-24, April.
    2. Yanhui Zhao & Yufei Zhang & Joyce (Feng) Wang & Wyatt A. Schrock & Roger J. Calantone, 2020. "Brand relevance and the effects of product proliferation across product categories," Journal of the Academy of Marketing Science, Springer, vol. 48(6), pages 1192-1210, November.
    3. Brosch, Eva & Binnewies, Carmen, 2018. "A Diary Study on Predictors of the Work-life Interface:The Role of Time Pressure, Psychological Climate and Positive Affective States," management revue - Socio-Economic Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 29(1), pages 55-78.
    4. José M. Peiró & Malgorzata W. Kozusznik & Isabel Rodríguez-Molina & Núria Tordera, 2019. "The Happy-Productive Worker Model and Beyond: Patterns of Wellbeing and Performance at Work," IJERPH, MDPI, vol. 16(3), pages 1-20, February.
    5. Rodell, Jessica B. & Colquitt, Jason A. & Baer, Michael D., 2017. "Is adhering to justice rules enough? The role of charismatic qualities in perceptions of supervisors’ overall fairness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 140(C), pages 14-28.
    6. Pavlos Vlachos & Nikolaos Panagopoulos & Adam Rapp, 2013. "Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership," Journal of Business Ethics, Springer, vol. 118(3), pages 577-588, December.
    7. Popli, Manish & Ahsan, Faisal M. & Mukherjee, Debmalya, 2022. "Upper echelons and firm internationalization: A critical review and future directions," Journal of Business Research, Elsevier, vol. 152(C), pages 505-521.
    8. Reeta Raina, 2022. "Moving Crisis to Opportunities: A Corporate Perspective on the Impact of Compassionate Empathic Behaviour on the Well-Being of Employees," International Journal of Global Business and Competitiveness, Springer, vol. 17(2), pages 239-255, December.

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