IDEAS home Printed from https://ideas.repec.org/a/eee/jcjust/v94y2024ics0047235224001181.html
   My bibliography  Save this article

Anger, fear, and frozenness: Exploring the emotive aspect of anti-police sentiment

Author

Listed:
  • Davenport-Klunder, Katelyn
  • Hine, Kelly
  • McKillop, Nadine

Abstract

Anti-police sentiment has emerged as a growing phenomenon in recent years, characterised by intense negative attitudes towards police. Despite increasing scholarly interest, the lack of a clear definition of anti-police sentiment hinders conceptualisation, measurement, and comparison of findings across jurisdictions. This study aims to provide conceptual clarity by employing sentiment analysis to systematically and objectively explore the emotions underlying anti-police sentiment. Analysis of the negative discourse across 1140 comments on Reddit about police, found that anti-police sentiment is associated with the emotions anger, fear, and frozenness, and potentially may trigger fight, flight, freeze responses in citizens encountering the police. Further, analysis of frequent terms highlights key social issues driving anti-police sentiment, such as police responses to domestic violence and police misconduct. The study contributes to the understanding of anti-police sentiment by identifying the underlying emotions and their potential behavioural outcomes, providing a foundation for future research and policy interventions.

Suggested Citation

  • Davenport-Klunder, Katelyn & Hine, Kelly & McKillop, Nadine, 2024. "Anger, fear, and frozenness: Exploring the emotive aspect of anti-police sentiment," Journal of Criminal Justice, Elsevier, vol. 94(C).
    • Handle: RePEc:eee:jcjust:v:94:y:2024:i:c:s0047235224001181
    DOI: 10.1016/j.jcrimjus.2024.102269
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0047235224001181
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.jcrimjus.2024.102269?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Bougie, J.R.G. & Pieters, R. & Zeelenberg, M., 2003. "Angry customers don't come back, they get back : The experience and behavioral implications of anger and dissatisfaction in services," Other publications TiSEM 1708fb71-fd68-41d9-b870-e, Tilburg University, School of Economics and Management.
    2. Jenny Fleming & Jennifer Brown, 2023. "From Easter Eggs to Anti-Police Sentiment: Maintaining a Balance in Policing during the Three Pandemic Lockdowns in England and Wales," Administrative Sciences, MDPI, vol. 13(1), pages 1-16, January.
    3. Brigitte Nerlich & Nelya Koteyko & Brian Brown, 2010. "Theory and language of climate change communication," Wiley Interdisciplinary Reviews: Climate Change, John Wiley & Sons, vol. 1(1), pages 97-110, January.
    4. Harleen Kaur & Shafqat Ul Ahsaan & Bhavya Alankar & Victor Chang, 2021. "A Proposed Sentiment Analysis Deep Learning Algorithm for Analyzing COVID-19 Tweets," Information Systems Frontiers, Springer, vol. 23(6), pages 1417-1429, December.
    5. Bolger, Michelle A. & Lytle, Daniel J. & Bolger, P. Colin, 2021. "What matters in citizen satisfaction with police: A meta-analysis," Journal of Criminal Justice, Elsevier, vol. 72(C).
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Garaus, Marion & Wagner, Udo, 2016. "Retail shopper confusion: Conceptualization, scale development, and consequences," Journal of Business Research, Elsevier, vol. 69(9), pages 3459-3467.
    2. Kalamas, Maria & Laroche, Michel & Makdessian, Lucy, 2008. "Reaching the boiling point: Consumers' negative affective reactions to firm-attributed service failures," Journal of Business Research, Elsevier, vol. 61(8), pages 813-824, August.
    3. Heyes, Anthony & Kapur, Sandeep, 2012. "Angry customers, e-word-of-mouth and incentives for quality provision," Journal of Economic Behavior & Organization, Elsevier, vol. 84(3), pages 813-828.
    4. Guler, Ahmet & Onat, Ismail, 2024. "Reform, defund or do not touch? Exploring factors affecting the demand for organizational change in law enforcement," Journal of Criminal Justice, Elsevier, vol. 93(C).
    5. Raju, Sekar & Rajagopal, Priyali & Murdock, Mitchel R., 2021. "The moderating effects of prior trust on consumer responses to firm failures," Journal of Business Research, Elsevier, vol. 122(C), pages 24-37.
    6. Huang, Wen-Hsien & Shen, George C. & Liang, Che-Ling, 2019. "The effect of threshold free shipping policies on online shoppers' willingness to pay for shipping," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 105-112.
    7. Nur’Hidayah Che Ahmat Author_Email: nurhidayahcheahmat@gmail.com & Salleh Mohd Radzi & Mohd Salehuddin Mohd Zahari & Rosmaliza Muhammad, 2011. "The Effect Of Factors Influencing The Perception Of Price Fairness Towards Customer Response Behaviors," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-169, Conference Master Resources.
    8. Fennell, Patrick B. & Coleman, Joshua T. & Kuo, Andrew, 2020. "The moderating role of donation quantifiers on price fairness judgments," Journal of Business Research, Elsevier, vol. 110(C), pages 464-473.
    9. McColl-Kennedy, Janet R. & Patterson, Paul G. & Smith, Amy K. & Brady, Michael K., 2009. "Customer Rage Episodes: Emotions, Expressions and Behaviors," Journal of Retailing, Elsevier, vol. 85(2), pages 222-237.
    10. Chen, Ke & Chen, Jianxun & Zhan, Wu & Sharma, Piyush, 2020. "When in Rome! Complaint contagion effect in multi-actor service ecosystems," Journal of Business Research, Elsevier, vol. 121(C), pages 628-641.
    11. Banik, Shanta & Gao, Yongqiang & Rabbanee, Fazlul K., 2019. "Status demotion in hierarchical loyalty programs and its effects on switching: Identifying mediators and moderators in the Chinese context," Journal of Business Research, Elsevier, vol. 96(C), pages 125-134.
    12. Xia, Lan & Roggeveen, Anne L., 2020. "When it’s too good to be true: Consumers’ reactions and firms’ responses to unintended price mistakes," Journal of Business Research, Elsevier, vol. 114(C), pages 16-29.
    13. Chen, Nuoya & Mohanty, Smaraki & Jiao, Jinfeng & Fan, Xiucheng, 2021. "To err is human: Tolerate humans instead of machines in service failure," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    14. McColl-Kennedy, Janet R. & Sparks, Beverley A. & Nguyen, Doan T., 2011. "Customer's angry voice: Targeting employees or the organization?," Journal of Business Research, Elsevier, vol. 64(7), pages 707-713, July.
    15. Jennifer P. Carman & Marina Psaros & Seth A. Rosenthal & Jennifer Marlon & Marija Verner & Sanguk Lee & Danning Lu & Matthew H. Goldberg & Matthew Ballew & Anthony Leiserowitz, 2024. "Geeks versus climate change: understanding American video gamers’ engagement with global warming," Climatic Change, Springer, vol. 177(6), pages 1-20, June.
    16. Dustin Smith & Eric Rhiney, 2020. "CSR commitments, perceptions of hypocrisy, and recovery," International Journal of Corporate Social Responsibility, Springer, vol. 5(1), pages 1-12, December.
    17. Poels, Karolien & Dewitte, Siegfried, 2008. "Hope and self-regulatory goals applied to an advertising context: Promoting prevention stimulates goal-directed behavior," Journal of Business Research, Elsevier, vol. 61(10), pages 1030-1040, October.
    18. Hayiel Hino & Israel D. Nebenzahl, 2021. "Applying information integration theory to the study of boycott–spillover to linked regions," Quality & Quantity: International Journal of Methodology, Springer, vol. 55(5), pages 1889-1915, October.
    19. Calabuig Moreno, Ferran & Prado-Gascó, Vicente & Crespo Hervás, Josep & Núñez-Pomar, Juan & Añó Sanz, Vicente, 2016. "Predicting future intentions of basketball spectators using SEM and fsQCA," Journal of Business Research, Elsevier, vol. 69(4), pages 1396-1400.
    20. Sarah Cardey & Pamela Joyce Moraleda Eleazar & Juliet Ainomugisha & Macneil Kalowekamo & Yurii Vlasenko, 2024. "Communication for Development: Conceptualising Changes in Communication and Inclusive Rural Transformation in the Context of Environmental Change," Social Sciences, MDPI, vol. 13(6), pages 1-28, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:jcjust:v:94:y:2024:i:c:s0047235224001181. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/jcrimjus .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.