When in Rome! Complaint contagion effect in multi-actor service ecosystems
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DOI: 10.1016/j.jbusres.2020.01.051
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Cited by:
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- Cavusgil, Erin & Yayla, Serdar & Cem Kutlubay, Omer & Yeniyurt, Sengun, 2022. "The impact of demographic similarity on customers in a service setting," Journal of Business Research, Elsevier, vol. 139(C), pages 145-160.
- Vecchi, Alessandra & Brennan, Louis, 2022. "Two tales of internationalization – Chinese internet firms' expansion into the European market," Journal of Business Research, Elsevier, vol. 152(C), pages 106-127.
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Keywords
Complaint contagion; Complaint intention; Interpersonal influence; Multi-actor service ecosystem;All these keywords.
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