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Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis

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  • Harris, Eric G.
  • Artis, Andrew B.
  • Walters, Jack H.
  • Licata, Jane W.

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  • Harris, Eric G. & Artis, Andrew B. & Walters, Jack H. & Licata, Jane W., 2006. "Role stressors, service worker job resourcefulness, and job outcomes: An empirical analysis," Journal of Business Research, Elsevier, vol. 59(4), pages 407-415, April.
    • Handle: RePEc:eee:jbrese:v:59:y:2006:i:4:p:407-415
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    References listed on IDEAS

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    1. Brashear, Thomas G. & Lepkowska-White, Elzbieta & Chelariu, Cristian, 2003. "An empirical test of antecedents and consequences of salesperson job satisfaction among Polish retail salespeople," Journal of Business Research, Elsevier, vol. 56(12), pages 971-978, December.
    2. Tuten, Tracy L. & Neidermeyer, Presha E., 2004. "Performance, satisfaction and turnover in call centers: The effects of stress and optimism," Journal of Business Research, Elsevier, vol. 57(1), pages 26-34, January.
    3. Jackson, Susan E. & Schuler, Randall S., 1985. "A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings," Organizational Behavior and Human Decision Processes, Elsevier, vol. 36(1), pages 16-78, August.
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    Cited by:

    1. Edmondson, Diane R. & Boyer, Stefanie L., 2013. "The Moderating Effect of the Boundary Spanning Role on Perceived Supervisory Support: A Meta-Analytic Review," Journal of Business Research, Elsevier, vol. 66(11), pages 2186-2192.
    2. Evgeni Stanimirov & Vladimir Jechev, 2013. "Consumer Orientation as a Factor for Satisfying the Clients," Economic Studies journal, Bulgarian Academy of Sciences - Economic Research Institute, issue 3, pages 56-89.
    3. Afsheen Fatima & Sarah Salah Uddin & Saba Mehmood & Ashfeen Bibi, 2018. "Job Resourcefulness, Customer Orientation and Employees Outcomes: A Study of Hotel Employees in Pakistan," Information Management and Business Review, AMH International, vol. 9(6), pages 6-17.
    4. Montani, Francesco & Courcy, François & Vandenberghe, Christian, 2017. "Innovating under stress: The role of commitment and leader-member exchange," Journal of Business Research, Elsevier, vol. 77(C), pages 1-13.
    5. JiaLiang Pan & Chui-Yu Chiu & Kun-Shan Wu, 2021. "Leader-member exchange fosters nurses’ job and life satisfaction: The mediating effect of job crafting," PLOS ONE, Public Library of Science, vol. 16(4), pages 1-14, April.
    6. Filipe Coelho & Carlos Sousa, 2011. "From Goal Orientations to Employee Creativity and Performance: Evidence from Frontline Service Employees," GEMF Working Papers 2011-08, GEMF, Faculty of Economics, University of Coimbra.
    7. Jiangang Wang & Fanghong Liu, 2023. "Will more skills become a burden? The effect of positional ambiguity on player and team performance," Annals of Operations Research, Springer, vol. 325(1), pages 467-493, June.
    8. Zhou, Qin & Martinez, Luis F. & Ferreira, Aristides I. & Rodrigues, Piedade, 2016. "Supervisor support, role ambiguity and productivity associated with presenteeism: A longitudinal study," Journal of Business Research, Elsevier, vol. 69(9), pages 3380-3387.
    9. Coelho, Filipe & Augusto, Mário & Lages, Luis Filipe, 2011. "Contextual Factors and the Creativity of Frontline Employees: The Mediating Effects of Role Stress and Intrinsic Motivation," Journal of Retailing, Elsevier, vol. 87(1), pages 31-45.
    10. Nadeem Akhtar, 2024. "Elevating Industry IQ: The Dance of Empowerment, Resourcefulness, and Innovation in Petrochemical Realms," International Review of Management and Marketing, Econjournals, vol. 14(3), pages 56-64, May.
    11. Taegoo Kim & Soyon Paek & Chang Choi & Gyehee Lee, 2012. "Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance: customer orientation as a moderator," Service Business, Springer;Pan-Pacific Business Association, vol. 6(4), pages 503-526, December.

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