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Building trust: Reflections of adults working with high-school-age youth in project-based programs

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  • Griffith, Aisha N.
  • Johnson, Haley E.

Abstract

A program leader's ability to build trust with youth is critical in effective project-based programs that serve as interventions to support skill development. However, there is little empirical research on the trust-building process from the perspective of leaders. The current study explores trust-building through semi-structured interviews with twenty-five leaders from thirteen project-based programs serving high-school-age youth. Constant comparative analytic strategies identified four primary approaches to building trust: (1) respecting youth; (2) building rapport with youth; (3) being consistent; and (4) occupying a nuanced adult role in youth's lives. Despite facing some challenges to building trust, leaders believed they had successfully built trust when youth engaged in specific behaviors. These behavioral indicators of trust were: (a) youth asking more from leaders on their work or challenges in their personal life; (b) youth sharing more with leaders on their opinions, thoughts, or feelings; and (c) youth communicating they were willing to support the program's mission by going above and beyond program expectations. We conclude by discussing the theoretical implications of the findings and the practical implications as they relate to the youth development field.

Suggested Citation

  • Griffith, Aisha N. & Johnson, Haley E., 2019. "Building trust: Reflections of adults working with high-school-age youth in project-based programs," Children and Youth Services Review, Elsevier, vol. 96(C), pages 439-450.
    • Handle: RePEc:eee:cysrev:v:96:y:2019:i:c:p:439-450
    DOI: 10.1016/j.childyouth.2018.11.056
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    References listed on IDEAS

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    1. Donlan, Alice E. & McDermott, Elana R. & Zaff, Jonathan F., 2017. "Building relationships between mentors and youth: Development of the TRICS model," Children and Youth Services Review, Elsevier, vol. 79(C), pages 385-398.
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    3. Akiva, Thomas & Petrokubi, Julie, 2016. "Growing with youth: A lifewide and lifelong perspective on youth-adult partnership in youth programs," Children and Youth Services Review, Elsevier, vol. 69(C), pages 248-258.
    4. Frederique Six & Bart Nooteboom & Adriaan Hoogendoorn, 2010. "Actions that Build Interpersonal Trust: A Relational Signalling Perspective," Review of Social Economy, Taylor & Francis Journals, vol. 68(3), pages 285-315.
    5. Megan Tschannen-Moran & Christopher R. Gareis, 2015. "Principals, Trust, and Cultivating Vibrant Schools," Societies, MDPI, vol. 5(2), pages 1-21, March.
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    Cited by:

    1. Valenti, Michael & Celedonia, Karen L. & Wall-Parker, April & Strickler, Amy, 2020. "Trust is essential: Identifying trust building techniques from youth providers across the service array," Children and Youth Services Review, Elsevier, vol. 117(C).
    2. Deutsch, Nancy L. & Mauer, Victoria A. & Johnson, Haley E. & Grabowska, Anita A. & Arbeit, Miriam R., 2020. "“[My counselor] knows stuff about me, but [my natural mentor] actually knows me”: Distinguishing characteristics of youth’s natural mentoring relationships," Children and Youth Services Review, Elsevier, vol. 111(C).

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