IDEAS home Printed from https://ideas.repec.org/a/eee/cysrev/v117y2020ics0190740920306320.html
   My bibliography  Save this article

Trust is essential: Identifying trust building techniques from youth providers across the service array

Author

Listed:
  • Valenti, Michael
  • Celedonia, Karen L.
  • Wall-Parker, April
  • Strickler, Amy

Abstract

Past research has identified that a sense of mutual trust between providers and youths may be the most significant component of a strong working relationship. Service providers who successfully develop trust with youths they serve may achieve more desirable outcomes than providers who are unable to create a trusting relationship. This study used Group Concept Mapping to solicit the techniques and skills real providers use to build trust with youth across a diverse service array. Providers then rated each technique on importance for building trust, as well as their direct experience with the technique in practice. Results identified five overarching categories of trust building mechanisms service providers use across the child welfare spectrum. These findings can help provider organizations to focus training and supervisory efforts to help staff to build and maintain trusting relationships with youth.

Suggested Citation

  • Valenti, Michael & Celedonia, Karen L. & Wall-Parker, April & Strickler, Amy, 2020. "Trust is essential: Identifying trust building techniques from youth providers across the service array," Children and Youth Services Review, Elsevier, vol. 117(C).
    • Handle: RePEc:eee:cysrev:v:117:y:2020:i:c:s0190740920306320
    DOI: 10.1016/j.childyouth.2020.105295
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0190740920306320
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.childyouth.2020.105295?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Donlan, Alice E. & McDermott, Elana R. & Zaff, Jonathan F., 2017. "Building relationships between mentors and youth: Development of the TRICS model," Children and Youth Services Review, Elsevier, vol. 79(C), pages 385-398.
    2. Griffith, Aisha N. & Johnson, Haley E., 2019. "Building trust: Reflections of adults working with high-school-age youth in project-based programs," Children and Youth Services Review, Elsevier, vol. 96(C), pages 439-450.
    3. Rosas, Scott R. & Kane, Mary, 2012. "Quality and rigor of the concept mapping methodology: A pooled study analysis," Evaluation and Program Planning, Elsevier, vol. 35(2), pages 236-245.
    4. Cattell, Vicky, 2001. "Poor people, poor places, and poor health: the mediating role of social networks and social capital," Social Science & Medicine, Elsevier, vol. 52(10), pages 1501-1516, May.
    5. Gilson, Lucy, 2003. "Trust and the development of health care as a social institution," Social Science & Medicine, Elsevier, vol. 56(7), pages 1453-1468, April.
    6. Miller, J. Jay & Duron, Jacquelynn F. & Donohue-Dioh, Jessica & Geiger, Jennifer M., 2018. "Conceptualizing effective legal representation for Foster youth: A group concept mapping study," Children and Youth Services Review, Elsevier, vol. 91(C), pages 271-278.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kotsev Emil, 2022. "Knowing When and How to Trust Superiors’ Decisions: Toward a Conceptual Model of Subordinate Managers’ Behavior," Organizacija, Sciendo, vol. 55(1), pages 50-63, February.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Deutsch, Nancy L. & Mauer, Victoria A. & Johnson, Haley E. & Grabowska, Anita A. & Arbeit, Miriam R., 2020. "“[My counselor] knows stuff about me, but [my natural mentor] actually knows me”: Distinguishing characteristics of youth’s natural mentoring relationships," Children and Youth Services Review, Elsevier, vol. 111(C).
    2. Mohseni, Mohabbat & Lindstrom, Martin, 2007. "Social capital, trust in the health-care system and self-rated health: The role of access to health care in a population-based study," Social Science & Medicine, Elsevier, vol. 64(7), pages 1373-1383, April.
    3. repec:sae:envval:v:22:y:2013:i:3:p:401-413 is not listed on IDEAS
    4. Laura Borge & Stefanie Bröring, 2020. "What affects technology transfer in emerging knowledge areas? A multi-stakeholder concept mapping study in the bioeconomy," The Journal of Technology Transfer, Springer, vol. 45(2), pages 430-460, April.
    5. Hanibuchi, Tomoya & Murata, Yohei & Ichida, Yukinobu & Hirai, Hiroshi & Kawachi, Ichiro & Kondo, Katsunori, 2012. "Place-specific constructs of social capital and their possible associations to health: A Japanese case study," Social Science & Medicine, Elsevier, vol. 75(1), pages 225-232.
    6. Fischer, Justina A.V., 2012. "Globalization and social networks," MPRA Paper 40404, University Library of Munich, Germany.
    7. McNeill, Lorna Haughton & Kreuter, Matthew W. & Subramanian, S.V., 2006. "Social Environment and Physical activity: A review of concepts and evidence," Social Science & Medicine, Elsevier, vol. 63(4), pages 1011-1022, August.
    8. Hale, James & Knapp, Corrine & Bardwell, Lisa & Buchenau, Michael & Marshall, Julie & Sancar, Fahriye & Litt, Jill S., 2011. "Connecting food environments and health through the relational nature of aesthetics: Gaining insight through the community gardening experience," Social Science & Medicine, Elsevier, vol. 72(11), pages 1853-1863, June.
    9. Schneider, Pia, 2005. "Trust in micro-health insurance: an exploratory study in Rwanda," Social Science & Medicine, Elsevier, vol. 61(7), pages 1430-1438, October.
    10. Damiano Fiorillo & Nunzia Nappo, 2014. "Job satisfaction in Italy: individual characteristics and social relations," International Journal of Social Economics, Emerald Group Publishing Limited, vol. 41(8), pages 683-704, August.
    11. Adena, Maja & Myck, Michal, 2013. "Poverty and Transitions in Health," IZA Discussion Papers 7532, Institute of Labor Economics (IZA).
    12. Brownlie, Julie & Howson, Alexandra, 2006. "'Between the demands of truth and government': Health practitioners, trust and immunisation work," Social Science & Medicine, Elsevier, vol. 62(2), pages 433-443, January.
    13. Amal Chakraborty & Natasha J. Howard & Mark Daniel & Alwin Chong & Nicola Slavin & Alex Brown & Margaret Cargo, 2021. "Prioritizing Built Environmental Factors to Tackle Chronic and Infectious Diseases in Remote Northern Territory (NT) Communities of Australia: A Concept Mapping Study," IJERPH, MDPI, vol. 18(10), pages 1-17, May.
    14. Coast, Joanna, 2018. "A history that goes hand in hand: Reflections on the development of health economics and the role played by Social Science & Medicine, 1967–2017," Social Science & Medicine, Elsevier, vol. 196(C), pages 227-232.
    15. Darío Díaz & Amalio Blanco & Miriam Bajo & Maria Stavraki, 2015. "Fatalism and Well-Being Across Hispanic Cultures: The Social Fatalism Scales (SFS)," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 124(3), pages 929-945, December.
    16. Pronyk, Paul M. & Harpham, Trudy & Morison, Linda A. & Hargreaves, James R. & Kim, Julia C. & Phetla, Godfrey & Watts, Charlotte H. & Porter, John D., 2008. "Is social capital associated with HIV risk in rural South Africa?," Social Science & Medicine, Elsevier, vol. 66(9), pages 1999-2010, May.
    17. Davidson, Rosemary & Kitzinger, Jenny & Hunt, Kate, 2006. "The wealthy get healthy, the poor get poorly? Lay perceptions of health inequalities," Social Science & Medicine, Elsevier, vol. 62(9), pages 2171-2182, May.
    18. Smirnova, Michelle & Owens, Jennifer Gatewood, 2017. "Medicalized addiction, self-medication, or nonmedical prescription drug use? How trust figures into incarcerated women's conceptualization of illicit prescription drug use," Social Science & Medicine, Elsevier, vol. 183(C), pages 106-115.
    19. Chun, JongSerl & Kim, Jinyung & Lee, Serim, 2023. "Development of a cyberbullying victimization scale for adolescents in South Korea," Children and Youth Services Review, Elsevier, vol. 144(C).
    20. Costa-Font, Joan & Vilaplana-Prieto, Cristina, 2023. "Health System Trust and Compliance with COVID-19 Restrictions," IZA Discussion Papers 15961, Institute of Labor Economics (IZA).
    21. Stasiulis, Elaine & Gibson, Barbara E. & Webster, Fiona & Boydell, Katherine M., 2020. "Resisting governance and the production of trust in early psychosis intervention," Social Science & Medicine, Elsevier, vol. 253(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:cysrev:v:117:y:2020:i:c:s0190740920306320. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/childyouth .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.