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Organizational responsiveness to children and families: Findings from a national survey of nonprofit child welfare agencies

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  • McBeath, Bowen
  • Jolles, Mónica Pérez
  • Chuang, Emmeline
  • Bunger, Alicia C.
  • Collins-Camargo, Crystal

Abstract

Although child welfare practice at the frontline, organizational, and systemic levels is predicated on responsiveness to children and families, research has not determined why some child welfare agencies are more responsive to consumers than others. This study examines the influence of children and families on agency operations (“consumer-centricity”) among a national sample of nonprofit child welfare agencies. In testing for external and internal determinants of consumer-centricity, we find that agencies reported a high level of consumer-centricity overall. Multivariate analyses indicate that interorganizational competition was the principal predictor of consumer-centricity; in contrast, internal agency attributes such as administrative infrastructural supports and accreditation status, service technology, agency leadership, and structural characteristics were not associated with consumer-centricity. We propose three areas for continuing child welfare research on consumer-centricity and identify direct and indirect strategies that child welfare policymakers and practitioners may use to promote consumer-centricity among nonprofit child welfare agencies.

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  • McBeath, Bowen & Jolles, Mónica Pérez & Chuang, Emmeline & Bunger, Alicia C. & Collins-Camargo, Crystal, 2014. "Organizational responsiveness to children and families: Findings from a national survey of nonprofit child welfare agencies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 123-132.
    • Handle: RePEc:eee:cysrev:v:38:y:2014:i:c:p:123-132
    DOI: 10.1016/j.childyouth.2014.01.018
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    References listed on IDEAS

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    1. Rebecca Joyce Kissane, 2010. "The client perspective on nonprofit social service organizations," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 29(3), pages 632-637.
    2. Chuang, Emmeline & Collins-Camargo, Crystal & McBeath, Bowen & Wells, Rebecca & Bunger, Alicia, 2014. "An empirical typology of private child and family serving agencies," Children and Youth Services Review, Elsevier, vol. 38(C), pages 101-112.
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    6. Bryan, Valerie & Collins-Camargo, Crystal & Jones, Blake, 2011. "Reflections on citizen-state child welfare partnerships: Listening to citizen review panel volunteers and agency liaisons," Children and Youth Services Review, Elsevier, vol. 33(5), pages 612-621, May.
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    9. Bryan, Valerie & Jones, Blake & Allen, Erin & Collins-Camargo, Crystal, 2007. "Civic engagement or token participation? Perceived impact of the citizen review panel initiative," Children and Youth Services Review, Elsevier, vol. 29(10), pages 1286-1300, October.
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    Cited by:

    1. Collins-Camargo, Crystal & Hollie, Mary & McBeath, Bowen, 2014. "Private child and family serving agencies: Implications of national survey results for policy and managerial practice," Children and Youth Services Review, Elsevier, vol. 38(C), pages 142-149.
    2. Huggins-Hoyt, Kimberly Y. & Briggs, Harold E. & Mowbray, Orion & Allen, Junior Lloyd, 2019. "Privatization, racial disproportionality and disparity in child welfare: Outcomes for foster children of color," Children and Youth Services Review, Elsevier, vol. 99(C), pages 125-131.
    3. Murphy Haley & Robichau Robbie Waters, 2016. "Governmental Influences on Organizational Capacity: The Case of Child Welfare Nonprofits," Nonprofit Policy Forum, De Gruyter, vol. 7(3), pages 339-367, September.

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