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The perceived effects of volunteer use by public child welfare agencies

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  • Kobulsky, Julia M.
  • Cage, Jamie
  • Celeste, Gabriella

Abstract

Public Child Welfare Agencies (PCWAs) may use volunteers in a number of capacities to support improved youth outcomes while addressing resource shortages and promoting positive community relationships. However, no prior research has examined volunteer use in various capacities by PCWAs and the potential outcomes of this use. This qualitative study explores how PCWAs in one state utilize volunteers and the perceived effects of this volunteer use. Qualitative telephone interviews were conducted with representatives from PCWAs in twelve metropolitan counties. Using grounded theory analysis, interview data were thematically coded and organized into a conceptual model depicting the potential effects of volunteer use on agency and child outcomes. Most (n = 9) agencies used volunteers, but only four used volunteers in roles where they had direct contact with youth (e.g., as mentors). Respondents described volunteer programs as promoting outcomes in three major areas: community engagement, agency access to supports and resources, and positive youth development. Moreover, respondents described potential connections among these outcome areas, with community engagement leading to more supports and resources, which in turn, promoted positive youth development. Findings suggest that the use of volunteers may help PCWAs to achieve their goals of advancing child permanency, safety, and well-being.

Suggested Citation

  • Kobulsky, Julia M. & Cage, Jamie & Celeste, Gabriella, 2018. "The perceived effects of volunteer use by public child welfare agencies," Children and Youth Services Review, Elsevier, vol. 89(C), pages 27-33.
    • Handle: RePEc:eee:cysrev:v:89:y:2018:i:c:p:27-33
    DOI: 10.1016/j.childyouth.2018.04.015
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    References listed on IDEAS

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    1. Bryan, Valerie & Collins-Camargo, Crystal & Jones, Blake, 2011. "Reflections on citizen-state child welfare partnerships: Listening to citizen review panel volunteers and agency liaisons," Children and Youth Services Review, Elsevier, vol. 33(5), pages 612-621, May.
    2. Jones, Blake L., 2004. "Effectiveness of citizen review panels," Children and Youth Services Review, Elsevier, vol. 26(12), pages 1117-1127, December.
    3. Bryan, Valerie & Jones, Blake & Allen, Erin & Collins-Camargo, Crystal, 2007. "Civic engagement or token participation? Perceived impact of the citizen review panel initiative," Children and Youth Services Review, Elsevier, vol. 29(10), pages 1286-1300, October.
    4. Simmons-Horton, Sherri Y., 2017. "Providing age-appropriate activities for youth in foster care: Policy implementation process in three states," Children and Youth Services Review, Elsevier, vol. 82(C), pages 383-391.
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    1. Cesar, Gabriel T & Decker, Scott H., 2020. "“CPS Sucks, but… I think I’m better off in the system:” Family, social support, & arts-based mentorship in child protective services," Children and Youth Services Review, Elsevier, vol. 118(C).

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