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Reducing turnover is not enough: The need for proficient organizational cultures to support positive youth outcomes in child welfare

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  • Williams, Nathaniel J.
  • Glisson, Charles

Abstract

High caseworker turnover has been identified as a factor in the poor outcomes of child welfare services. However, almost no empirical research has examined the relationship between caseworker turnover and youth outcomes in child welfare systems and there is an important knowledge gap regarding whether, and how, caseworker turnover relates to outcomes for youth. We hypothesized that the effects of caseworker turnover are moderated by organizational culture such that reduced caseworker turnover is only associated with improved youth outcomes in organizations with proficient cultures.

Suggested Citation

  • Williams, Nathaniel J. & Glisson, Charles, 2013. "Reducing turnover is not enough: The need for proficient organizational cultures to support positive youth outcomes in child welfare," Children and Youth Services Review, Elsevier, vol. 35(11), pages 1871-1877.
    • Handle: RePEc:eee:cysrev:v:35:y:2013:i:11:p:1871-1877
    DOI: 10.1016/j.childyouth.2013.09.002
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    References listed on IDEAS

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    1. Strolin-Goltzman, Jessica, 2010. "Improving turnover in public child welfare: Outcomes from an organizational intervention," Children and Youth Services Review, Elsevier, vol. 32(10), pages 1388-1395, October.
    2. Strand, Virginia C. & Spath, Robin & Bosco-Ruggiero, Stephanie, 2010. "So you have a stable child welfare workforce -- What's next?," Children and Youth Services Review, Elsevier, vol. 32(3), pages 338-345, March.
    3. DePanfilis, Diane & Zlotnik, Joan Levy, 2008. "Retention of front-line staff in child welfare: A systematic review of research," Children and Youth Services Review, Elsevier, vol. 30(9), pages 995-1008, September.
    4. Ryan, Joseph P. & Garnier, Philip & Zyphur, Michael & Zhai, Fuhua, 2006. "Investigating the effects of caseworker characteristics in child welfare," Children and Youth Services Review, Elsevier, vol. 28(9), pages 993-1006, September.
    5. Willem Verbeke & Marco Volgering & Marco Hessels, 1998. "Exploring the Conceptual Expansion within the Field of Organizational Behaviour: Organizational Climate and Organizational Culture," Journal of Management Studies, Wiley Blackwell, vol. 35(3), pages 303-329, May.
    6. Burns, Kenneth & Christie, Alastair, 2013. "Employment mobility or turnover? An analysis of child welfare and protection employee retention," Children and Youth Services Review, Elsevier, vol. 35(2), pages 340-346.
    7. Westbrook, Tonya M. & Ellett, Alberta J. & Asberg, Kia, 2012. "Predicting public child welfare employees' intentions to remain employed with the child welfare organizational culture inventory," Children and Youth Services Review, Elsevier, vol. 34(7), pages 1214-1221.
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    Cited by:

    1. Potter, Cathryn C. & Leake, Robin & Longworth-Reed, Laricia & Altschul, Inna & Rienks, Shauna, 2016. "Measuring organizational health in child welfare agencies," Children and Youth Services Review, Elsevier, vol. 61(C), pages 31-39.
    2. Fluke, John D. & Corwin, Tyler W. & Hollinshead, Dana M. & Maher, Erin J., 2016. "Family preservation or child safety? Associations between child welfare workers' experience, position, and perspectives," Children and Youth Services Review, Elsevier, vol. 69(C), pages 210-218.
    3. King, Erin A., 2021. "Child welfare workers’ experiences of client-perpetrated violence: Implications for worker mental health," Children and Youth Services Review, Elsevier, vol. 120(C).
    4. Orsi-Hunt, Rebecca & Harrison, Courtney L. & Rockwell, Kayla E. & Barbee, Anita P., 2023. "Addressing secondary traumatic stress, burnout, resilience and turnover in the child welfare workforce: Results from a 6-month, cluster-randomized control trial of Resilience Alliance," Children and Youth Services Review, Elsevier, vol. 151(C).
    5. Affrunti, Nicholas W. & Mehta, Tara & Rusch, Dana & Frazier, Stacy, 2018. "Job demands, resources, and stress among staff in after school programs: Neighborhood characteristics influence associations in the job demands-resources model," Children and Youth Services Review, Elsevier, vol. 88(C), pages 366-374.
    6. Nathaniel J Williams & Rinad S Beidas, 2018. "Navigating the storm: How proficient organizational culture promotes clinician retention in the shift to evidence-based practice," PLOS ONE, Public Library of Science, vol. 13(12), pages 1-20, December.
    7. Kothari, Brianne H. & Chandler, Kelly D. & Waugh, Andrew & McElvaine, Kara K. & Jaramillo, Jamie & Lipscomb, Shannon, 2021. "Retention of child welfare caseworkers: The role of case severity and workplace resources," Children and Youth Services Review, Elsevier, vol. 126(C).
    8. McLaughlin, Anne Marie & Gray, Erin & Wilson, Maureen, 2015. "Child welfare workers and social justice: Mending the disconnect," Children and Youth Services Review, Elsevier, vol. 59(C), pages 177-183.
    9. Edwards, Frank & Wildeman, Christopher, 2018. "Characteristics of the front-line child welfare workforce," Children and Youth Services Review, Elsevier, vol. 89(C), pages 13-26.

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