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Perceived usability evaluation of Microsoft Teams as an online learning platform during COVID-19 using system usability scale and technology acceptance model in India

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  • Pal, Debajyoti
  • Vanijja, Vajirasak

Abstract

The COVID-19 pandemic has resulted in a physical shutdown of all types of educational institutes worldwide due to which the education delivery has now shifted to an “online only” exclusivity model. In this perspective, perceived usability of the online learning platforms that are currently being used is an important aspect, especially due to the absence of any physical classes. In this work Microsoft Teams is used as the reference platform for which the perceived usability is evaluated. For the evaluation purpose a dual strategy is followed by using the System Usability Scale (SUS), which is a Human Computer Interaction (HCI) based approach, and the Technology Acceptance Model (TAM), which is an Information Systems (IS) based approach. Although both these instruments are popular in their respective domains, yet they have not been considered simultaneously in one work for the purpose of usability evaluation. By doing so, this work attempts to streamline and unify the process of usability evaluation. Results that are obtained from a large-scale survey of university students show the similarity and equivalency between the two methodologies, with the Perceived Ease of Use (PEOU) construct of TAM having greater similarity with SUS. Moreover, this work also considers the digital-divide aspect (mobile vs. web environment) that is prevalent particularly in developing countries like India, and whether it has any effect on the perceived usability. Results show that the consumption platform does not have any effect on the usability aspect.

Suggested Citation

  • Pal, Debajyoti & Vanijja, Vajirasak, 2020. "Perceived usability evaluation of Microsoft Teams as an online learning platform during COVID-19 using system usability scale and technology acceptance model in India," Children and Youth Services Review, Elsevier, vol. 119(C).
    • Handle: RePEc:eee:cysrev:v:119:y:2020:i:c:s0190740920313992
    DOI: 10.1016/j.childyouth.2020.105535
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    2. Ueno, Akiko & Dennis, Charles & Dafoulas, Georgios A., 2023. "Digital exclusion and relative digital deprivation: Exploring factors and moderators of internet non-use in the UK," Technological Forecasting and Social Change, Elsevier, vol. 197(C).
    3. Carol Nash, 2021. "Challenges to Learners in Interpreting Self as Other, Post COVID-19," Challenges, MDPI, vol. 12(2), pages 1-24, November.
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    7. Laura Ihm & Han Zhang & Alexandra van Vijfeijken & Mark G. Waugh, 2021. "Impacts of the Covid‐19 pandemic on the health of university students," International Journal of Health Planning and Management, Wiley Blackwell, vol. 36(3), pages 618-627, May.
    8. Khan, Muhammad Jehangir & Ahmed, Junaid, 2021. "Child education in the time of pandemic: Learning loss and dropout," Children and Youth Services Review, Elsevier, vol. 127(C).
    9. Rebeca Martínez-García & Fernando J. Fraile-Fernández & Gabriel Búrdalo-Salcedo & Ana María Castañón-García & María Fernández-Raga & Covadonga Palencia, 2022. "Satisfaction Level of Engineering Students in Face-to-Face and Online Modalities under COVID-19—Case: School of Engineering of the University of León, Spain," Sustainability, MDPI, vol. 14(10), pages 1-12, May.
    10. Alexander V. Yakunin & Svetlana S. Bodrunova, 2022. "Cumulative Impact of Testing Factors in Usability Tests for Human-Centered Web Design," Future Internet, MDPI, vol. 14(12), pages 1-26, November.
    11. Sálvora Feliz & María-Carmen Ricoy & Juan-Andrés Buedo & Tiberio Feliz-Murias, 2022. "Students’ E-Learning Domestic Space in Higher Education in the New Normal," Sustainability, MDPI, vol. 14(13), pages 1-15, June.
    12. S. Ong, Ardvin Kester & Prasetyo, Yogi Tri & Chuenyindee, Thanatorn & Young, Michael Nayat & Doma, Bonifacio T. & Caballes, Dennis G. & Centeno, Raffy S. & Morfe, Anthony S. & Bautista, Christine S., 2022. "Preference analysis on the online learning attributes among senior high school students during the COVID-19 pandemic: A conjoint analysis approach," Evaluation and Program Planning, Elsevier, vol. 92(C).
    13. Thanatorn Chuenyindee & Ardvin Kester S. Ong & Yogi Tri Prasetyo & Satria Fadil Persada & Reny Nadlifatin & Thaninrat Sittiwatethanasiri, 2022. "Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application “Thai Chana” during the Early COVID-19 Omicron Period," IJERPH, MDPI, vol. 19(7), pages 1-16, April.
    14. Rana Saeed Al-Maroof & Khadija Alhumaid & Iman Akour & Said Salloum, 2021. "Factors That Affect E-Learning Platforms after the Spread of COVID-19: Post Acceptance Study," Data, MDPI, vol. 6(5), pages 1-20, May.
    15. Abdulrahman Essa Al Lily & Ahmed Ali Alhazmi, 2022. "Coronian Education: Perceptions of Educational Changes during the COVID-19 Pandemic in Arab Countries," IJERPH, MDPI, vol. 19(15), pages 1-17, July.
    16. Yogi Tri Prasetyo & Ardvin Kester S. Ong & Giero Krissianne Frances Concepcion & Francheska Mikaela B. Navata & Raphael Andrei V. Robles & Isaiash Jeremy T. Tomagos & Michael Nayat Young & John Franci, 2021. "Determining Factors Affecting Acceptance of E-Learning Platforms during the COVID-19 Pandemic: Integrating Extended Technology Acceptance Model and DeLone & McLean IS Success Model," Sustainability, MDPI, vol. 13(15), pages 1-16, July.
    17. Cliff R. Kikawa & Charity Kiconco & Moses Agaba & Dimas Ntirampeba & Amos Ssematimba & Billy M. Kalema, 2022. "Social Media Marketing for Small and Medium Enterprise Performance in Uganda: A Structural Equation Model," Sustainability, MDPI, vol. 14(21), pages 1-20, November.
    18. Rubia Cobo-Rendon & Karla Lobos Peña & Javier Mella-Norambuena & Nataly Cisternas San Martin & Fernando Peña, 2021. "Longitudinal Analysis of Teacher Technology Acceptance and Its Relationship to Resource Viewing and Academic Performance of College Students during the COVID-19 Pandemic," Sustainability, MDPI, vol. 13(21), pages 1-16, November.
    19. Ardvin Kester S. Ong & Thanatorn Chuenyindee & Yogi Tri Prasetyo & Reny Nadlifatin & Satria Fadil Persada & Ma. Janice J. Gumasing & Josephine D. German & Kirstien Paola E. Robas & Michael N. Young & , 2022. "Utilization of Random Forest and Deep Learning Neural Network for Predicting Factors Affecting Perceived Usability of a COVID-19 Contact Tracing Mobile Application in Thailand “ThaiChana”," IJERPH, MDPI, vol. 19(10), pages 1-24, May.
    20. Maria Kathryne A. Illescas & Ardvin Kester S. Ong & Josephine D. German, 2023. "Online or Traditional Learning at the Near End of the Pandemic: Assessment of Students’ Intentions to Pursue Online Learning in the Philippines," Sustainability, MDPI, vol. 15(8), pages 1-24, April.
    21. Ardvin Kester S. Ong & Yogi Tri Prasetyo & Michael Nayat Young & John Francis T. Diaz & Thanatorn Chuenyindee & Poonyawat Kusonwattana & Nattakit Yuduang & Reny Nadlifatin & Anak Agung Ngurah Perwira , 2021. "Students’ Preference Analysis on Online Learning Attributes in Industrial Engineering Education during the COVID-19 Pandemic: A Conjoint Analysis Approach for Sustainable Industrial Engineers," Sustainability, MDPI, vol. 13(15), pages 1-20, July.
    22. Maricar M. Navarro & Yogi Tri Prasetyo & Michael Nayat Young & Reny Nadlifatin & Anak Agung Ngurah Perwira Redi, 2021. "The Perceived Satisfaction in Utilizing Learning Management System among Engineering Students during the COVID-19 Pandemic: Integrating Task Technology Fit and Extended Technology Acceptance Model," Sustainability, MDPI, vol. 13(19), pages 1-18, September.
    23. Raghad T. Almutairi & Fahad H. Aljumah, 2023. "The Effects of Using Microsoft Teams on Improving EFL Learners' Speaking Abilities at Unaizah High School Students," English Language Teaching, Canadian Center of Science and Education, vol. 16(2), pages 1-53, February.

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