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A structural path to job satisfaction, burnout, and intent to leave among child protection workers: A South Korean study

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  • Chung, Youngsoon
  • Choo, Hyekyung

Abstract

The child protection service workforce has been constantly challenged by high turnover due to the stressful nature of the job. To address high turnover, prior research has examined a wide range of predictors of child protection workers' intent to leave. This study aimed to identify the interrelationships of risk and protective factors, job satisfaction and burnout to child protection workers' intent to leave, the relative impact between job satisfaction and burnout on intent to leave, and their mediating roles for the risk and protective factors. Analyzing survey data from 93.9% of all public child protection workers in South Korea, we estimated a structural path from risk and protective factors to child protection workers' job satisfaction, burnout, and intent to leave. Path analysis revealed that with the significant effects of emotional exhaustion (β = 0.52, p < 0.000) and a diminished sense of personal accomplishment (β = 0.13, p < 0.024) on intent to leave, the organizational risk factors of role overload (β = 0.12, p < 0.000), safety concerns at work (β = 0.06, p < 0.021), and secondary traumatic stress (β = 0.09, p < 0.003) increased workers' intent to leave indirectly through emotional exhaustion. Rapport with supervisor (β = −0.15, p < 0.010) directly mitigated intent to leave. There was no significant effect of job satisfaction on intent to leave. Results suggest that for effective retention of child protection service manpower, it is crucial to prevent workers' emotional exhaustion by alleviating stressful working conditions and strengthening supervisory support.

Suggested Citation

  • Chung, Youngsoon & Choo, Hyekyung, 2019. "A structural path to job satisfaction, burnout, and intent to leave among child protection workers: A South Korean study," Children and Youth Services Review, Elsevier, vol. 100(C), pages 304-312.
    • Handle: RePEc:eee:cysrev:v:100:y:2019:i:c:p:304-312
    DOI: 10.1016/j.childyouth.2019.03.018
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    References listed on IDEAS

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    1. Ellett, Alberta J. & Ellis, Jacquelyn I. & Westbrook, Tonya M. & Dews, Denise', 2007. "A qualitative study of 369 child welfare professionals' perspectives about factors contributing to employee retention and turnover," Children and Youth Services Review, Elsevier, vol. 29(2), pages 264-281, February.
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    Cited by:

    1. Lawrence T Lam & Mary K Lam & Prasuna Reddy & Prudence Wong, 2022. "Factors Associated with Work-Related Burnout among Corporate Employees Amidst COVID-19 Pandemic," IJERPH, MDPI, vol. 19(3), pages 1-10, January.
    2. Engell, Thomas & Kirkøen, Benedicte & Aarons, Gregory A. & Hagen, Kristine Amlund, 2020. "Individual level predictors of implementation climate in child welfare services," Children and Youth Services Review, Elsevier, vol. 119(C).
    3. Boonzaaier, Emma & Truter, Elmien & Fouché, Ansie, 2021. "Occupational risk factors in child protection social work: A scoping review," Children and Youth Services Review, Elsevier, vol. 123(C).

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