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When Western hosts meet Eastern guests: Airbnb hosts' experience with Chinese outbound tourists

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  • Cheng, Mingming
  • Zhang, Guojie

Abstract

As the number of Chinese tourists using Airbnb for their holiday accommodation is steadily increasing, this study investigates western Airbnb hosts' experiences with Chinese outbound tourists. In an analysis of hosts' self-reported posts on the Airbnb community forum, the main issues that emerged relate to Chinese guests' daily habits and lifestyles, cultural differences, and language barriers. This research highlights the role that cultural differences and tradition play in guest–host encounters, and offers a theoretical framework on inter-cultural host–guest relationship that provides an initial understanding of this phenomenon. This study extends the knowledge on the host–guest paradigm in the peer-to-peer accommodation literature from an inter-cultural perspective. This article also launches the Annals of Tourism Research Curated Collection on Peer-to-peer accommodation networks, a special selection of research in this field.

Suggested Citation

  • Cheng, Mingming & Zhang, Guojie, 2019. "When Western hosts meet Eastern guests: Airbnb hosts' experience with Chinese outbound tourists," Annals of Tourism Research, Elsevier, vol. 75(C), pages 288-303.
    • Handle: RePEc:eee:anture:v:75:y:2019:i:c:p:288-303
    DOI: 10.1016/j.annals.2019.02.006
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    Cited by:

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    3. Woo, Ka-shing & Chan, Bobbie, 2020. "“Service with a smile” and emotional contagion: A replication and extension study," Annals of Tourism Research, Elsevier, vol. 80(C).
    4. Dolnicar, Sara, 2019. "A review of research into paid online peer-to-peer accommodation," Annals of Tourism Research, Elsevier, vol. 75(C), pages 248-264.
    5. Jing Lyu & Sha Fang, 2022. "Exploring Customers’ Experiences with P2P Accommodations: Measurement Scale Development and Validation in the Chinese Market," Sustainability, MDPI, vol. 14(14), pages 1-21, July.
    6. Juan Luis Jiménez & Armando Ortuño & Jorge V. Pérez-Rodríguez, 2022. "How does AirBnb affect local Spanish tourism markets?," Empirical Economics, Springer, vol. 62(5), pages 2515-2545, May.
    7. Babajide Abubakr Muritala & Maria-Victoria Sánchez-Rebull & Ana-Beatriz Hernández-Lara, 2020. "A Bibliometric Analysis of Online Reviews Research in Tourism and Hospitality," Sustainability, MDPI, vol. 12(23), pages 1-18, November.
    8. Lim, Weng Marc & Yap, Sheau-Fen & Makkar, Marian, 2021. "Home sharing in marketing and tourism at a tipping point: What do we know, how do we know, and where should we be heading?," Journal of Business Research, Elsevier, vol. 122(C), pages 534-566.
    9. Artjoms Ivlevs & Ian Smith, 2024. "Do international tourist arrivals change residents’ attitudes towards immigration? A longitudinal study of 28 European countries," Tourism Economics, , vol. 30(1), pages 104-131, February.
    10. Ivlevs, Artjoms & Smith, Ian, 2023. "Do International Tourist Arrivals Change Residents' Attitudes Towards Immigration? A Longitudinal Study of 28 European Countries," IZA Discussion Papers 15953, Institute of Labor Economics (IZA).
    11. Tao Liu & Kewei Shi & Lingli Hu & Yuqing Liu & Yunyao Liu, 2023. "A New Instrument for Measuring Customers’ Perceptions of Service Warmth: A Big Data and Machine Learning Approach," SAGE Open, , vol. 13(4), pages 21582440231, December.
    12. Huang, Dan & Coghlan, Alexandra & Jin, Xin, 2020. "Understanding the drivers of Airbnb discontinuance," Annals of Tourism Research, Elsevier, vol. 80(C).
    13. Xue, Lan & Leung, Xi Y. & Ma, Shihan (David), 2022. "What makes a good “guest”: Evidence from Airbnb hosts' reviews," Annals of Tourism Research, Elsevier, vol. 95(C).
    14. Islam Shajedul & Ba Abdul, 2022. "Factors that influence tourists' satisfaction in China; evidence from selected tourist destinations in Nanjing city," Technium Social Sciences Journal, Technium Science, vol. 38(1), pages 521-528, December.
    15. Agnieszka Niezgoda & Klaudyna Kowalska, 2020. "Sharing Economy and Lifestyle Changes, as Exemplified by the Tourism Market," Sustainability, MDPI, vol. 12(13), pages 1-19, July.
    16. Scerri, Madalyn A. & Presbury, Rajka, 2020. "Airbnb Superhosts' talk in commercial homes," Annals of Tourism Research, Elsevier, vol. 80(C).
    17. Xuemin Liu & Jiaoju Ge & Ting Ren, 2021. "Uncertainty and Tourism Consumption Preferences: Evidence from the Representative Chinese City of Shenzhen," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
    18. Chen, Yujia & Tussyadiah, Iis P., 2021. "Service failure in peer-to-peer accommodation," Annals of Tourism Research, Elsevier, vol. 88(C).

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