Exploring Customers’ Experiences with P2P Accommodations: Measurement Scale Development and Validation in the Chinese Market
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- Verhoef, Peter C. & Lemon, Katherine N. & Parasuraman, A. & Roggeveen, Anne & Tsiros, Michael & Schlesinger, Leonard A., 2009. "Customer Experience Creation: Determinants, Dynamics and Management Strategies," Journal of Retailing, Elsevier, vol. 85(1), pages 31-41.
- Zhu, Yunxia & Cheng, Mingming & Wang, Jie & Ma, Laikun & Jiang, Ruochen, 2019. "The construction of home feeling by Airbnb guests in the sharing economy: A semantics perspective," Annals of Tourism Research, Elsevier, vol. 75(C), pages 308-321.
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- Xiulan Jiang & Yukun Li & Jun Yang & Sen Wang & Chunjia Han, 2024. "Host–Guest Interaction and Sustainable Consumption Behaviour on Sharing-Accommodation Platforms: Using a Big Data Analytic Approach," Sustainability, MDPI, vol. 16(13), pages 1-22, June.
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Keywords
peer-to-peer accommodations; customer experience; scale development; Chinese tourists;All these keywords.
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