IDEAS home Printed from https://ideas.repec.org/a/bla/jomstd/v51y2014i8p1235-1256.html
   My bibliography  Save this article

Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support

Author

Listed:
  • Kristin L. Scott
  • Thomas J. Zagenczyk
  • Michaéla Schippers
  • Russell L. Purvis
  • Kevin S. Cruz

Abstract

When does social support alleviate or exacerbate the effects of being excluded by colleagues in the workplace? This study integrates belongingness and social support theories to predict and demonstrate the differential effects of work-related support (i.e., perceived organizational support; POS) and non-work-related support (i.e., family and social support; FSS) on employee reactions to co-worker exclusion. Consistent with our predictions, we found that employees reporting high levels of co-worker exclusion and high levels of perceived organizational support demonstrate higher levels of performance and increased levels of self-worth than those reporting low levels of POS. Alternatively, support from family or friends intensified the negative relationship between co-worker exclusion and self-esteem and the positive relationship between co-worker exclusion and job-induced tension. Unexpectedly, FSS did not influence the supervisor-rated task performance of excluded workers, nor did POS mitigate the relationship between co-worker exclusion and job-induced tension. Implications for theory, research, and practice are discussed.

Suggested Citation

  • Kristin L. Scott & Thomas J. Zagenczyk & Michaéla Schippers & Russell L. Purvis & Kevin S. Cruz, 2014. "Co-Worker Exclusion and Employee Outcomes: An Investigation of the Moderating Roles of Perceived Organizational and Social Support," Journal of Management Studies, Wiley Blackwell, vol. 51(8), pages 1235-1256, December.
    • Handle: RePEc:bla:jomstd:v:51:y:2014:i:8:p:1235-1256
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1111/joms.12099
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Long‐Zeng Wu & Frederick Hong‐kit Yim & Ho Kwong Kwan & Xiaomeng Zhang, 2012. "Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress," Journal of Management Studies, Wiley Blackwell, vol. 49(1), pages 178-199, January.
    2. Denton, Margaret & Prus, Steven & Walters, Vivienne, 2004. "Gender differences in health: a Canadian study of the psychosocial, structural and behavioural determinants of health," Social Science & Medicine, Elsevier, vol. 58(12), pages 2585-2600, June.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Neelam Kaushal & Neeraj Kaushik & Brijesh Sivathanu, 2021. "Workplace ostracism in various organizations: a systematic review and bibliometric analysis," Management Review Quarterly, Springer, vol. 71(4), pages 783-818, October.
    2. Jianfeng Jia & Fangjian Wu & Mingwei Liu & Guiyao Tang & Yujie Cai & Hailong Jia, 2023. "How leader-member exchange influences person-organization fit: a social exchange perspective," Asian Business & Management, Palgrave Macmillan, vol. 22(2), pages 792-827, April.
    3. Mai Chi Vu & Nicholas Burton, 2024. "Beyond the Inclusion–Exclusion Binary: Right Mindfulness and Its Implications for Perceived Inclusion and Exclusion in the Workplace," Journal of Business Ethics, Springer, vol. 191(1), pages 147-165, April.
    4. Haina Zhang & Ziwei Yang & Ho Kwong Kwan & Fangjian Wu, 2023. "Workplace ostracism and family social support: a moderated mediation model of personal reputation," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1643-1682, December.
    5. Ambreen Sarwar & Muhammad Ibrahim Abdullah & Muhammad Kashif Imran & Tehreem Fatima, 2023. "When fear about health hurts performance: COVID-19 and its impact on employee’s work," Review of Managerial Science, Springer, vol. 17(2), pages 513-537, February.
    6. Yejun Zhang & Mark C. Bolino & Kui Yin, 2023. "The Interactive Effect of Perceived Overqualification and Peer Overqualification on Peer Ostracism and Work Meaningfulness," Journal of Business Ethics, Springer, vol. 182(3), pages 699-716, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Wu, Chia-Huei & Liu, Jun & Kwong Kwan, Ho & Lee, Cynthia, 2016. "Why and when workplace ostracism inhibits organizational citizenship behaviors: an organizational identification perspective," LSE Research Online Documents on Economics 64006, London School of Economics and Political Science, LSE Library.
    2. Tahira Rasheed & Arshad Zaheer & Sadaf Manzoor, 2021. "Do Narcissists Tend to Reduce Interpersonal Conflicts in Organizations? The Effects of Abusive Supervision on Ostracism and Interpersonal Conflicts," Journal of Economics and Behavioral Studies, AMH International, vol. 12(6), pages 43-58.
    3. Clémence Kieny & Gabriela Flores & Jürgen Maurer, 2021. "Assessing and decomposing gender differences in evaluative and emotional well-being among older adults in the developing world," Review of Economics of the Household, Springer, vol. 19(1), pages 189-221, March.
    4. Gyeong-Suk Jeon & Sung-Il Cho & Kyungwon Choi & Kwang-Sim Jang, 2019. "Gender Differences in the Prevalence and Correlates of Elder Abuse in a Community-Dwelling Older Population in Korea," IJERPH, MDPI, vol. 16(1), pages 1-13, January.
    5. Kyungwon Choi & Gyeong-Suk Jeon & Kwang-Sim Jang, 2020. "Gender Differences in the Impact of Intergenerational Support on Depressive Symptoms among Older Adults in Korea," IJERPH, MDPI, vol. 17(12), pages 1-13, June.
    6. Fritzell, Sara & Ringbäck Weitoft, Gunilla & Fritzell, Johan & Burström, Bo, 2007. "From macro to micro: The health of Swedish lone mothers during changing economic and social circumstances," Social Science & Medicine, Elsevier, vol. 65(12), pages 2474-2488, December.
    7. Lee, Chioun & Ryff, Carol D., 2016. "Early parenthood as a link between childhood disadvantage and adult heart problems: A gender-based approach," Social Science & Medicine, Elsevier, vol. 171(C), pages 58-66.
    8. Kirsi Talala & Taina Huurre & Hillevi Aro & Tuija Martelin & Ritva Prättälä, 2008. "Socio-demographic Differences in Self-reported Psychological Distress Among 25- to 64-Year-Old Finns," Social Indicators Research: An International and Interdisciplinary Journal for Quality-of-Life Measurement, Springer, vol. 86(2), pages 323-335, April.
    9. Orfila, Francesc & Ferrer, Montserrat & Lamarca, Rosa & Tebe, Cristian & Domingo-Salvany, Antonia & Alonso, Jordi, 2006. "Gender differences in health-related quality of life among the elderly: The role of objective functional capacity and chronic conditions," Social Science & Medicine, Elsevier, vol. 63(9), pages 2367-2380, November.
    10. Fabio Ferretti & Andrea Pozza & Maurilio Pallassini & Lorenzo Righi & Fulvia Marini & Sabrina Adami & Anna Coluccia, 2019. "Gender invariance of dignity in non-terminal elderly patients with chronic diseases: a multicentric study," Quality & Quantity: International Journal of Methodology, Springer, vol. 53(3), pages 1645-1656, May.
    11. Anya Johnson & Shanta Dey & Helena Nguyen & Markus Groth & Sadhbh Joyce & Leona Tan & Nicholas Glozier & Samuel B Harvey, 2020. "A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being," Australian Journal of Management, Australian School of Business, vol. 45(3), pages 402-424, August.
    12. Lance Ferris, D. & Fatimah, Shereen & Yan, Ming & Liang, Lindie H. & Lian, Huiwen & Brown, Douglas J., 2019. "Being sensitive to positives has its negatives: An approach/avoidance perspective on reactivity to ostracism," Organizational Behavior and Human Decision Processes, Elsevier, vol. 152(C), pages 138-149.
    13. Soad Albahar & Jing Li & Mustafa Al-Zoughool & Ali Al-Hemoud & Janvier Gasana & Hassan Aldashti & Barrak Alahmad, 2022. "Air Pollution and Respiratory Hospital Admissions in Kuwait: The Epidemiological Applicability of Predicted PM 2.5 in Arid Regions," IJERPH, MDPI, vol. 19(10), pages 1-10, May.
    14. Macleod, John & Davey Smith, George & Metcalfe, Chris & Hart, Carole, 2005. "Is subjective social status a more important determinant of health than objective social status? Evidence from a prospective observational study of Scottish men," Social Science & Medicine, Elsevier, vol. 61(9), pages 1916-1929, November.
    15. Robert Stefko & Beata Gavurova & Viera Ivankova & Martin Rigelsky, 2020. "Gender Inequalities in Health and Their Effect on the Economic Prosperity Represented by the GDP of Selected Developed Countries—Empirical Study," IJERPH, MDPI, vol. 17(10), pages 1-26, May.
    16. Long-Zeng Wu & Ho Kwong Kwan & Li-Qun Wei & Jun Liu, 2013. "Ingratiation in the Workplace: The Role of Subordinate and Supervisor Political Skill," Journal of Management Studies, Wiley Blackwell, vol. 50(6), pages 991-1017, September.
    17. Silver, Michelle Pannor & Dass, Adrian Rohit & Laporte, Audrey, 2020. "The effect of post-retirement employment on health," The Journal of the Economics of Ageing, Elsevier, vol. 17(C).
    18. Robert Cialdini & Yexin Jessica Li & Adriana Samper & Ned Wellman, 2021. "How Bad Apples Promote Bad Barrels: Unethical Leader Behavior and the Selective Attrition Effect," Journal of Business Ethics, Springer, vol. 168(4), pages 861-880, February.
    19. Jie Xin & Shouming Chen & Ho Kwong Kwan & Randy K. Chiu & Frederick Hong-kit Yim, 2018. "Work–Family Spillover and Crossover Effects of Sexual Harassment: The Moderating Role of Work–Home Segmentation Preference," Journal of Business Ethics, Springer, vol. 147(3), pages 619-629, February.
    20. Angela Rauch & Anja Burghardt & Johannes Eggs & Anita Tisch & Silke Tophoven, 2015. "lidA–leben in der Arbeit. German cohort study on work, age and health [lidA–leben in der Arbeit. Kohortenstudie zu Gesundheit und Älterwerden in der Arbeit]," Journal for Labour Market Research, Springer;Institute for Employment Research/ Institut für Arbeitsmarkt- und Berufsforschung (IAB), vol. 48(3), pages 195-202, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jomstd:v:51:y:2014:i:8:p:1235-1256. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.