IDEAS home Printed from https://ideas.repec.org/a/bla/gender/v28y2021i5p1726-1740.html
   My bibliography  Save this article

The hospitable body at work—A research agenda

Author

Listed:
  • Kristina Zampoukos

Abstract

This paper critically examines the hospitable body and how it is put to work, how certain bodies are selected and become associated with certain occupations and spaces of work, and how the hospitable body is produced, transformed, and commodified in accordance with prevailing modes of production. Drawing on examples primarily obtained from the Nordic countries, I review current research on hospitality workers, while also manifesting how employers portray and, at times, exploit the hospitable body. This is followed by a presentation of a research agenda for the continued study of the hospitable body at work, addressing the need for in‐depth, context‐sensitive studies on worker strategies to counteract harassment. I conclude by suggesting that the working body can be theorized as concurrently being relational and “in the making,” and as a bounded territory in need of protection against the hazards of flexible work regimes, stress, harassment, and precariousness.

Suggested Citation

  • Kristina Zampoukos, 2021. "The hospitable body at work—A research agenda," Gender, Work and Organization, Wiley Blackwell, vol. 28(5), pages 1726-1740, September.
    • Handle: RePEc:bla:gender:v:28:y:2021:i:5:p:1726-1740
    DOI: 10.1111/gwao.12635
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/gwao.12635
    Download Restriction: no
    File URL: https://libkey.io/10.1111/gwao.12635?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Linda McDowell & Adina Batnitzky & Sarah Dyer, 2008. "Internationalization and the Spaces of Temporary Labour: The Global Assembly of a Local Workforce," British Journal of Industrial Relations, London School of Economics, vol. 46(4), pages 750-770, December.
    2. Sandra Kensbock & Janis Bailey & Gayle Jennings & Anoop Patiar, 2015. "Sexual Harassment of Women Working as Room Attendants within 5-Star Hotels," Gender, Work and Organization, Wiley Blackwell, vol. 22(1), pages 36-50, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Anastasios Hadjisolomou & Dennis Nickson & Tom Baum, 2023. "‘He is the customer, I will say yes’: Notions of power, precarity and consent to sexual harassment by customers in the gay tourism industry," Gender, Work and Organization, Wiley Blackwell, vol. 30(4), pages 1407-1428, July.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    2. Chris Forde & Robert MacKenzie, 2010. "The Ethical Agendas of Employment Agencies Towards Migrant Workers in the UK: Deciphering the Codes," Journal of Business Ethics, Springer, vol. 97(1), pages 31-41, December.
    3. Laura Good & Rae Cooper, 2016. "‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector," Gender, Work and Organization, Wiley Blackwell, vol. 23(5), pages 447-469, September.
    4. Chloe Tarrabain & Robyn Thomas, 2024. "The Dynamics of Control of Migrant Agency Workers: Over-Recruitment, ‘The Bitchlist’ and the Enterprising-Self," Work, Employment & Society, British Sociological Association, vol. 38(1), pages 27-43, February.
    5. Kensbock, Sandra & Jennings, Gayle & Bailey, Janis & Patiar, Anoop, 2016. "Performing: Hotel room attendants’ employment experiences," Annals of Tourism Research, Elsevier, vol. 56(C), pages 112-127.
    6. Gabriella Alberti & Davide Però, 2018. "Migrating Industrial Relations: Migrant Workers’ Initiative Within and Outside Trade Unions," British Journal of Industrial Relations, London School of Economics, vol. 56(4), pages 693-715, December.
    7. Michael Bloor & Helen Sampson & Victor Gekara, 2014. "Global governance of training standards in an outsourced labor force: The training double bind in seafarer license and certification assessments," Regulation & Governance, John Wiley & Sons, vol. 8(4), pages 455-471, December.
    8. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    9. Michael Bloor & Helen Sampson, 2009. "Regulatory enforcement of labour standards in an outsourcing globalized industry," Work, Employment & Society, British Sociological Association, vol. 23(4), pages 711-726, December.
    10. Gabriella Alberti & Francesco E. Iannuzzi, 2020. "Embodied intersectionality and the intersectional management of hotel labour: The everyday experiences of social differentiation in customer‐oriented work," Gender, Work and Organization, Wiley Blackwell, vol. 27(6), pages 1165-1180, November.
    11. Wike Been & Paul de Beer, 2022. "Combatting exploitation of migrant temporary agency workers through sectoral self-regulation in the UK and the Netherlands," European Journal of Industrial Relations, , vol. 28(2), pages 175-191, June.
    12. Damian Raess & Brian Burgoon, 2015. "Flexible Work and Immigration in Europe," British Journal of Industrial Relations, London School of Economics, vol. 53(1), pages 94-111, March.
    13. Rydzik, Agnieszka & Pritchard, Annette & Morgan, Nigel & Sedgley, Diane, 2017. "Humanising migrant women’s work," Annals of Tourism Research, Elsevier, vol. 64(C), pages 13-23.
    14. Linda Mcdowell & Adina Batnitzky & Sarah Dyer, 2009. "Precarious Work and Economic Migration: Emerging Immigrant Divisions of Labour in Greater London's Service Sector," International Journal of Urban and Regional Research, Wiley Blackwell, vol. 33(1), pages 3-25, March.
    15. Linda McDowell & Esther Rootham & Abby Hardgrove, 2016. "The Production of Difference and Maintenance of Inequality: The Place of Young Goan Men in a Post-Crisis UK Labour Market," Gender, Work and Organization, Wiley Blackwell, vol. 23(2), pages 108-124, March.
    16. Gabriella Alberti & Jo Cutter, 2022. "Labour migration policy post‐Brexit: The contested meaning of regulation by old and new actors," Industrial Relations Journal, Wiley Blackwell, vol. 53(5), pages 430-445, September.
    17. Joppe, Marion, 2012. "Migrant workers: Challenges and opportunities in addressing tourism labour shortages," Tourism Management, Elsevier, vol. 33(3), pages 662-671.
    18. Kate Grosser & Meagan Tyler, 2022. "Sexual Harassment, Sexual Violence and CSR: Radical Feminist Theory and a Human Rights Perspective," Journal of Business Ethics, Springer, vol. 177(2), pages 217-232, May.
    19. Elsa Underhill & Dimitria Groutsis & Diane Broek & Malcolm Rimmer, 2018. "Migration Intermediaries and Codes of Conduct: Temporary Migrant Workers in Australian Horticulture," Journal of Business Ethics, Springer, vol. 153(3), pages 675-689, December.
    20. Chris Dawson & Michail Veliziotis & Benjamin Hopkins, 2018. "Understanding the Perception of the ‘Migrant Work Ethic’," Work, Employment & Society, British Sociological Association, vol. 32(5), pages 811-830, October.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:gender:v:28:y:2021:i:5:p:1726-1740. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0968-6673 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.