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Sexual Harassment of Women Working as Room Attendants within 5-Star Hotels

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  • Sandra Kensbock
  • Janis Bailey
  • Gayle Jennings
  • Anoop Patiar

Abstract

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Suggested Citation

  • Sandra Kensbock & Janis Bailey & Gayle Jennings & Anoop Patiar, 2015. "Sexual Harassment of Women Working as Room Attendants within 5-Star Hotels," Gender, Work and Organization, Wiley Blackwell, vol. 22(1), pages 36-50, January.
    • Handle: RePEc:bla:gender:v:22:y:2015:i:1:p:36-50
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    File URL: http://hdl.handle.net/10.1111/gwao.12064
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    References listed on IDEAS

    as
    1. Boon, Bronwyn, 2007. "Working within the front-of-house/back-of-house boundary: Room attendants in the hotel guest room space," Journal of Management & Organization, Cambridge University Press, vol. 13(2), pages 160-174, June.
    2. Yvonne Guerrier & Amel S. Adib, 2000. "`No, We Don't Provide that Service': The Harassment of Hotel Employees by Customers," Work, Employment & Society, British Sociological Association, vol. 14(4), pages 689-705, December.
    3. Marek Korczynski, 2013. "The customer in the sociology of work: different ways of going beyond the management–worker dyad," Work, Employment & Society, British Sociological Association, vol. 27(6), pages 1-7, December.
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    Citations

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    Cited by:

    1. Uju Violet Alola & Turgay Avci & Ali Ozturen, 2018. "Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy," Sustainability, MDPI, vol. 10(8), pages 1-16, July.
    2. Kate Grosser & Meagan Tyler, 2022. "Sexual Harassment, Sexual Violence and CSR: Radical Feminist Theory and a Human Rights Perspective," Journal of Business Ethics, Springer, vol. 177(2), pages 217-232, May.
    3. Rydzik, Agnieszka & Kissoon, Chavan Sharma, 2022. "The shaping of the neoliberal worker: Socialisation of young adults through flexible hospitality work," Annals of Tourism Research, Elsevier, vol. 97(C).
    4. Zhou, Xing & Ma, Jianfeng & Dong, Xia, 2018. "Empowering supervision and service sabotage: A moderated mediation model based on conservation of resources theory," Tourism Management, Elsevier, vol. 64(C), pages 170-187.
    5. Kensbock, Sandra & Jennings, Gayle & Bailey, Janis & Patiar, Anoop, 2016. "Performing: Hotel room attendants’ employment experiences," Annals of Tourism Research, Elsevier, vol. 56(C), pages 112-127.
    6. Shelagh Mooney & Irene Ryan & Candice Harris, 2017. "The Intersections of Gender with Age and Ethnicity in Hotel Careers: Still the Same Old Privileges?," Gender, Work and Organization, Wiley Blackwell, vol. 24(4), pages 360-375, July.
    7. Uju Violet Alola & Simplice A. Asongu & Andrew Adewale Alola, 2019. "Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy," Working Papers of the African Governance and Development Institute. 19/091, African Governance and Development Institute..
    8. Laura Good & Rae Cooper, 2016. "‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector," Gender, Work and Organization, Wiley Blackwell, vol. 23(5), pages 447-469, September.
    9. Meraiah Foley & Sarah Oxenbridge & Rae Cooper & Marian Baird, 2022. "‘I’ll never be one of the boys’: Gender harassment of women working as pilots and automotive tradespeople," Gender, Work and Organization, Wiley Blackwell, vol. 29(5), pages 1676-1691, September.
    10. Emily H. Starr, 2022. "“Women of ill repute”: Pariah femininities, retaliatory violence, and the negotiation of rebel identities among women bartenders," Gender, Work and Organization, Wiley Blackwell, vol. 29(3), pages 800-816, May.
    11. Kristina Zampoukos, 2021. "The hospitable body at work—A research agenda," Gender, Work and Organization, Wiley Blackwell, vol. 28(5), pages 1726-1740, September.

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