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Human resource management (HRM) in temporary work agencies: Evidence from the hospitality industry

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  • Angela Knox

Abstract

Overwhelmingly, research examining temporary work agency (TWA) employment suggests that agencies rely on cost-based HRM, which coincides with substandard outcomes for TWA workers and clients. While contrasting literature indicates that ‘value adding’ HRM may yield more positive outcomes, empirical evidence remains scarce. This case study–based research begins to redress this gap by comparing TWAs reliant on cost-based and ‘value adding’ HRM within the hospitality industry. Findings illustrate that TWA employment and ‘value adding’ HRM are compatible and advantageous, yielding superior outcomes for TWA workers and clients.

Suggested Citation

  • Angela Knox, 2014. "Human resource management (HRM) in temporary work agencies: Evidence from the hospitality industry," The Economic and Labour Relations Review, , vol. 25(1), pages 81-98, March.
    • Handle: RePEc:sae:ecolab:v:25:y:2014:i:1:p:81-98
    DOI: 10.1177/1035304613517454
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    References listed on IDEAS

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    1. Jamie Peck & Nikolas Theodore, 1998. "The Business of Contingent Work: Growth and Restructuring in Chicago's Temporary Employment Industry," Work, Employment & Society, British Sociological Association, vol. 12(4), pages 655-674, December.
    2. Kim Hoque, 1999. "Human Resource Management and Performance in the UK Hotel Industry," British Journal of Industrial Relations, London School of Economics, vol. 37(3), pages 419-443, September.
    3. David E. Guest & Jonathan Michie & Neil Conway & Maura Sheehan, 2003. "Human Resource Management and Corporate Performance in the UK," British Journal of Industrial Relations, London School of Economics, vol. 41(2), pages 291-314, June.
    4. Kim Hoque & Ian Kirkpatrick & Alex De Ruyter & Chris Lonsdale, 2008. "New Contractual Relationships in the Agency Worker Market: The Case of the UK's National Health Service," British Journal of Industrial Relations, London School of Economics, vol. 46(3), pages 389-412, September.
    5. Linda McDowell & Adina Batnitzky & Sarah Dyer, 2008. "Internationalization and the Spaces of Temporary Labour: The Global Assembly of a Local Workforce," British Journal of Industrial Relations, London School of Economics, vol. 46(4), pages 750-770, December.
    6. Angelo A. Alonzo & Arthur B. Simon, 2008. "Have stethoscope, will travel: contingent employment among physician health care providers in the United States," Work, Employment & Society, British Sociological Association, vol. 22(4), pages 635-654, December.
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    Cited by:

    1. Ladkin, Adele & Mooney, Shelagh & Solnet, David & Baum, Tom & Robinson, Richard & Yan, Hongmin, 2023. "A review of research into tourism work and employment: Launching the Annals of Tourism Research curated collection on tourism work and employment," Annals of Tourism Research, Elsevier, vol. 100(C).

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    More about this item

    Keywords

    Hospitality industry; human resource management; temporary work agency;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M5 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics

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