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The impact of human resources policies and practices on organizational citizenship behaviors

Author

Listed:
  • Joel Adame Tinti

    (Universidade Metodista de São Paulo)

  • Luciano Venelli-Costa

    (Universidade Metodista de São Paulo)

  • Almir Martins Vieira

    (Universidade Metodista de São Paulo)

  • Alexandre Cappellozza

    (Universidade Metodista de São Paulo)

Abstract

This study aims to investigate how policies and practices in human resources (PPHR) impact organizational citizenship behaviors (OCB). The OCBs represent additional contributions from employees to their organizations and, somehow, individual actions expected in crisis scenario or changing time by managers. The theoretical basis contains Milkovich and Boudreau (1994), Dessler (2002), Demo et al. (2012), among others, to address PPHR and Handy (1978), Organ (1990) and Siqueira (2003) to OCB. We collect data from 156 employees of public, private and mixed companies located in the State of São Paulo. The results revealed significant impact from PPHR over OCB, and we evidence that only professional involvement exhibited significant relation. We also conclude that PPHR influence the dissemination of organizational image and creative suggestions from OCB factors. The results indicate suggestions where managers can act to extract, effectively, organizational citizenship behaviors from their employees.

Suggested Citation

  • Joel Adame Tinti & Luciano Venelli-Costa & Almir Martins Vieira & Alexandre Cappellozza, 2017. "The impact of human resources policies and practices on organizational citizenship behaviors," Brazilian Business Review, Fucape Business School, vol. 14(6), pages 636-653, November.
    • Handle: RePEc:bbz:fcpbbr:v:14:y:2017:i:6:p636-653
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    References listed on IDEAS

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    1. John Paul Macduffie, 1995. "Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry," ILR Review, Cornell University, ILR School, vol. 48(2), pages 197-221, January.
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    3. Anant Deshpande & David Tsai, 2021. "Managing a Mission-driven Franchise Organization: An Empirical Investigation of Organizational Practice and Individual Outcomes," Global Business Review, International Management Institute, vol. 22(2), pages 311-347, April.

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