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Content
2020, Volume 11, Issue 3
- 221-233 The impact of country of origin on relationship marketing outcomes in a market with a large migrant population
by Richard A. Heiens & Larry P. Pleshko - 221-233 The impact of country of origin on relationship marketing outcomes in a market with a large migrant population
by Richard A. Heiens & Larry P. Pleshko - 234-255 What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by Hiram Ting & Kim-Lim Tan & Xin-Jean Lim & Jun-Hwa Cheah & Qian-Hui Ting & Hui-Bun Ting - 234-255 What determines customers' loyalty towards telecommunication service? Mediating roles of satisfaction and trust
by Hiram Ting & Kim-Lim Tan & Xin-Jean Lim & Jun-Hwa Cheah & Qian-Hui Ting & Hui-Bun Ting - 256-273 Identifying the antecedents of internal integration in improving green product innovation
by Zuoming Liu - 256-273 Identifying the antecedents of internal integration in improving green product innovation
by Zuoming Liu - 274-301 International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals
by Dominic Buccieri - 274-301 International entrepreneurial culture, innovation differentiation strategy and early internationalisation: evidence from Indian born globals
by Dominic Buccieri - 302-327 Sustainability practices in tourism supply chain with confirmatory factor analysis
by Deepak Eldho Babu & Arshinder Kaur - 302-327 Sustainability practices in tourism supply chain with confirmatory factor analysis
by Deepak Eldho Babu & Arshinder Kaur
2020, Volume 11, Issue 2
- 97-118 Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach
by Narender Singh Bhati - 97-118 Validation of customers' perceived e-service quality determinants: a confirmatory factor analysis approach
by Narender Singh Bhati - 119-136 Effect of staff appearance on customer satisfaction and revisit intention
by Byoungho Lee & Jinkyung Choi - 119-136 Effect of staff appearance on customer satisfaction and revisit intention
by Byoungho Lee & Jinkyung Choi - 137-166 Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model
by Seyedehfatemeh Golrizgashti & Amir Razavi Hejaz & Kimia Farshianabbasi - 137-166 Assessing after-sales services quality: integrated SERVQUAL and fuzzy Kano's model
by Seyedehfatemeh Golrizgashti & Amir Razavi Hejaz & Kimia Farshianabbasi - 167-190 Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
by Javid Jouzdani & Hadi Shirouyehzad & Niloufar Maaroufi & Ali Javaheri - 167-190 Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
by Javid Jouzdani & Hadi Shirouyehzad & Niloufar Maaroufi & Ali Javaheri
2020, Volume 11, Issue 1
- 1-20 Use of Taguchi method for optimisation of process parameters of option pricing model
by Amir Ahmad Dar & N. Anuradha - 1-20 Use of Taguchi method for optimisation of process parameters of option pricing model
by Amir Ahmad Dar & N. Anuradha - 21-47 The forefront of mobile shopping: an emerging economy's perspective
by Chi-Yang Hng & Pik-Yin Foo & Ai-Fen Lim & Radha Krishnan Nair - 21-47 The forefront of mobile shopping: an emerging economy's perspective
by Chi-Yang Hng & Pik-Yin Foo & Ai-Fen Lim & Radha Krishnan Nair - 48-70 The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
by Shimiao Li - 48-70 The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysia
by Shimiao Li - 71-95 Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
by Tai-Hsi Wu & Shao-Jen Weng & Ruei-Bin Pan & Seung-Hwan Kim & Don Gotcher & Yao-Te Tsai - 71-95 Exploring service quality combining Kano model and importance-performance analysis - customer satisfaction of luxury housing service management
by Tai-Hsi Wu & Shao-Jen Weng & Ruei-Bin Pan & Seung-Hwan Kim & Don Gotcher & Yao-Te Tsai
2019, Volume 10, Issue 3
- 195-207 Could financial trouble be avoided by cooking at home? An analysis of checking account records
by Franziska Willenbuecher & Marc Anthony Fusaro - 208-228 Examining strategic group membership and firm performance in the global hotel industry
by Wei He & Tantatape Brahmasrene - 229-247 Impacts of decentralisation on quality and satisfaction: evidence from city bus service in Vietnam
by Hung V. Nguyen & Thang V. Nguyen & Cuong H. Nguyen & Anh T. Ha - 248-265 Asset quality and performance: an empirical study of Indian microfinance institutions
by Sougata Ray & Sushanta Kumar Mahapatra - 266-287 Evaluation of students' satisfaction with perceived performance value projection in Malaysian private higher education institutions
by R. Ganesh & Abdullah Haslinda
2019, Volume 10, Issue 2
- 89-109 Understanding the intention to use self service technologies in the airline industry
by N. Thamaraiselvan & S. Thanigai Arul & Dharun Kasilingam - 110-125 Financial development-income inequality nexus in South Eastern European countries: does the relationship vary with the level of inflation?
by Kunofiwa Tsaurai & Charles Nyoka - 126-145 Assessing and improving performance for a small contact centre
by Lifang Wu - 146-176 An exploratory study on the morphology and measurement of teleshopping trust: a scale development
by Olfa Bouhlel - 177-193 How product quality, brand image, and customer satisfaction affect the purchase decisions of Indonesian automotive customers
by Aris Insan Waluya & M. Ali Iqbal & Rhian Indradewa
2019, Volume 10, Issue 1
- 1-22 Bill prioritisation and bill payment orientation in the developing country context
by Joseann Knight & Donley Carrington - 1-22 Bill prioritisation and bill payment orientation in the developing country context
by Joseann Knight & Donley Carrington - 23-33 Service quality gap - a tale of two companies
by Hasnan Baber - 23-33 Service quality gap - a tale of two companies
by Hasnan Baber - 34-54 Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour
by Benny J. Godwin & Rowena Wright - 34-54 Understanding the antecedents of service decisions: an integration of service promiscuity and customer citizenship behaviour
by Benny J. Godwin & Rowena Wright - 55-67 Social loafing with group development
by Min Zhu & Huaqing Wang - 55-67 Social loafing with group development
by Min Zhu & Huaqing Wang - 68-88 Green innovation under uncertainty - a dynamic perspective
by Ping Li & Mohan Menon & Zuoming Liu - 68-88 Green innovation under uncertainty - a dynamic perspective
by Ping Li & Mohan Menon & Zuoming Liu
2018, Volume 9, Issue 2
- 95-110 Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
by Reyner Pérez-Campdesuñer & Alexander Sánchez-RodrÃguez & Gelmar GarcÃa-Vidal & Rodobaldo MartÃnez-Vivar - 95-110 Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
by Reyner Pérez-Campdesuñer & Alexander Sánchez-Rodríguez & Gelmar García-Vidal & Rodobaldo Martínez-Vivar - 111-124 The antecedents of green information system and impact on environmental performance
by Zuoming Liu & Huaqing Wang & Ping Li - 111-124 The antecedents of green information system and impact on environmental performance
by Zuoming Liu & Huaqing Wang & Ping Li - 125-142 Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy
by Peerayuth Charoensukmongkol & Pornprom Suthatorn - 125-142 Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy
by Peerayuth Charoensukmongkol & Pornprom Suthatorn - 143-157 The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India
by Devkant Kala & D.S. Chaubey - 143-157 The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India
by Devkant Kala & D.S. Chaubey - 158-176 Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect
by Sridhar Manohar & Ganesan Palanisamy - 158-176 Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect
by Sridhar Manohar & Ganesan Palanisamy
2018, Volume 9, Issue 1
- 1-17 Is the complementarity between remittances and human capital development a panacea for income inequality reduction?
by Kunofiwa Tsaurai - 1-17 Is the complementarity between remittances and human capital development a panacea for income inequality reduction?
by Kunofiwa Tsaurai - 18-35 Outsourcing in-house food operation in a hotel organisation in Hong Kong
by Pimtong Tavitiyaman & Bruce Tsui & Ray Tak-Yin Hui - 18-35 Outsourcing in-house food operation in a hotel organisation in Hong Kong
by Pimtong Tavitiyaman & Bruce Tsui & Ray Tak-Yin Hui - 36-60 Antecedents and outcomes of telecom reputation in Ghana
by Alex Anlesinya & Zakari Bukari & Amy Afi Bonuedi & Michael K. Mickson & Adwoa Benewaa Brefo-Manuh & Gerald Joseph Nii Tetteh Nyanyofio - 36-60 Antecedents and outcomes of telecom reputation in Ghana
by Alex Anlesinya & Zakari Bukari & Amy Afi Bonuedi & Michael K. Mickson & Adwoa Benewaa Brefo-Manuh & Gerald Joseph Nii Tetteh Nyanyofio - 61-76 Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings
by Dharmesh D. Gadhavi & Jayesh D. Patel & Yupal S. Shukla - 61-76 Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings
by Dharmesh D. Gadhavi & Jayesh D. Patel & Yupal S. Shukla - 77-94 Effect of conflict and emotions on perceptions of social loafing in groups
by Satvir Singh & Min Zhu & Huaqing Wang - 77-94 Effect of conflict and emotions on perceptions of social loafing in groups
by Satvir Singh & Min Zhu & Huaqing Wang
2017, Volume 8, Issue 1/2
- 1-17 Evaluating competitiveness of the convention destination: a primary stakeholders' perspective in Chiang Mai City, Thailand
by Wanniwat Pansuwong - 18-34 The moderating role of service innovation on the relationship between customer satisfaction and customer value: a case of 3-star hotels in Jakarta
by Ronald Sukwadi - 35-50 Implementation of technology for business cluster management: a prototype of sharing economy among customs broker SMEs in Thailand
by Kanitta Chutanoparat & T. Mokkhamakkul & S. Sinthupinyo - 51-72 A comparative study of two Thai franchises in international expansion
by Arunee Lertkornkitja - 73-89 What values are perceived by hotel guests?
by Levyda Levyda - 90-108 CAPEX efficiency and service quality improvement via tower sharing in the Indonesian telecommunication industry: optimisation model using comparison of genetic algorithm and simulated annealing methods
by Anisah Firli & Ina Primiana & Umi Kaltum & Yevis Marty Oesman & Aldrin Herwany & Yudi Azis & Akhmad Yunani - 109-131 Perception of faculty members on factors affecting quality education and employability skills in technical education sector: an empirical analysis
by O.P. Shukla & S.K. Garg
2014, Volume 6, Issue 3
- 209-221 Online decision support system for finished lamb production
by Wyn Morris & Nishikant Mishra - 222-247 Management consulting: measuring performance and the use of success fees
by Bärbel Fleischer & Dodo Zu Knyphausen-Aufseß & Lars Schweizer - 248-262 A disruption analysis of mobile communication services using business ecosystem concept
by Thanh Van Do & Hanne Kristine Hallingby & Loc H. Khuong & Natalia Kryvinska - 263-281 The relationship between income level and medical tourism service quality expectations
by Jose F. Moreno & Michael Guiry
2014, Volume 6, Issue 2
- 115-131 Why travellers share information online: a model of trust, innovativeness and loyalty in Generation Y travellers
by Anupama Sukhu & Anil Bilgihan - 132-145 Employees' perception of empowerment: a comparative study among different sectors of banks
by Elizabeth George & K.A. Zakkariya - 146-162 A comparison of academia and industry perceptions of an ideal hospitality management programme
by Chandan Kumar Banerjee & Kaushik Mandal - 163-180 Enhancing customer experience in Canadian hotels
by Chandana Jayawardena & Anupama Sukhu - 181-192 Using practice theory to analyse value propositions and value facilitation in self-reliance training
by Benjamin P.W. Ellway - 193-208 Exhibitors and visitors' motivations at destination trade shows
by Shobha Menon & Manoj Edward
2014, Volume 6, Issue 1
- 1-13 Evaluation of HIV health services in Lagos State: an empirical study
by Waliu Apena & Rajeev K. Bali & Jackie Binnersley & Raouf N.G. Naguib & Michael O. Odetayo & Vikraman Baskaran - 14-37 Textual meta-analysis of maintenance management's knowledge assets
by Fazel Ansari & Patrick Uhr & Madjid Fathi - 38-62 Causality between the pillars of development and economic growth: a panel VAR application
by Rudra P. Pradhan & John H. Hall - 63-96 Service supply chain management: generalised and applied framework perspective
by Zhixiang Chen - 97-111 Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital
by Guimin Duan & Lan Qiu & Weiping Yu & Hao Hu
2013, Volume 5, Issue 3
- 179-202 On the demand for nursing labour in hospital pharmacies
by Sean M. Murphy & Daniel L. Friesner & Robert Rosenman - 203-221 The antecedents of re-purchase intentions: the service quality perspective
by Anthony Perrone & Ho Yin Wong - 222-255 Understanding satisfying service encounters in retail banking - a dyadic perspective
by Nathalie Kania & Thorsten Gruber - 256-274 Applying Kansei Engineering, the Kano model and QFD to services
by Markus Hartono & Tan Kay Chuan & John Brian Peacock
2013, Volume 5, Issue 1/2
- 5-20 Are service-based business models of the video game industry blueprints for the music industry?
by Florian Waldner & Martin Zsifkovits & Kurt Heidenberger - 21-40 SOA investment decision-making using real options analysis
by Lukas Auer - 41-71 The role of e-commerce in B2B markets of goods and services
by Polina Fauska & Natalia Kryvinska & Christine Strauss - 72-92 Consideration of aspects affecting the evolvement of collaborative e-business in service organisations
by Oksana Urikova & Iryna Ivanochko & Natalia Kryvinska & Christine Strauss & Peter Zinterhof - 93-111 A service oriented framework for designing buyer supplier relations
by Werner Wetzlinger & Jörg Schweiger & Gerold Wagner & Christian Neumann - 112-124 Multi-channel management: an exploratory study of current practices
by Lea M. Wakolbinger & Christian Stummer - 125-153 Service innovation capabilities: what are they?
by Lidia Gryszkiewicz & Eleni Giannopoulou & Pierre-Jean Barlatier - 154-177 A process model to guide the integration of business processes and services within and across organisations
by Dietmar Nedbal
2012, Volume 4, Issue 4
- 267-281 Service quality, image and loyalty towards Malaysian hotels
by Tat-Huei Cham & Yalini Easvaralingam - 282-297 Determinants of student satisfaction in higher education: an empirical study in Dubai
by Sanjai K. Parahoo & Rana M. Tamim - 298-316 A study of impact of search engine optimisation to internet marketing strategy
by Achmad Nizar Hidayanto & Moch. Sidhki Adha & Meganingrum Arista Jiwanggi & Tisha Melia - 317-330 Two main cognitive gaps by using TRIZ and tools in service system design
by Jui-Chin Jiang & Paul Sun & Yuan-Ju Chou - 331-343 An exploratory study of service productivity index for service industry evaluation
by Nur Indrianti - 344-365 Primary TQM practices and their effects on engineering performance in a Malaysian semiconductor firm
by Poh Kiat Ng & Kian Siong Jee
2012, Volume 4, Issue 3
- 169-185 Strategic planning of service supply chain using dynamic SAP-LAP model: a case study of a leading gas organisation in India
by Fauzia Siddiqui & Abid Haleem & Chitra Sharma - 186-208 Integrating TQM and HRM to achieve a higher knowledge sharing in Malaysian service firms: an SEM approach
by Keng-Boon Ooi & Veeri Arumugam & Voon-Hsien Lee & Janet Lew-Sian Wooi - 209-235 The determinants of customer loyalty in Malaysian mobile telecommunication services: a structural analysis
by Lai-Ying Leong & Teck-Soon Hew & Keng-Boon Ooi & Binshan Lin - 236-251 Determining factors affecting broadband services adoption: an empirical analysis of Malaysian consumers
by Jia-Jia Sim & Foong-Min Kong & Voon-Hsien Lee & Garry Wei-Han Tan & Aik-Chuan Teo - 252-264 Weighted directed graph: a Petri net-based method of extraction of closed weighted directed Euler trail
by Sunita Kumawat
2012, Volume 4, Issue 2
- 93-103 Temp workers: why be loyal?
by Isabelle Galois & Juliet F. Poujol & Pascal Paillé - 104-121 Organising infrastructure networks - two descriptive case studies on value creation
by Maila Herrala & Pekka Belt & Harri Haapasalo & Pekka Pakkala - 122-144 Spare parts management at automobile service centre using artificial neural network
by Rishu Sharma & Suresh Garg - 145-166 Relational capital and SME collaborative strategy in the Malaysian service industry
by Alan G. Downe & Siew-Phaik Loke & Murali Sambasivan - 167-168 Introduction to Opinion note: Quo vadis Malaysian Higher Education?
by Nirwan Idrus
2012, Volume 4, Issue 1
- 4-26 Mobile Interfaced Crops Diagnosis Expert System (MICDES): a case for rural Kenyan farmers
by Daniel Orwa Ochieng & Timothy Mwololo Waema & Jared Okoyo Onsomu - 27-42 Redesigning the inter-facility network of a parcel distribution company in a developing country
by Omar Ben-Ayed - 43-61 Engineering analysis and economic evaluation of broadband fixed wireless access in developing country: wireless city in Thailand
by Pichet Ritthisoonthorn & Kazi M. Ahmed & Donyaprueth Krairit - 62-74 XO integration: voices from the field
by Wanda Eugene & Shaundra Bryant Daily & Elana Langer - 75-92 A service model for improving healthcare delivery in rural developing communities
by Ronald J. Leach & Todd Shurn & Legand L. Burge & Peter A. Keiller & John Trimble
2011, Volume 3, Issue 4
- 354-375 The benefits of management accounting practices in manufacturing and service firms: a Finnish study
by Adebayo Agbejule & Jonna Huusko - 376-392 Proactive contracting + Service design = Success!
by Katri Rekola & Helena Haapio - 393-410 Modelling and discrete-event simulation for ski lifts service operations design
by Fatah Chetouane & Remy Bernier & Abderrahmane Fadil - 411-426 Using game theory and fuzzy MCDM to choose strategic orientation in uphold of private sector by approach balanced scorecard: Iranian industries
by Meisam Jafari-Eskandari & Ali Reza Aliahmadi & Seyed Gholamreza Jalali-Naini - 427-445 Co-creation of value for a public service
by Lorna Uden & Marja Naaranoja - 446-458 Understanding the human factor: the key to information systems implementation in service operations
by Tauno Kekale & Karen Spens & Kongkiti Phusavat
2011, Volume 3, Issue 3
- 251-266 International service delivery and internet-based technologies
by Clara Benevolo & Riccardo Spinelli - 267-280 Ownership mix of addiction treatment centres in the USA
by Guy David & Margo Lederhandler & Victoria Acevedo-Perez - 281-300 Does your HRM matter? A focus on difference between managerial and non-managerial employees
by Seonghee Cho & Robert H. Woods & Karl J. Mayer - 301-322 Service-choice behaviour modelling constructed with multiple decision-making processes
by Takeshi Kurosawa & Ken Nishimatsu & Motoi Iwashita & Akiya Inoue & Moshe E. Ben-Akiva & Denis Bolduc - 323-335 Healthcare service delivery and customer satisfaction: insight from government hospitals in Fiji
by Gurmeet Singh - 336-350 Fit as gestalts between global supply chain strategies and service outputs
by Kangkang Yu
2011, Volume 3, Issue 2
- 137-156 Performance measurement in the healthcare supply chain
by Veronique Nabelsi - 157-169 Competitive excellence in the global supply chain
by Dayr Reis & Leticia Pena & Gail Gillis - 170-196 Multi-model for planning high-complexity spectrum
by S.R.M. Oliveira & E.W. Cazarini & J.D. De Oliveira - 197-206 A hybrid algorithm for uncapacitated facility location problems
by T.G. Pradeepmon & Brijesh Paul - 207-217 Quality service: estimating software reliability for global system for mobile communications (GSM) Funtone
by Aigbokhan Edwin Enaholo & Ago K.M. Quaye & Lawrence I. Oborkhale & Ephrem Eyob & Adeyemi A. Adekoya & Emmanuel Omojokun & Adigun J. Oyeranmi - 218-231 Socioeconomics in supply chain management: a case study analysis of facility location decisions with GIS
by Coray Davis - 232-249 The risks and benefits associated with global outsourcing
by Seyed-Mahmoud Aghazadeh
2011, Volume 3, Issue 1
- 3-20 Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
by Rajat Gera - 21-35 The influence of TQM practices on supply chain collaboration: a proposed model for the service industry
by Nathan Darmawan & Jia Jia Sim & Veeri Arumugam & Kim-Wai Chow - 36-61 Relationship between service gap and perception for mapping of quality attributes into four service quality factors
by Mal-Kong Sia - 62-77 The impact of TQM practices on learning organisation and customer orientation: a survey of small service organisations in Malaysia
by Yueh-Sin Ang & Voon-Hsien Lee & Boon-In Tan & Alain Yee-Loong Chong - 78-91 TQM and service quality: a survey of commercial banking industry in Malaysia
by Wen-Yi Sit & Keng-Boon Ooi & Siew-Phaik Loke & Garry Tan Wei Han - 92-103 Introducing iterative model into quality management with focus on emerging markets
by Jasna Tusek - 104-121 Challenges facing higher education as a service industry in a developing country
by Nirwan Idrus - 122-133 Student perceptions of service quality in the school of accounting: a case analysis of a private university in Malaysia
by Chee-Hoong Lam & Felix Chee-Yew Ng & Peter Sin-Howe Tan & King-Tak Yew
2010, Volume 2, Issue 3/4
- 227-245 A conceptual framework for presenting and promoting human resource knowledge sharing in the supply chain as a social network
by Abbas Afrazeh & Iman Zarinozv - 246-266 A multi-product lot size in make-to-order supply chain using discrete event simulation and response surface methodology
by Wafik Hachicha & Ahmed Ammeri & Faouzi Masmoudi & Habib Chabchoub - 267-285 Literature review of covering problem in operations management
by C.N. Vijeyamurthy & R. Panneerselvam - 286-306 Aggregating performance measures of a multi-echelon supply chain using the analytical network and analytical hierarchy process
by Julie Drzymalski & Nicholas G. Odrey & George R. Wilson - 307-321 Research on job integration of multi-agent in multimodal transportation with time windows
by Guiwu Xiong & Yong Wang - 322-331 Selection of partner companies in extended enterprise using fuzzy AHP
by Bobin Cherian Jos & S. Kumanan - 332-349 Ant colony optimisation based heuristic for one-sided time constraint vehicle routing problem
by M. Saravanan & K.A. Sundararaman - 350-370 A decision-making framework for the selection of third-party reverse logistics provider
by P. Murugesan & A. Noorul Haq - 371-384 A DNA-based algorithm for capacitated vehicle routing problem using temperature gradient technique
by B.S.E. Zoraida & Michael Arock & B.S.M. Ronald & R. Ponalagusamy - 385-411 Analysis of time delays for loss reduction in an automobile components manufacturing organisation using a proactive supply chain risk management model
by D. Elangovan & G. Sundararaj & S.R. Devadasan & P. Karuppuswamy - 412-432 A meta-heuristic for design of a capacitated production/inventory system
by Cigdem Z. Gurgur
2010, Volume 2, Issue 2
- 109-120 Gender roles and family decision making: a study of Indian automobile purchases
by R.K. Srivastava & Beverlee B. Anderson - 121-136 Shopping orientation and behavioural patterns of Indian consumers: study of a Tier II city
by Piyali Ghosh & Vibhuti Tripathi & Smit Saini & Swati Agrawal - 137-147 The development and validity of new service development scale: using a balanced scorecard approach
by Guoping Wu & Guofeng Gai & Ying Wang - 148-179 Financial crisis, IMF and bank efficiency: empirical evidence from the ASEAN-4 countries
by Fadzlan Sufian - 180-196 An analysis on the behavioural traits of salaried class investors in Tamil Nadu
by R. Kasilingam & G. Jayabal - 197-210 Identifying the factor structure of customer satisfaction by modified importance-performance analysis
by Chi-Fan Lin - 211-224 Supply chain management in health sector in Thailand: a case study
by Duangpun Kritchanchai & Rawee Suwandechochai
2010, Volume 2, Issue 1
- 1-29 An e-services reference model to streamline the Global Village Grid
by Seyyed Mohsen Hashemi & Mohammadreza Razzazi - 30-45 Factors that mitigate employee job stress in the service industry
by Amarjit Gill & Nahum Biger & Smita Bhutani - 46-58 IT project risk assessment methods: a literature review
by Shan Liu & Jinlong Zhang - 59-79 Knowledge management in businesses using service-oriented architecture – a practical implementation of Topic Maps using a case study of Amazon
by Meghana Rao & Tugrul U. Daim - 80-108 The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives
by Mohammed T. Nuseir & Mamoun N. Akroush & Bushra K. Mahadin & Abdullah Q. Bataineh
2009, Volume 1, Issue 4
- 315-339 Supply chain design of an electronic industry using lean principles
by Om Pal Singh - 340-357 Governance and performance evaluation of the Portuguese seaports in the European context
by Rui Cunha Marques & Manuel Luz Carvalho - 358-370 Water and sanitation for all? Rural versus urban provision
by Susanna Wolf - 371-392 The service net facility integration appraisal
by Rinaldo C. Michelini & Roberto P. Razzoli - 393-413 Consulting success and contingent fees as important elements on the way to a theory of management consulting
by Lars Schweizer & Dodo zu Knyphausen-Aufsess & Martin Rajes - 414-426 The impact of inventory turnover ratio on companies' stock performance in the retail industry
by Seyed-Mahmoud Aghazadeh - 427-446 Marketing to the bottom of the pyramid: opportunities in emerging markets
by Maktoba Omar & Robert L. Williams Jr.
2009, Volume 1, Issue 3
- 209-232 Does service quality implementation mediate the relationship between technical service quality and performance: an empirical examination of banks in Jordan
by Mamoun N. Akroush - 233-249 The impact of customer education on customer participation, functional service quality and trust in restaurant services
by Cheng-Yue Yin & Xue Yang - 250-266 Agent's quest for reputation and referrals from past and present customers as the agent's source of business
by Goitom Tesfom & Dawit Zerom - 267-283 Research on configuration and innovation of service supply chain: a case study
by Hua Song & Kangkang Yu - 284-300 Hiring candidates through references
by Rajib Lochan Dhar & Manju Bhagat - 301-313 Formal and relational incentives in BPO relationship management
by Li Shuangyan & Wan Difang & Shi Yarong
2008, Volume 1, Issue 2
- 99-116 One-stop service in government: best practice reports from the Chinese front line
by Jing-Hua Li & Ying Shen - 117-134 Do service sector trends stimulate entrepreneurship? A socio-economic labour market perspective
by Dieter Bogenhold & Uwe Fachinger - 135-149 Contribution of producer services to productivity in manufacturing: some empirical evidence from P.R. China
by Zhibiao Liu & Mingchao Yu & Jing Jiang - 150-162 A study on quality of information gathered by principal in IT service outsourcing
by Deng Lin & Yuanqiang Xia & Hongxing Cheng - 163-182 Sourcing decisions in the finance sector: current state and focus on economies of scale and knowledge management
by Stefan Koch - 183-195 The characteristics and evolution of services sector: evidence from P.R. China
by Shunzhong Liu & Guoping Wu - 196-207 Perceived service quality and patronage behaviour in the auto-repair industry
by Andreas Andronikidis & Victoria Bellou & Chris Vasiliadis
2007, Volume 1, Issue 1
- 6-23 Analysis and evaluation of tourism e-commerce websites in China
by Yaobin Lu & Zhaohua Deng & Bin Wang - 24-35 Governing Science, Technology and Innovation: lessons from policy formulation and regulation in Denmark
by Jens S. Jensen - 36-54 The study on audit pricing: new evidence from China
by Jihong Liu - 55-70 Is Vincent Ostrom's Democratic Administration and New Public Management at odds in East Africa's Public Administration?
by Eric E. Otenyo - 71-87 College Student Loans institution in China: achievement, defect and sustainable development
by Huang Wei - 88-97 Integration of DEA with input-output table for national economy efficiency analysis
by Bing Jiang & Shaowei Liu & Qian Wang