IDEAS home Printed from https://ideas.repec.org/a/ids/injsem/v6y2014i1p97-111.html
   My bibliography  Save this article

Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital

Author

Listed:
  • Guimin Duan
  • Lan Qiu
  • Weiping Yu
  • Hao Hu

Abstract

The hospitals in China are facing great challenges with the doctor-patient relationship, which requires a study of outpatient service quality. This paper aims to study the impact of outpatient service quality on patient satisfaction, patient trust and willingness to return. Using survey data from a leading public hospital in China, it shows that doctor visiting service quality, examination quality and payment and medicine receipt quality are positively related to patient satisfaction, patient trust and willingness to return. Pre-doctor visiting service quality only has a significant impact on patient satisfaction. Physical environment quality and waiting time do not have a significant impact on patient satisfaction, patient trust and willingness to return.

Suggested Citation

  • Guimin Duan & Lan Qiu & Weiping Yu & Hao Hu, 2014. "Outpatient service quality and doctor-patient relationship: a study in Chinese public hospital," International Journal of Services, Economics and Management, Inderscience Enterprises Ltd, vol. 6(1), pages 97-111.
    • Handle: RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=59725
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Wenxin & W. & Bentum-Micah & G. & Zhiqiang & M. & Bing & L. & Asabea Addo & A. & Boadi & B.E. & Atuahene & A.S. & Bondzie-Micah & V., 2020. "The Influence of Encounter Service Quality on Patient Satisfaction: An Empirical Study in Chinese Public Hospitals," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 466-482.
    2. Wenxin & W. & Bentum-Micah & G. & Zhiqiang & M. & Bing & L. & Asabea Addo & A. & Boadi & B.E. & Atuahene & A.S. & Bondzie-Micah & V., 2020. "The Influence of Encounter Service Quality on Patient Satisfaction: An Empirical Study in Chinese Public Hospitals," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(3), pages 461-477.
    3. Ying Mao & Wei Ning & Ning Zhang & Tao Xie & Jinnan Liu & Yongbo Lu & Bin Zhu, 2021. "The Therapeutic Relationship in China: A Systematic Review and Meta-Analysis," IJERPH, MDPI, vol. 18(7), pages 1-19, March.
    4. Abid Hussain & Muhammad Safdar Sial & Sardar Muhammad Usman & Jinsoo Hwang & Yushi Jiang & Awaisra Shafiq, 2019. "What Factors Affect Patient Satisfaction in Public Sector Hospitals: Evidence from an Emerging Economy," IJERPH, MDPI, vol. 16(6), pages 1-14, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:injsem:v:6:y:2014:i:1:p:97-111. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=236 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.