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Content
2022, Volume 36, Issue 3
- 382-402 Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran
by Sahar Rahmati & Soroush Avakh Darestani - 403-416 A case study on the service quality perception in a university mall: customers' perspective
by Ammar Moohialdin & Muhammad Saiful Islam - 417-438 Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis
by Mahmood Shahrabi & Amirhossein Amiri & Hamidreza Saligheh Rad & Sedigheh Ghofrani - 439-458 Integration of simulation modelling and lean management to improve patient flow at outpatient clinics
by Ahmed Shaban & George Ayad & Neamat Gamal Saleh Ahmed
2022, Volume 36, Issue 2
- 169-186 An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
by Haitham M. Alzoubi & Gouher Ahmed & Muhammad Alshurideh - 187-207 Airline dynamic price prediction using machine learning
by Kushal Kumar Ruia & Utkarsh Daga & Aditya Tripathi & Maruf Nissar Rahman & Saurabh Bilgaiyan - 208-241 Developing strategies to prioritise and mitigate the risks occurring in project management practices for an agile organisation - a perspective of Industry 4.0 technologies
by Santosh B. Rane & Yahya Abdul Majid Narvel - 242-264 Navigating recruitment paradox towards human resource productivity through ambidexterity
by Mohammad Ali Mahbod & Arash Shahin & Ali Nasr Isfahani - 265-292 Insights into customer online reviews of service quality in hotels: evidence from Vietnam
by Ha Thu Nguyen & Anh Thi Tu Le & Hoang Nguyen & Phong Thai Le - 293-311 Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
by Albert Justice Kwarteng
2022, Volume 36, Issue 1
- 1-26 Toward a sustainable social healthcare enterprise development model
by Nuttasorn Ketprapakorn & Sooksan Kantabutra - 27-45 Technological development and mitigation of environmental impact through ISO 14000: a review
by Alejandro Barragán-Ocaña & Paz Silva-Borjas & Katya Amparo Luna-López & María Del Pilar Longar-Blanco - 46-65 Representative bias and investment decision: the moderating role of accounting disclosure. An empirical study using structural equation modelling approach
by Jafer Alsawalhah - 66-92 Measuring level of performance of public transport sector: a case of India
by Abhinandan Khajuria & Supran Kumar Sharma & Dalip Raina - 93-109 Determinants of sustainable growth in Indian banking industry: an ISM approach
by Nikhil Dogra & Mohd Adil - 110-126 European banking groups' efficiency in a decade: an empirical investigation on the determinants
by Francesca Pampurini & Anna Grazia Quaranta - 127-149 Modelling the critical factors to control the warpage defect in a housing unit in a braking system using the analytic hierarchy process
by V. Sivabharathi & Roshni Pradhan & K. Mathiyazhagan & A. Senthil Kumar - 150-168 Application of heuristics for packing problems to optimise throughput time in fixed position assembly islands
by Thomas Henke & Jochen Deuse
2022, Volume 35, Issue 4
- 429-446 Smart services' quality scale
by Riham Adel - 447-472 Study on university research performance based on systems theory: systematic literature review
by Adhi Indra Hermanu & Mery Citra Sondari & Muhammad Dimyati & Diana Sari - 473-493 A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis
by Rajesh Attri & Akanksha Mishra - 494-516 Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
by Jasmin Herrera-de-la-Barrera & Claudio Romano Narvaez-Zuñiga & Maria Auxiliadora Iglesias-Navas & Alexander Pulido-Rojano - 517-542 The influence of rewards and the organisational environment on employee retention
by Álvaro Dias & Sara Barros & Leandro Pereira & Renato Lopes Da Costa & Rui Gonçalves - 543-575 National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis
by Jumana Ziad Al Zoubi & Samer Eid Dahiyat & Ahmad M. Obeidat & Naser A. Aboyassin - 576-598 The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates
by Mohamed Mahmoud Khtatbeh & Anuar Shah Bali Mahomed & Suhaimi Bin Ab Rahman & Rosmah Mohamed
2022, Volume 35, Issue 3
- 281-307 An ISM approach for lean implementation barriers in labour intensive Indian ceramic SMEs
by Jagdish Bhadu & Jaiprakash Bhamu & Dharmendra Singh & Kuldip Singh Sangwan - 308-331 The culture play, a key role in management consulting firms
by Renato Lopes Da Costa & Leandro Pereira & Álvaro Dias & Rui Gonçalves - 332-351 Enhancement of the efficiency of internal supply chain production system through process-to-process interaction
by Mohd Norzaimi Che Ani & Shahrul Kamaruddin & Ishak Abdul Azid - 352-382 Lean manufacturing practices for enhancing firm performance in medium enterprises: a case study from Indian context
by Sachin Saini & Doordarshi Singh - 383-414 Quality circles implementation in an Indian scientific equipments manufacturing company: a case study
by Shaman Gupta & Pankaj Chandna - 415-428 Entrepreneurship orientation in the handicraft industry in Bali, Indonesia using the triple helix concept
by Ni Luh Wayan Sayang Telagawathi & Made Setini & Ni Made Suci & Ni Nyoman Yulianthini & Daru Asih & Ni Made Satya Utami
2022, Volume 35, Issue 2
- 143-156 The external environment dynamics analysis towards competitive advantage and company performance: the case of manufacture industry in Indonesia
by S. Riyadi & M. Munizu - 157-170 Quality improvement with fault tree analysis and failure mode effect analysis - a case study in a chroming applicator
by Elia Oey & Evelyn Soenartio - 171-192 Inferiority feeling and conspicuous buying behaviour: analysing quality of life concerns among consumers in Mexico
by Rajagopal - 193-219 Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
by Ram Nath Yadav & Devendra Kumar & Ajay Kumar Sharma & Naveen Virmani - 220-240 Enablers and barriers for adoption of lean system: a mix method approach
by Muhammad Zia-ur-Rehman & Muhammad Hashim & Hakeem-ur-Rehman & Shahzad Iqbal & Sajjad Ahmad Baig & Yusra Khalid & Ayesha Khan - 241-261 The relationship between innovation and kaizen culture among electrical and electronics manufacturing companies in Malaysia
by Siew Mui Kong & Rajendran Muthuveloo - 262-280 Investigating the impact of organisational cohesion on employees' productivity of Mashhad bus organisation, using the adaptive neuro fuzzy inference system
by Zahra Nikkhah-Farkhani & Alireza Khorakian & Shokoofe Loqmani-Devin & Mina Boustani-Rad
2022, Volume 35, Issue 1
- 1-16 Activity-based costing in the public sector and non-profit organisations: towards risk-based approach
by Bakhtiar Ostadi & Reza Zare - 17-39 Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
by Tomás José Fontalvo-Herrera & Roberto Herrera & Jesús Zambrano - 40-56 Multivariate statistical process monitoring and control of machining process using principal component-based Hotelling T 2 charts: a machine vision approach
by Ketaki Joshi & Bhushan Patil - 57-77 The role of servant leadership and work engagement in improving extra-role behaviour and teacher performance
by Yustinus Budi Hermanto & Veronika Agustini Srimulyani - 78-116 Design of experiments and Monte Carlo simulation-based prediction model for productivity improvement in printing industry
by Santosh B. Rane & Prathamesh R. Potdar & Nandkumar Mishra - 117-142 Process improvement using lean tools: a case from carpet manufacturing industry
by Bhavna Pandey & Vinod Yadav & Avanish Singh Chauhan & Ajay Rathore
2021, Volume 34, Issue 3
- 293-318 Effect of organisational culture on organisational performance - the case of security sector
by Leandro Pereira & André Rodrigues & Renato Lopes Da Costa & Rui Gonçalves & Luis Martins - 319-335 Evaluation method of the sigma level multidimensional capacity of the service dimensions in a call centre of a telephone company
by Orianna Fontalvo Echavez & Tomás José Fontalvo Herrera & Roberto Herrera - 336-349 Lean Six Sigma in food industry: a case study
by Harsimran Singh Sodhi - 350-362 Characteristic study contributing towards the productivity of manufacturing sector in India
by Harsimran Singh Sodhi - 363-378 Quality function deployment technique for banking the unbanked: a case study in Karnataka
by G.S. Vijaya & P. Divya Prabhu - 379-398 The workload measurement and comparison of bank tellers: a case from Indonesia
by Hotniar Siringoringo & E.S. Margianti & Qurrota Ayyun & Ikhwan Arbiyanto - 399-414 An evaluation of sustainability of Industry 4.0 aspects
by Harsimran Singh Sodhi - 415-444 Interpretive structural modelling to evaluate the key barriers inhibiting successful implementation of overall equipment effectiveness
by Sandeep Singh & Jaimal Singh Khamba & Davinder Singh
2021, Volume 34, Issue 2
- 135-157 Managing arrival variability in healthcare services: case of an out-patient department
by Piyush Gupta & Piyush Pranjal & Amit Sachan & Punam Prasad - 158-175 Resource allocation for implementing strategic quality management strategies in pharmaceutical industry in India: a case study
by Harjit Kaur & Sanjay Kaushik - 176-204 The mediating effect of business ethics in the relationship between total quality management and sustainable performance: perspective from 4- and 5-stars hotels
by Kit-Yeng Sin & Choon Ling Sim & Yi Jin Lim & Damien Lee & Joanne Shaza Janang - 205-230 Necessities of employee productivity in garment industries: challenges and effects of harassment, abuse and discrimination
by Mohammad Nurul Alam & A.K.M. Manirul Bahar & Manimekalai Jambulingam & M.D. Mahamudul Hassan - 231-240 Public service motivation and job performance: an exploratory study in Jordanian municipalities
by Sahem Nawafleh - 241-265 Process institutionalisation crowds out innovativeness? An empirical analysis on the relationships between ISO 9000 adoption and R%D expenditure
by L.M. Daphne Yiu & Hugo K.S. Lam & Andy C.L. Yeung - 266-277 Productivity analysis of education and research fields in universities of medical sciences: a case study of Iran
by Bahram Nabilou & Hassan Khorsandi & Ali Reza Chavshin & Aram Feizi & Hasan Yusefzadeh - 278-292 Determinants of the performance of insurance companies
by Abdelkader Mohamed Sghaier Derbali & Ali Lamouchi
2021, Volume 34, Issue 1
- 1-19 Process audit in a beverage industry - line efficiency and downtime analysis, a case study
by John Macarthur & Sumesh Narayan & Rajeshkannan Ananthanarayanan & Devi Rengamani Seenivasagam & Kamendra Narayan Swami - 20-32 E-government and citizen satisfaction in Jordan: EGOVSAT testing using SEM approach
by Sahem Nawafleh - 33-63 Psychometric instrument development of the sustainable balanced scorecard for the success of a new product development
by Zhengxiaoming Aminaimu & Yudi Fernando - 64-83 Special economic zones in India: establishment, challenges, and possibilities
by Devendra Singh Thakur - 84-101 Impact of input parameters variability on surface roughness and density on laser sintered AlSi10Mg specimens
by Ritesh Sharma & Sanjeev Kumar & Rajeev Kumar Saha - 102-122 Waste analysis framework for lean production: pilot study in a healthcare setting
by Zahra Akrami & Seyed-Hadi Mirghaderi & Ali Naghi Mosleh Shirazi - 123-133 Investigating the relationships between perceived organisational support, emotional labour strategies, emotional exhaustion, organisational commitment, and job performance
by Sayyed Mohsen Allameh
2021, Volume 33, Issue 4
- 435-449 A novel procedure to improve traditional EWMA control chart performance in detecting both small and large shifts
by Negin Torkamani & Zahra Jalilibal & Amirhossein Amiri - 450-470 Empirical investigation of supply disruption in plastic SMEs
by P. Raghuram & Dhianeshwar Jawahar - 471-492 Statistical thinking and techniques: use and benefits in manufacturing companies
by José Carlos De Toledo & Fabiane Letícia Lizarelli & Miguel Angel Aires Borrás & Manoel Fernando Martins - 493-516 Maximising availability of complex repairable systems and flexible selection of performance parameter using PSO
by Ajay Kumar - 517-541 Non-traditional optimisation approaches for economic design of X control chart
by Ramakant Sinha & Abhijeet Ganguly - 542-567 Mediation effects of information technology links with suppliers and information sharing with suppliers in the relationship of supply chain process integration and supply chain performance
by Huong Thi Xuan Phung & Anh Chi Phan & Ha Thu Nguyen & Yoshiki Matsui
2021, Volume 33, Issue 3
- 293-310 Analysing productivity and finding solutions to improve productivity at the GLS plant of a selected lamp manufacturing factory in Bangladesh
by Md Shafiqul Islam & Muhammad Abdus Samad & Pradip Sarkar & Taufiqur Rahman & Mohiuddin Ahmed - 311-335 Assessing the ideology of total quality management towards hotel sustainability performance: empirical evidence using structural equation modelling
by Kit Yeng Sin & Muhammad Shahar Jusoh & Abbas Mardani - 336-366 Inter-continental review for diffusion rate and internal-external benefits of ISO 9000 QMS
by Ahmet Demir - 367-383 Method to appraise financial and productivity indicators in small and medium enterprises in the tourist lodging sector of Cartagena-Colombia applying discriminant multivariate analysis
by José Morelos Gómez - 384-406 Knowledge integration mediate the influence of quality management practice on organisational performance
by Sri Wartini & Wisnu Untoro & Joko Suyono & Mugi Harsono - 407-419 Value engineering and cost of quality: an integrated framework
by Enas AbdAllah & Noha Mostafa & Mansour Abou Gamila & Hesham Elawady - 420-434 The influence of psychological factors on customers information search behaviour
by Seyed Fathollah Amiri Aghdaie & Ali Kazemi & Seyed Hesamaldin Mahdavinia
2021, Volume 33, Issue 2
- 157-179 Lean practices to improve the learning process and production document control: a case study
by Marcelo Albuquerque De Oliveira & Marcelo Silva Pereira & Rui M. Lima & Andréia Freitas Vieira - 180-197 Service quality dimensions and repurchase intentions in online shopper: an Indian experience
by Sunil Atulkar - 198-217 The relationships among overall service quality, customer satisfaction and customer loyalty in library services
by Tohid Kachwala & Dinesh Panchal & Aditya Bali - 218-233 Investigation of lean manufacturing factors for waste reduction in manufacturing SMEs
by Harsimran Singh Sodhi & Doordarshi Singh & Bikram Jit Singh - 234-252 Measuring profit efficiency of Colombian banks: a composite non-standard profit function approach
by Diego Restrepo-Tobón & Jim Sánchez-González - 253-270 Assessing and forecasting method of financial efficiency in a free industrial economic zone
by Tomás José Fontalvo-Herrera & Enrique Delahoz-Dominguez & Orianna Fontalvo-Echavez - 271-292 ISO 9001 quality management systems and organisational performance: a study of metal mechanical companies from Southern Brazil
by Leonardo Stertz Sfreddo & Guilherme Bergmann Borges Vieira & Gabriel Vidor & Roberto Birch Gonçalves & Cíntia Paese Giacomello
2021, Volume 33, Issue 1
- 1-20 Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia
by Tomás Fontalvo-Herrera & Enrique Delahoz-Dominguez & Orianna Fontalvo - 21-45 Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan
by Arsalan Najmi & Waqar Ahmed & Shahab Uddin & Suhaiza Zailani - 46-56 Emergence of ISO 9001:2015 standard and its linkage with world class manufacturing strategies
by M. Santhose & V. Senthil & S.R. Devadasan & K. Balakrishnan - 57-83 The relationship between the competency level and the efficiency of a project manager: self-perspective vs. subordinates' perspective
by Taghrid Suifan & A. Daraba'a & Lilana Sukkari & Salah Alhyari & Rateb J. Sweis - 84-126 Instruments to identify relevant quality management practices to productivity
by Bertha Viviana Ruales Guzmán & Oscar Fernando Castellanos Domínguez & Alessandro Brun - 127-156 A comparative study of quality management practices between Vietnamese and Japanese manufacturing plants
by Minh Hue Nguyen & Phan Chi Anh & Yoshiki Matsui
2021, Volume 32, Issue 4
- 413-439 CMMS software quality function deployment based on maintenance objectives: a framework for software selection process
by Hadi Balouei Jamkhaneh & Reza Shahin & Arash Shahin & Mohammad ArabYarmohammadi - 440-457 Measuring efficiency and effectiveness of workers' performance and information flow system in technical universities in Ghana
by Ruth Appiah & Shizhu Liu & Emmanuel Caesar Ayamba & Moping Fang - 458-501 Efficiencies in Islamic banking: a bibliometric and theoretical review
by Syed Alamdar Ali Shah & Raditya Sukmana & Bayu Arie Fianto - 502-519 Measuring business process maturity: is Hammer model validated in practice?
by Shiva Mohammadi & Nasser Motahari Farimani & Mohammad Mahdi Farahi - 520-535 The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
by Mohd Sadiq & Mohd Adil - 536-556 Impact of Six Sigma critical success factors on productivity improvement through absorptive capacity in the manufacturing industry in Saudi Arabia
by Amer Al-Atiyat & Adedapo Oluwaseyi Ojo & Patrick Chin-Hooi Soh
2021, Volume 32, Issue 3
- 279-306 Developing a model of key managerial competencies using meta-synthesis approach
by Sajjad Balali Shahvari & Nour Mohammad Yaghoubi & Milad Vafadar - 307-326 Value stream mapping implementation: an operational view
by Changiz Valmohammadi & Ali-Asghar Dadashnejad - 327-343 An investigation into the impact of employee empowerment on organisational commitment: the case of Zajil International Telecom Company of Jordan
by Abdul Azeez Badir Alnidawi & A.S.H. Yousif & Khalid M. Hmdan - 344-368 Evaluating performance in the golf course industry using the PPP model
by Mohan Rao - 369-382 Multi-objective model for the location of distribution centres with cost evaluation, road access and insecurity
by Thalía Obredor-Baldovino & Katherinne Salas-Navarro & Luis López-Andrade & Rafael Ariza-Avendaño & Shib Sankar Sana - 383-411 Exemplary airline service quality is the way forward to secure passenger confidence in air travel - an empirical study in Malaysia
by M.V. Deepa & K. Jayaraman & Seethal Keloth
2021, Volume 32, Issue 2
- 147-178 On modelling the determinants of total factor productivity in the MENA region: a macro-micro firm-level evidence
by Nesreen Seleem & Chahir Zaki - 179-202 Effort estimation of web-based projects: a systematic review
by Dhiraj Kumar Goswami & Saurabh Bilgaiyan & Samaresh Mishra - 203-215 Total quality management and its effects on organisational performance: a study of PZ Cussons Plc. Lagos, Nigeria
by Jane C. Kalu & James N. Obi & Jane A. Ekeagbara & Titilope Odejobi & James E. Obiri & Anuoluwapo Oloruntoba & Adeola Kolawole & Bidemi C. Beckley - 216-245 Evaluation of quality cost in a multinational company located in Tangier, Morocco
by Mohamed Ben Ali & Dina Baghdadi Mazini & Insaf Ghailani & Said Barrijal - 246-264 Studying the conformity level of customer needs and organisation perception using a customer satisfaction index
by Nematollah Mohseni & Ahmadreza Shekarchizadeh & Arash Shahin - 265-277 Diagnosis framework for quality management system in blood banks: a Brazilian case study
by Vinícius G. De Lemos & Vítor Z. Bernardo & Matheus De S. Dall'Agnol & Leonardo P. Ruli & Andrew M. Bacelar & Ana C. Honda & César J.C.M. Da Costa & Mateus C. Gerolamo
2021, Volume 32, Issue 1
- 1-22 Co-deployment of quality standards: a systematic literature review
by Hind Dahar & Ounsa Roudies - 23-52 System dynamics model to improve productivity in manufacturing industries
by Raju Kamble & Lalit Wankhade - 53-71 Strategic planning of optimising productivity: a '5S under lean quality' approach
by Supriyo Roy & Kaushik Kumar & Biswajit Satpathy - 72-91 On bivariate control charts for the mean of autocorrelated process
by Vahideh Gorgin & Bahram Sadeghpour Gildeh & Majid Sarmad & Mohammad Amini - 92-108 Bayesian quantile regression and unsupervised learning methods to the US Army and Navy data
by Jong-Min Kim & Chuwen Li & Il Do Ha - 109-128 Case study: application of SMED in SIM card manufacturing company
by Sanchit Jain & Rahul O. Vaishya - 129-145 Quality and performance in small accounting firms
by Lars Kolvereid & Bjørn Willy Åmo
2020, Volume 31, Issue 4
- 445-460 Local brand franchise competition in the disruption era
by N.S. Subawa & N.W. Widhiasthini & N.P.I. Permatasari - 461-482 Firefly enabled agility assessment in manufacturing systems
by P.G. Saleeshya & R. Nithesh & K. Sanesh & Sai Krishna S - 483-507 Short-run univariate quality control approaches
by Koh Chin Kok & Chin Jeng Feng & Shahrul Kamaruddin - 508-526 Productivity growth in Indian telecommunications equipment industry
by Dipayan Datta Chaudhuri & Aashish Yadav - 527-546 Ripple effect of moral hazard: how does CSR misconduct impact firm performance in the dairy industry?
by Xiaohua Meng & Yunli Zhu & Meiling Zhong - 547-573 Information technology drivers of supply chain agility: implications for market performance
by Ayman Bahjat Abdallah & Haya Fawzi Ayoub - 574-592 Evaluating the influence of individuals' personality characteristics on the preference of choosing and buying goods with an emphasis on the moderating role of mental involvement
by Seyed Fathollah Amiri Aghdaie & Hamidreza Talaie & Paria Soltanpour - 593-604 Statistical analysis to predict the surface roughness in single point incremental forming of Cu67Zn33 alloy
by Manish Oraon
2020, Volume 31, Issue 3
- 295-318 Defining the weights of the EFQM excellence model criteria for different business sectors - a multicriteria approach
by Yannis Politis & Evangelos Grigoroudis - 319-348 The effect of total quality management practices on the performance of enterprise resource planning projects: the case of Jordan
by Rateb J. Sweis & Rawan Suleiman & Niveen M. AlSayyed & Taghrid Suifan - 349-368 Patient satisfaction in hospital emergency services: a perspective from Portugal
by Daniel Ferreira Polónia & Ana Alexandra Da Costa Dias & Rui Diogo Soares Dos Santos - 369-389 An operational approach to gauge the lean performance in bias tyre manufacturing: a case study
by Anand Sasikumar & Padmanav Acharya - 390-411 Productivity improvement of an electrical appliance industry by implementing lean manufacturing tools and a low-cost intervention (a case study)
by Anil Chaudhary & Ashish Kumar Singh & M.L. Meena - 412-433 Interactions dynamics between the performance management system and the quality management system
by Mira Thoumy & Marie-Hélène Jobin - 434-444 An internal cooperation as a driver of total quality management
by Gun Jea Yu & Hojin Jung & Kyoung-Min Kwon
2020, Volume 31, Issue 2
- 151-166 A case study on productivity improvement in a display cases manufacturing industry
by R. Jayachitra & S. Parthasarathy - 167-188 Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
by Elia Oey & Tiara Paramitha & Novita Novita - 189-206 An application of the Kano model and retail service quality scale to Vietnamese supermarkets
by Ha Thu Nguyen - 207-226 Modelling construction labour productivity using evolutionary polynomial regression
by Sasan Golnaraghi & Osama Moselhi & Sabah Alkass & Zahra Zangenehmadar - 227-243 What is the role of expert intuition in process control?
by Mark D. Hanna & Dirk Pons & Venkateswarlu Pulakanam - 244-270 The role of national culture in change management in Jordanian firms
by Najm A. Najm & A.S.H. Yousif & Naser A. Aboyassin & Mohammad S. Alhmeidiyeen & Jumana Al Zoubi - 271-294 Productivity and quality improvement through DMAIC in SME
by K. Soundararajan & K. Janardhan Reddy
2020, Volume 31, Issue 1
- 1-27 An interpretative structural modelling approach to analysing root causes of defective jobs: a case study in an automobile service industry
by Dharyll Prince Abellana - 28-48 Driving process improvement from customer preference with Kansei engineering, SIPA and QFD methods - a case study in an instant concrete manufacturer
by Elia Oey & Bernice Ngudjiharto & Wennie Cyntia & Monique Natashia & Scherly Hansopaheluwakan - 49-67 The conceptual framework of kaizen influence on employee performance
by Mehdi Shojaei & Parisa Shojaei - 68-78 The concept of ergonomic evaluation for industrial building spaces
by Deevesh Sharma & Monica Sharma - 79-97 An algorithm for identifying loyal customers in C2C electronic commerce models
by Azarnoush Ansari & Ali Sanayei - 98-133 Empirical study of the performance of Ontario's pulp and paper mills using bootstrap data envelopment analysis
by Shashi K. Shahi & Mohamed Dia - 134-149 Risk analysis on the current design of wooden-hulled boats with outrigger using fuzzy FMEA
by Miriam F. Bongo & Junny Ann Inot & Claitee Sebios
2020, Volume 30, Issue 4
- 429-461 Presenting a productive and sustainable model of integrated management system for achieving an added value in organisational processes
by Mohammad Hossein Karimi Gavareshki & Morteza Abbasi & Mahdi Karbasian & Ramin Rostamkhani - 462-487 Leagile manufacturing paradigm in the production of jet pump - an implementation experience
by K. Balakrishnan & S.R. Devadasan & V.M.M. Thilak & D. Selvi Soundaram - 488-508 Cable insulation productivity improvement using Lean Six Sigma
by Fikri Dweiri & Samar Ishaq - 509-526 Impact of implementation of ISO 22000 on food safety throughout the supply chain: insights from Poland, Slovakia and Portugal
by Dominik Zimon & Pedro Domingues - 527-560 Matrix-based tolerance analysis for multi-component selective assembly with geometric and dimensional features using genetic algorithm
by A.K. Jeevanantham & S.V. Chaitanya & Rajeshkannan Ananthanarayanan - 561-577 A modelling approach to assess technology effect on wheat farms performance in semi-arid areas
by Hayat Lionboui & Fouad Elame & Abdelghani Boudhar & Rachid Hadria & Brahim El Boukari & Tarik Benabdelouahab
2020, Volume 30, Issue 3
- 279-303 Productivity and quality enrichment through multi criteria trajectory optimisation of an industrial robot
by S. Mahalakshmi & A. Arokiasamy - 304-322 Improving the formulation of industrial paints using FMEA and Taguchi approaches
by Gholamreza Salehi & Hamid Reza Peikari & Arash Shahin - 323-342 Determining optimum customer participation level in services: perceptual biases and congruence
by Ahmet Semih Ozkul & Uzay Damali & Anup Menon Nandialath & Andrew M. Stapleton - 343-353 Assessment of sand reclamation techniques and sand quality in thermal reclamation
by Suyog B. Rayjadhav & Digvijay A. Mhamane & Vasudev D. Shinde - 354-370 Optimal reliability acceptance sampling plan based on accelerated life test data
by P.C. Ramyamol & Mahesh Kumar - 371-393 Dynamic slicing of aspect-oriented software: an UML-based approach
by Abhishek Ray & Jagannath Singh - 394-427 Optimisation and predictive modelling of green sand casting process to minimise persisting defects in GI components
by Sanjay N. Aloni & Sharad S. Chaudhari & Rakesh L. Shrivastava
2020, Volume 30, Issue 2
- 143-167 Proposal of a causal model to measure the impact of quality on industrial performance: a case study from Moroccan context
by Mohamed Ben Ali & Said Rifai & Said Barrijal & Otmane Bouksour - 168-185 Development of lean production system using value stream mapping approach: a case study
by Vikram Sharma & Naveen Virmani - 186-213 Transformational leadership as an antecedent for organisational commitment and job performance in the banking sector of Jordan
by Nawaf Alghusin & Mohammed Iqbal Al-Ajlouni - 214-233 Productivity improvement in furniture industry using lean tools and process simulation
by C. Shyam Murali & A. Prabukarthi - 234-251 Productivity improvement using DMAIC in a Caravan Manufacturing company
by Sharfuddin Ahmed Khan & M. Affan Badar & Mohammed Alzaabi - 252-277 Statistical investigation of Lean Six Sigma for waste reduction in Indian SMES by identify rank define analyse improve control model
by P.N. Ramkumar & K.P. Satish
2020, Volume 30, Issue 1
- 1-27 Production-inventory models considering different carbon policies: a review
by Arindam Ghosh & J.K. Jha & S.P. Sarmah - 28-45 Modelling the challenging factors for setting up semiconductor fabrication plants: a case study from India
by K. Mathiyazhagan & Shivani Sehrawat & Bhumika Sharma & V. Sivabharathi - 46-71 Overall equipment effectiveness: a review and development of an integrated improvement framework
by Chew Keat Cheah & Joshua Prakash & Kok Seng Ong - 72-91 Cost value stream mapping as a lean assessment tool in a small-scale industry
by B. Rajesh Menon & P.R. Shalij & K.R. Kiron & J. Sreejith & P. Sajeesh - 92-106 Different management systems: integration or combination?
by Sugandren Naidoo & Rohith Ramphal - 107-125 Extracting performance improvement factors using DEA for a robust Indian retail industry
by Reeti Agarwal & Ankit Mehrotra - 126-142 Generalised linear mixed logit and probit models applied to US Army and Navy data
by Jong-Min Kim & Chuwen Li & Il Do Ha
2020, Volume 29, Issue 4
- 439-453 Enhancement of the competitiveness and the financial capability of a manufacturing process through a new value stream mapping approach
by Mohyiddine Soltani & Hichem Aouag & Mohammed Djamel Mouss - 454-462 Personal values, cultural competence, self-confidence: comparation among Korean, Japanese, Chinese, and Indonesian employee
by Rusman Frendika & Sri Suwarsi & Dudung Abdurrahman - 463-482 Productivity enhancement of assembly line by using Maynard operation sequence technique after identification of lean wastages
by Raj Kumar & Parveen Kalra & Suman Kant - 483-501 Integrating Kano's model into quality function deployment to facilitate decision analysis: a case study at a medium enterprise of export garment manufacturer in Bali
by Elia Oey & Eunike Gabriella - 502-517 Optimal maritime transportation and ocean shipping transaction for containerised goods among BRICS countries
by Pravendra Tyagi & Gopal Agarwal - 518-541 Performance study of eco-friendly dielectric in EDM of AISI 2507 super duplex steel using Taguchi-fuzzy TOPSIS approach
by V. Srinivas Viswanth & R. Ramanujam & G. Rajyalakshmi - 542-557 Prevalent general and preventive maintenance practices in Indian process industry
by Amit Chopra & Anish Sachdeva & Arvind Bhardwaj - 558-592 A hesitant fuzzy model for ranking maintenance strategies in small and medium-sized enterprises
by Mohsen Shafiei Nikabadi & S. Behnam Razavian
2020, Volume 29, Issue 3
- 285-308 The new conceptual model for print management: total production management
by H. Nagaraj Kamath & Lewlyn L.R. Rodrigues - 309-328 A modified control chart for monitoring non-normal characteristics
by Boby John & S.M. Subhani - 329-354 Exploring the applicability of SERVPERF model in Indian two-wheeler industry: a CFA approach
by Mohd Nasir & Mohd Adil - 355-371 TQM implementation challenges: a case study of a building maintenance department of an institution of higher learning
by Mariam Akinlolu & Ruben Ndihokubwayo & Fredrick Simpeh - 372-396 Relationship between customer collaboration in supply chain management and operational performance of manufacturing companies
by Anh Chi Phan & Ha Thu Nguyen & Khoa Bach Nguyen & Anh Tu Thi Le & Yoshiki Matsui - 397-417 Modelling the barriers of green supply chain practices in Jordanian firms
by Abbas Al-Refaie & Dina Al-Momani & Rawan Al-Tarawneh - 418-438 A systematic approach to assess visual inspection tasks: an assembly line case
by Mustafa Can Tuncer & Necmettin Firat Ozkan & Berna Haktanirlar Ulutas
2020, Volume 29, Issue 2
- 149-166 Machine learning techniques applied to US army and navy data
by Jong-Min Kim & Chuwen Li & Il Do Ha - 167-186 AHP-VIKOR-based methodology for determining maintenance criticality
by Nitin Panwar & Sanjeev Kumar & Rajesh Attri - 187-215 Evaluation of TPM strategies for manufacturing performance improvement of Indian SMEs for strategic success
by Abhishek Jain & Harwinder Singh & Rajbir Singh Bhatti - 216-232 Integrity of food supply chain: going beyond food safety and food quality
by Eric Kaiyue Ling & Siti Norida Wahab - 233-249 Unified process monitoring strategy for a facility engaged in the production of multiple portfolio of products
by Swarnambuj Suman & Anupam Das - 250-267 Implementation of '6S' practices adapted for an electrical assembly line
by Shaun T. Menezes & Giridhar B. Kamath & H.C. Shiva Prasad - 268-283 Quality management to facilitate product introduction across borders
by Promporn Wangwacharakul & Martina Berglund & Ulrika Harlin
2020, Volume 29, Issue 1
- 1-23 The relationship between total quality management practices and organisational image in the hospital industry: an empirical examination
by Faisal Babu & Sam Thomas - 24-44 A study on software quality factors and metrics to enhance software quality assurance
by Nigussu Bitew Kassie & Jagannath Singh - 45-61 Evaluating bikesharing service quality: a case study for BIXI, Montreal
by Mukesh Verma & Anjali Awasthi