IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v36y2022i2p169-186.html
   My bibliography  Save this article

An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction

Author

Listed:
  • Haitham M. Alzoubi
  • Gouher Ahmed
  • Muhammad Alshurideh

Abstract

The quality of product is a major element through which customers are attracted to purchase and as a result, companies get in return sales and profits. This study aims to investigate how product quality dimensions can improve the order winners from the case study of Apparel Group a leading retailer in Dubai, UAE. 155 customers were surveyed to collect the primary data to test the proposed hypotheses. The results show that performance, features, durability and perceived quality have strong relationships with order-winners, and all such elements improve the winning orders for firms.

Suggested Citation

  • Haitham M. Alzoubi & Gouher Ahmed & Muhammad Alshurideh, 2022. "An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 36(2), pages 169-186.
  • Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:169-186
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=124711
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ahmadi, Sadra & Shokouhyar, Sajjad & Amerioun, Motahare & Salehi Tabrizi, Neda, 2024. "A social media analytics-based approach to customer-centric reverse logistics management of electronic devices: A case study on notebooks," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:169-186. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.