IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v32y2021i4p502-519.html
   My bibliography  Save this article

Measuring business process maturity: is Hammer model validated in practice?

Author

Listed:
  • Shiva Mohammadi
  • Nasser Motahari Farimani
  • Mohammad Mahdi Farahi

Abstract

Considering the ever-growing use of Hammer model as a prominent process maturity model, it is the necessity to validate it by quantitative methods. In the case study, a statistical sample of 82 processes and 383 sub-processes were prepared by data triangulation (including survey, analysis of organisational documents and interview). Confirmatory factor analysis was used for data analysis. The data confirmed the Hammer's theoretical model as a suitable tool for measuring the maturity of processes. For the case study, the design of the process was the most effective factor and the maturity of processes was slightly higher than the average at 95% confidence level.

Suggested Citation

  • Shiva Mohammadi & Nasser Motahari Farimani & Mohammad Mahdi Farahi, 2021. "Measuring business process maturity: is Hammer model validated in practice?," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 32(4), pages 502-519.
    • Handle: RePEc:ids:ijpqma:v:32:y:2021:i:4:p:502-519
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=114257
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:32:y:2021:i:4:p:502-519. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.