IDEAS home Printed from https://ideas.repec.org/a/ids/ijpqma/v33y2021i1p21-45.html
   My bibliography  Save this article

Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan

Author

Listed:
  • Arsalan Najmi
  • Waqar Ahmed
  • Shahab Uddin
  • Suhaiza Zailani

Abstract

The study is focused on the evaluation of total quality management (TQM) in the pharmaceutical companies of Pakistan and the effect that it produces. After thorough literature review, seven hypotheses were postulated comprising of nine variables encompassing TQM elements. A survey-based quantitative approach was utilised in which primary data was collected through self-administered questionnaires. Out of 350 questionnaires circulated, 301 responses were received that were used for the data analysis. The collected data was analysed using PLS-SEM and results were statistically evaluated. The investigation concluded that quality culture creates a chain effect that greatly improves performance of a company. It was also concluded that the proposed hypotheses are positively supported and that the implementation of TQM elements bring about positive changes in the overall performance of the pharmaceutical industry of Pakistan.

Suggested Citation

  • Arsalan Najmi & Waqar Ahmed & Shahab Uddin & Suhaiza Zailani, 2021. "Enhancing performance through total quality management in the pharmaceutical manufacturing industry of Pakistan," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 33(1), pages 21-45.
    • Handle: RePEc:ids:ijpqma:v:33:y:2021:i:1:p:21-45
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=115256
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijpqma:v:33:y:2021:i:1:p:21-45. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=177 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.