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Importance-performance analysis: A valid management tool?

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  1. Cai, Gangwei & Xu, Binyan & Lu, Feidong & Lu, Ye, 2023. "The promotion strategies and dynamic evaluation model of exhibition-driven sustainable tourism based on previous/prospective tourist satisfaction after COVID-19," Evaluation and Program Planning, Elsevier, vol. 101(C).
  2. Yan Hong & Gangwei Cai & Zhoujin Mo & Weijun Gao & Lei Xu & Yuanxing Jiang & Jinming Jiang, 2020. "The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis," IJERPH, MDPI, vol. 17(10), pages 1-19, May.
  3. Gangwei Cai & Yan Hong & Lei Xu & Weijun Gao & Ka Wang & Xiaoting Chi, 2020. "An Evaluation of Green Ryokans through a Tourism Accommodation Survey and Customer-Satisfaction-Related CASBEE–IPA after COVID-19 Pandemic," Sustainability, MDPI, vol. 13(1), pages 1-24, December.
  4. Carlos Manzanares-Cañizares & Alberto Sánchez-Lite & Víctor F. Rosales-Prieto & José Luis Fuentes-Bargues & Cristina González-Gaya, 2022. "A 5S Lean Strategy for a Sustainable Welding Process," Sustainability, MDPI, vol. 14(11), pages 1-17, May.
  5. So Sun Kim & Young Sook Roh, 2016. "Status of cardiopulmonary resuscitation curricula for nursing students: A questionnaire study," Nursing & Health Sciences, John Wiley & Sons, vol. 18(4), pages 496-502, December.
  6. Torres Matovelle, Pablo & Molina Molina, Gina, 2019. "Evaluation of crowding and tourist satisfaction in the practice of humpback whale - watching, the case of Puerto López - Ecuador," Cuadernos de Gestión, Universidad del País Vasco - Instituto de Economía Aplicada a la Empresa (IEAE).
  7. Jong-Ryool Kim & Eui-Chan Jeon & Seongmoon Cho & Hana Kim, 2018. "The Promotion of Environmental Management in the South Korean Health Sector—Case Study," Sustainability, MDPI, vol. 10(6), pages 1-20, June.
  8. Olimpia Iuliana Ban & Roxana Hatos & Nicoleta-Georgeta Bugnar & Dinu Sasu & Adela Laura Popa & Andreea-Florina Fora, 2024. "Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization," Sustainability, MDPI, vol. 16(7), pages 1-22, April.
  9. Guizzardi, Andrea & Stacchini, Annalisa, 2017. "Destinations strategic groups via Multivariate Competition-based IPA," Tourism Management, Elsevier, vol. 58(C), pages 40-50.
  10. Sien Leong Liew & Siti Rahayu Hussin & Nawal Hanim Abdullah, 2021. "Attributes of Senior-Friendly Tourism Destinations for Current and Future Senior Tourists: An Importance-Performance Analysis Approach," SAGE Open, , vol. 11(1), pages 21582440219, March.
  11. Yu-Hung Chien & Fang-Yu Chang, 2023. "An importance-performance analysis of teachers’ perception of STEM engineering design education," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-11, December.
  12. Kong, Minjin & Lee, Minhyun & Kang, Hyuna & Hong, Taehoon, 2021. "Development of a framework for evaluating the contents and usability of the building life cycle assessment tool," Renewable and Sustainable Energy Reviews, Elsevier, vol. 150(C).
  13. Jerónimo García-Fernández & Jesús Fernández-Gavira & Antonio Jesús Sánchez-Oliver & Pablo Gálvez-Ruíz & Moisés Grimaldi-Puyana & Gabriel Cepeda-Carrión, 2020. "Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age," IJERPH, MDPI, vol. 17(18), pages 1-19, September.
  14. Jih-Kuang Chen, 2021. "A New Approach for Diagonal Line Model of Importance-Performance Analysis: A Case Study of Tourist Satisfaction in China," SAGE Open, , vol. 11(1), pages 21582440219, January.
  15. Liang, Zeng-Xian & Hui, Tak-Kee, 2016. "Residents’ quality of life and attitudes toward tourism development in China," Tourism Management, Elsevier, vol. 57(C), pages 56-67.
  16. NaHyun Lee & Bong-Seok Kim, 2023. "Differences of Host Country-Destination Image Assessment for International Students According to Risk Perception in COVID-19 Tourism," SAGE Open, , vol. 13(3), pages 21582440231, July.
  17. Atalay, Kumru Didem & Atalay, Buket & Isin, Feride Bahar, 2019. "FIPIA with information entropy: A new hybrid method to assess airline service quality," Journal of Air Transport Management, Elsevier, vol. 76(C), pages 67-77.
  18. Lin, Zhibin & Vlachos, Ilias, 2018. "An advanced analytical framework for improving customer satisfaction: A case of air passengers," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 114(C), pages 185-195.
  19. Magdalena Kwiatosz-Muc & Bożena Kopacz, 2021. "Home Mechanical Ventilation: A Patient’s Perspective Survey Study," IJERPH, MDPI, vol. 18(8), pages 1-8, April.
  20. Šťastná Milada & Vaishar Antonín & Ryglová Kateřina & Rašovská Ida & Zámečník Silvie, 2020. "Cultural Tourism as a Possible Driver of Rural Development in Czechia. Wine Tourism in Moravia as a Case Study," European Countryside, Sciendo, vol. 12(3), pages 292-311, September.
  21. Hauff, Sven & Richter, Nicole Franziska & Sarstedt, Marko & Ringle, Christian M., 2024. "Importance and performance in PLS-SEM and NCA: Introducing the combined importance-performance map analysis (cIPMA)," Journal of Retailing and Consumer Services, Elsevier, vol. 78(C).
  22. Sung-Shun Weng & Yang Liu & Yen-Ching Chuang, 2019. "Reform of Chinese Universities in the Context of Sustainable Development: Teacher Evaluation and Improvement Based on Hybrid Multiple Criteria Decision-Making Model," Sustainability, MDPI, vol. 11(19), pages 1-23, October.
  23. Gianluca Goffi & Magdalena Cladera & Linda Osti, 2020. "Sun, Sand, and… Sustainability in Developing Countries from a Tourists’ Perspective. The Case of Punta Cana," Sustainability, MDPI, vol. 12(11), pages 1-14, June.
  24. Das, Manob & Das, Arijit & Pandey, Rajiv, 2022. "Importance-performance analysis of ecosystem services in tribal communities of the Barind region, Eastern India," Ecosystem Services, Elsevier, vol. 55(C).
  25. Tuan, Vu Anh & Van Truong, Nguyen & Tetsuo, Shimizu & An, Nguyen Ngoc, 2022. "Public transport service quality: Policy prioritization strategy in the importance-performance analysis and the three-factor theory frameworks," Transportation Research Part A: Policy and Practice, Elsevier, vol. 166(C), pages 118-134.
  26. Chengcai Tang & Qianqian Zheng & Pin Ng, 2019. "A Study on the Coordinative Green Development of Tourist Experience and Commercialization of Tourism at Cultural Heritage Sites," Sustainability, MDPI, vol. 11(17), pages 1-19, August.
  27. Dominika Siwiec & Andrzej Pacana, 2024. "Eco-Innovation Method for Sustainable Development of Energy-Producing Products Considering Quality and Life Cycle Assessment (QLCA)," Energies, MDPI, vol. 17(15), pages 1-22, August.
  28. Pumpe, Andreas & Vallée, Franz, 2015. "The Total Landed Cost Concept. Begging for Answers," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Blecker, Thorsten & Kersten, Wolfgang & Ringle, Christian M. (ed.), Operational Excellence in Logistics and Supply Chains: Optimization Methods, Data-driven Approaches and Security Insights. Proceedings of the Hamburg , volume 22, pages 31-54, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
  29. Tae-Seung Park & Jae-Yoon Kwon, 2022. "Analysis of Crisis Management for Sustainable Development of Fitness Center during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(4), pages 1-12, February.
  30. Lu, Lin & Xu, Pei & Wang, Yen-Yao & Wang, Yu, 2023. "Measuring service quality with text analytics: Considering both importance and performance of consumer opinions on social and non-social online platforms," Journal of Business Research, Elsevier, vol. 169(C).
  31. Chen, Jing & Zhai, Shiyan & Song, Genxin & Huang, Shaopu & Liu, Huan & Jiang, Xintong & Luo, Jingjing & Wu, Wei, 2023. "Evaluation and determinants of satisfaction with the urban-rural interface area liveability toward “15-min city”: A case study in Henan Province, China," Ecological Economics, Elsevier, vol. 214(C).
  32. Pedro Ivo Silva-da-Nóbrega & Adriana Fumi Chim-Miki & Marysol Castillo-Palacio, 2022. "A Smart Campus Framework: Challenges and Opportunities for Education Based on the Sustainable Development Goals," Sustainability, MDPI, vol. 14(15), pages 1-17, August.
  33. Tingting Ding & Wenzhuo Sun & Yuan Wang & Rui Yu & Xiaoyu Ge, 2022. "Comparative Evaluation of Mountain Landscapes in Beijing Based on Social Media Data," Land, MDPI, vol. 11(10), pages 1-30, October.
  34. Hang Ma & Siyu Huang & Mohan Wang & Chungshing Chan & Xiaoyu Lin, 2022. "Evaluating Tourist Experience of Rural Homestays in Coastal Areas by Importance–Performance Analysis: A Case Study of Homestay in Dapeng New District, Shenzhen, China," Sustainability, MDPI, vol. 14(11), pages 1-18, May.
  35. Esmailpour, Javad & Aghabayk, Kayvan & Abrari Vajari, Mohammad & De Gruyter, Chris, 2020. "Importance – Performance Analysis (IPA) of bus service attributes: A case study in a developing country," Transportation Research Part A: Policy and Practice, Elsevier, vol. 142(C), pages 129-150.
  36. Arghadeep Bose & Debanjan Basak & Subham Roy & Indrajit Roy Chowdhury & Hazem Ghassan Abdo & Mohammed Aldagheiri & Hussein Almohamad, 2023. "Evaluation of Urban Sustainability through Perceived Importance, Performance, Satisfaction and Loyalty: An Integrated IPA–SEM-Based Modelling Approach," Sustainability, MDPI, vol. 15(12), pages 1-22, June.
  37. Jeong-Sil Choi & Se-Young Ju, 2022. "A Study of Food Safety Knowledge for Sustainable Foodservice Management of Childcare Centers in South Korea Using Importance–Performance Analysis," IJERPH, MDPI, vol. 19(15), pages 1-14, August.
  38. Jinyang Deng & Chad D. Pierskalla, 2018. "Linking Importance–Performance Analysis, Satisfaction, and Loyalty: A Study of Savannah, GA," Sustainability, MDPI, vol. 10(3), pages 1-17, March.
  39. Danilo Gambelli & Francesco Solfanelli & Stefano Orsini & Raffaele Zanoli, 2021. "Measuring the Economic Performance of Small Ruminant Farms Using Balanced Scorecard and Importance-Performance Analysis: A European Case Study," Sustainability, MDPI, vol. 13(6), pages 1-13, March.
  40. Babalola, Taiwo Oladapo, 2023. "Adopting Importance-Performance Analysis (IPA) model to assess land governance in the peri-urban areas of Ibadan, Nigeria," Land Use Policy, Elsevier, vol. 133(C).
  41. Yan Li & Hongwu Du, 2024. "The Improving of Sky Gardens’ Environmental Quality from a Health Promotion Perspective," Land, MDPI, vol. 13(6), pages 1-26, June.
  42. Echaniz, Eneko & Ho, Chinh Q. & Rodriguez, Andres & dell'Olio, Luigi, 2019. "Comparing best-worst and ordered logit approaches for user satisfaction in transit services," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 752-769.
  43. Agung Budi Santoso & Setia Sari Girsang & Budi Raharjo & Arlyna Budi Pustika & Yanter Hutapea & Mahargono Kobarsih & Agus Suprihatin & Erpina Delina Manurung & Deddy Romulo Siagian & Sidiq Hanapi & To, 2023. "Assessing the Challenges and Opportunities of Agricultural Information Systems to Enhance Farmers’ Capacity and Target Rice Production in Indonesia," Sustainability, MDPI, vol. 15(2), pages 1-21, January.
  44. Chi-Cheng Chen & Jia Wei Chook & Linh Bao Nguyen & Chun-Hung Lee, 2024. "Integrating Locals’ Importance–Performance Perception of Community Resilience into Sustainable Indigenous Tourism Management," Sustainability, MDPI, vol. 16(12), pages 1-19, June.
  45. Bentz, Julia & Lopes, Fernando & Calado, Helena & Dearden, Philip, 2016. "Enhancing satisfaction and sustainable management: Whale watching in the Azores," Tourism Management, Elsevier, vol. 54(C), pages 465-476.
  46. Yanchun Jin & Yoonseo Park, 2019. "An Integrated Approach to Determining Rural Tourist Satisfaction Factors Using the IPA and Conjoint Analysis," IJERPH, MDPI, vol. 16(20), pages 1-16, October.
  47. Monica WC Choy & Ken Kamoche, 2022. "Factors influencing recommendation of sub-Saharan Africa travel products: A Hong Kong–Kenya importance–performance analysis," Tourism Economics, , vol. 28(4), pages 1101-1128, June.
  48. Wang, Zhifang & Fu, Hongpeng & Jian, Yuqing & Qureshi, Salman & Jie, Hua & Wang, Lu, 2022. "On the comparative use of social media data and survey data in prioritizing ecosystem services for cost-effective governance," Ecosystem Services, Elsevier, vol. 56(C).
  49. Boley, B. Bynum & McGehee, Nancy Gard & Tom Hammett, A.L., 2017. "Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective," Tourism Management, Elsevier, vol. 58(C), pages 66-77.
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