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Users as service innovators: The case of banking services

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Cited by:

  1. Mohammad Rokibul Kabir & Farid A. Sobhani & Normah Omar & Norazida Mohamad, 2019. "Corporate Governance and Risk Disclosures: A Comparative Analysis Between Bangladeshi and Malaysian Islamic Banks," International Journal of Financial Research, International Journal of Financial Research, Sciedu Press, vol. 11(5), pages 110-125, August.
  2. Jeppesen, Lars Bo, 2021. "Social movements and free innovation," Research Policy, Elsevier, vol. 50(6).
  3. Simplice A. Asongu, 2021. "The Effects of Mobile Phone Technology, Knowledge Creation and Diffusion on Inclusive Human Development in Sub-Saharan Africa," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1367-1398, September.
  4. Rodrigues, Ana Rita D. & Ferreira, Fernando A.F. & Teixeira, Fernando J.C.S.N. & Zopounidis, Constantin, 2022. "Artificial intelligence, digital transformation and cybersecurity in the banking sector: A multi-stakeholder cognition-driven framework," Research in International Business and Finance, Elsevier, vol. 60(C).
  5. Maxim Kotsemir & Alexander Abroskin & Dirk Meissner, 2013. "Innovation concepts and typology – an evolutionary discussion," HSE Working papers WP BRP 05/STI/2013, National Research University Higher School of Economics.
  6. Jeppesen, Lars Bo, 2021. "Reprint of: Social movements and free innovation," Research Policy, Elsevier, vol. 50(8).
  7. Tseng, Fang-Mei & Chiang, Lan-Lung (Luke), 2016. "Why does customer co-creation improve new travel product performance?," Journal of Business Research, Elsevier, vol. 69(6), pages 2309-2317.
  8. Mendonça, Joana & Reis, Anabela, 2020. "Exploring the mechanisms of gender effects in user innovation," Technological Forecasting and Social Change, Elsevier, vol. 155(C).
  9. Zbigniew Drewniak & Iwona Posadzinska, 2020. "Learning and Development Tools and the Innovative Potential of Artificial Intelligence Companies," European Research Studies Journal, European Research Studies Journal, vol. 0(2), pages 388-404.
  10. van der Boor, Paul & Oliveira, Pedro & Veloso, Francisco, 2014. "Users as innovators in developing countries: The global sources of innovation and diffusion in mobile banking services," Research Policy, Elsevier, vol. 43(9), pages 1594-1607.
  11. Bradonjic, Philip & Franke, Nikolaus & Lüthje, Christian, 2019. "Decision-makers’ underestimation of user innovation," Research Policy, Elsevier, vol. 48(6), pages 1354-1361.
  12. Eric von Hippel & Jeroen P. J. de Jong & Stephen Flowers, 2012. "Comparing Business and Household Sector Innovation in Consumer Products: Findings from a Representative Study in the United Kingdom," Management Science, INFORMS, vol. 58(9), pages 1669-1681, September.
  13. Ibert, Oliver & Müller, Felix C., 2015. "Network dynamics in constellations of cultural differences: Relational distance in innovation processes in legal services and biotechnology," Research Policy, Elsevier, vol. 44(1), pages 181-194.
  14. Asongu, Simplice & Boateng, Agyenim & Akamavi, Raphael, 2016. "Mobile Phone Innovation and Inclusive Human Development: Evidence from Sub-Saharan Africa," MPRA Paper 75046, University Library of Munich, Germany.
  15. Adilson Giovanini & Wallace Marcelino Pereira & Kleverton Clóvis de Oliveira Saath, 2020. "Intermediate services’ impact on capital goods production [Contribuição dos serviços intermediários na produção de bens de capital]," Nova Economia, Economics Department, Universidade Federal de Minas Gerais (Brazil), vol. 30(1), pages 203-230, January-A.
  16. Borner, Kathrin & Berends, Hans & Deken, Fleur & Feldberg, Frans, 2023. "Another pathway to complementarity: How users and intermediaries identify and create new combinations in innovation ecosystems," Research Policy, Elsevier, vol. 52(7).
  17. Houda Elmustapha & Thomas Hoppe, 2020. "Challenges and Opportunities of Business Models in Sustainable Transitions: Evidence from Solar Energy Niche Development in Lebanon," Energies, MDPI, vol. 13(3), pages 1-18, February.
  18. Dieter De Smet & Anne-Laure Mention & Marko Torkkeli, 2016. "Involving High Net Worth Individuals (HNWI) for financial services innovation," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 21(3), pages 226-239, September.
  19. de Jong, Jeroen P.J. & Ben-Menahem, Shiko M. & Franke, Nikolaus & Füller, Johann & von Krogh, Georg, 2021. "Treading new ground in household sector innovation research: Scope, emergence, business implications, and diffusion," Research Policy, Elsevier, vol. 50(8).
  20. Resch, Christian & Kock, Alexander, 2021. "The influence of information depth and information breadth on brokers’ idea newness in online maker communities," Research Policy, Elsevier, vol. 50(8).
  21. Paulo M.M. Rodrigues & Fernando A. F. Ferreira, 2011. "Evaluating retail banking quality service and convenience with MCDA techniques: a case study at the bank branch level," Working Papers w201131, Banco de Portugal, Economics and Research Department.
  22. Daniel Sichel & Eric von Hippel, 2021. "Household Innovation and R&D: Bigger than You Think," Review of Income and Wealth, International Association for Research in Income and Wealth, vol. 67(3), pages 639-658, September.
  23. Letty, Brigid & Shezi, Zanele & Mudhara, Maxwell, 2012. "An exploration of agricultural grassroots innovation in South Africa and implications for innovation indicator development," MERIT Working Papers 2012-023, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  24. Bengtsson, Lars & Ryzhkova, Natalia, 2013. "Managing a strategic source of innovation: Online users," International Journal of Information Management, Elsevier, vol. 33(4), pages 655-662.
  25. Ovuakporie, Oghogho Destina & Pillai, Kishore Gopalakrishna & Wang, Chengang & Wei, Yingqi, 2021. "Differential moderating effects of strategic and operational reconfiguration on the relationship between open innovation practices and innovation performance," Research Policy, Elsevier, vol. 50(1).
  26. Harirchi, Gouya & Chaminade, Cristina, 2014. "Exploring the Relation Between the Degree of Novelty of Innovations and User–Producer Interaction Across Different Income Regions," World Development, Elsevier, vol. 57(C), pages 19-31.
  27. Adams, Pamela & Fontana, Roberto & Malerba, Franco, 2013. "The magnitude of innovation by demand in a sectoral system: The role of industrial users in semiconductors," Research Policy, Elsevier, vol. 42(1), pages 1-14.
  28. Ky, Serge Stéphane & Rugemintwari, Clovis & Sauviat, Alain, 2021. "Friends or Foes? Mobile money interaction with formal and informal finance," Telecommunications Policy, Elsevier, vol. 45(1).
  29. Lars BENGTSSON & Natalia RYZHKOVA, 2013. "Managing Online Users in Open Innovation: The Case of a Nordic Telecom Company," Communications & Strategies, IDATE, Com&Strat dept., vol. 1(89), pages 37-53, 1st quart.
  30. Jordan Robert Gamble & Michael Brennan & Rodney Mcadam, 2016. "A Contemporary And Systematic Literature Review Of User-Centric Innovation: A Consumer Perspective," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 20(01), pages 1-45, January.
  31. Pal, Abhipsa & Herath, Tejaswini & De', Rahul & Raghav Rao, H., 2021. "Why do people use mobile payment technologies and why would they continue? An examination and implications from India," Research Policy, Elsevier, vol. 50(6).
  32. Narula, R. & Ashok, M. & Martinez-Noya, A., 2014. "End-user collaboration for process innovation in services: The role of internal resources," MERIT Working Papers 019, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  33. Harirchi , Gouya & Chaminade , Cristina, 2013. "User-producer interaction and the degree of novelty of innovations: a global perspective," Papers in Innovation Studies 2013/27, Lund University, CIRCLE - Centre for Innovation Research.
  34. Crass, Dirk & Schwiebacher, Franz, 2013. "Do trademarks diminish the substitutability of products in innovative knowledge-intensive services?," ZEW Discussion Papers 13-061, ZEW - Leibniz Centre for European Economic Research.
  35. Chanwoo Cho & Sungjoo Lee, 2015. "How Firms Can Get Ideas from Users for Sustainable Business Innovation," Sustainability, MDPI, vol. 7(12), pages 1-21, December.
  36. Arnould, Maxence & Morel, Laure & Fournier, Meriem, 2021. "Developing the persona method to increase the commitment of non-industrial private forest owners in French forest policy priorities," Forest Policy and Economics, Elsevier, vol. 126(C).
  37. Marcos Abilio Bosquetti & Gabriela Gonçalves Silveira Fiates & Jess Ponting, 2017. "Strategic Management at Mormaii - the Brazilian Surf Industry Leader," Brazilian Business Review, Fucape Business School, vol. 14(Special I), pages 110-129, January.
  38. Barbara Masiello & Alessandra Marasco & Francesco Izzo, 2013. "CO-creation in creative services: the role of client in advertising agencies? innovation," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(2), pages 131-155.
  39. Machado Léo, Ricardo & Tello‐Gamarra, Jorge, 2016. "Inovac¸ão em servic¸os: estado da arte e perspectivas futuras [Innovation in services: state of the art and future perspectives]," MPRA Paper 82195, University Library of Munich, Germany, revised 29 Mar 2017.
  40. Dirk Metzger & Christina Niemöller & Oliver Thomas, 2017. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 15(4), pages 789-823, November.
  41. Maria Roszkowska-Menkes, 2017. "User Innovation: State of the Art and Perspectives for Future Research," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 13(2), pages 127-154.
  42. Riikkinen, Mikko & Pihlajamaa, Matti, 2022. "Achieving a strategic fit in fintech collaboration – A case study of Nordea Bank," Journal of Business Research, Elsevier, vol. 152(C), pages 461-472.
  43. Mubarak, Muhammad Faraz & Petraite, Monika, 2020. "Industry 4.0 technologies, digital trust and technological orientation: What matters in open innovation?," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
  44. Füller, Johann & Schroll, Roland & von Hippel, Eric, 2013. "User generated brands and their contribution to the diffusion of user innovations," Research Policy, Elsevier, vol. 42(6), pages 1197-1209.
  45. Ilona Kuzmickaja & Xiaofeng Wang & Daniel Graziotin & Gabriella Dodero & Pekka Abrahamsson, 2015. "In Need of Creative Mobile Service Ideas? Forget Adults and Ask Young Children," SAGE Open, , vol. 5(3), pages 21582440156, August.
  46. Veronika Belousova & Nikolay Chichkanov, 2015. "Mobile Banking Adoption in Russia: What Incentives Matter?," HSE Working papers WP BRP 48/STI/2015, National Research University Higher School of Economics.
  47. Schemmann, Brita & Herrmann, Andrea M. & Chappin, Maryse M.H. & Heimeriks, Gaston J., 2016. "Crowdsourcing ideas: Involving ordinary users in the ideation phase of new product development," Research Policy, Elsevier, vol. 45(6), pages 1145-1154.
  48. Fernando A. F. Ferreira & Sérgio P. Santos & Paulo M. M. Rodrigues & Ronald W. Spahr, 2014. "Evaluating retail banking service quality and convenience with MCDA techniques: a case study at the bank branch level," Journal of Business Economics and Management, Taylor & Francis Journals, vol. 15(1), pages 1-21, February.
  49. Anna Adamik & Dorota Sikora-Fernandez, 2021. "Smart Organizations as a Source of Competitiveness and Sustainable Development in the Age of Industry 4.0: Integration of Micro and Macro Perspective," Energies, MDPI, vol. 14(6), pages 1-27, March.
  50. Alexandre Trigo, 2016. "Innovation in the Era of Experience: The Changing Role of Users in Healthcare Innovation," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 12(2), pages 29-51.
  51. von Hippel, Christiana D. & Cann, Andrew B., 2021. "Behavioral innovation: Pilot study and new big data analysis approach in household sector user innovation," Research Policy, Elsevier, vol. 50(8).
  52. Vrontis, Demetris & Christofi, Michael, 2021. "R&D internationalization and innovation: A systematic review, integrative framework and future research directions," Journal of Business Research, Elsevier, vol. 128(C), pages 812-823.
  53. Roy, Raja, 2018. "Role of relevant lead users of mainstream product in the emergence of disruptive innovation," Technological Forecasting and Social Change, Elsevier, vol. 129(C), pages 314-322.
  54. Donald O. Wilson & John E. Ettlie, 2018. "Boundary Spanning, Group Heterogeneity and Engineering Project Performance," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 15(06), pages 1-35, December.
  55. Göldner, Moritz & Herstatt, Cornelius & Canhão, Helena & Oliveira, Pedro, 2019. "User entrepreneurs for social innovation: The case of patients and caregivers as developers of tangible medical devices," Working Papers 108, Hamburg University of Technology (TUHH), Institute for Technology and Innovation Management.
  56. Akter, Shahriar & Motamarri, Saradhi & Hani, Umme & Shams, Riad & Fernando, Mario & Mohiuddin Babu, Mujahid & Ning Shen, Kathy, 2020. "Building dynamic service analytics capabilities for the digital marketplace," Journal of Business Research, Elsevier, vol. 118(C), pages 177-188.
  57. Jeroen P.J. de Jong & Eric von Hippel, 2013. "User innovation: business and consumers," Chapters, in: Fred Gault (ed.), Handbook of Innovation Indicators and Measurement, chapter 5, pages 109-132, Edward Elgar Publishing.
  58. Alves, Helena & Fernandes, Cristina & Raposo, Mário, 2016. "Value co-creation: Concept and contexts of application and study," Journal of Business Research, Elsevier, vol. 69(5), pages 1626-1633.
  59. Alfredo Macias Vazquez & Pablo Alonso Gonzalez, 2016. "Knowledge Economy and the Commons," Review of Radical Political Economics, Union for Radical Political Economics, vol. 48(1), pages 140-157, March.
  60. Dirk Metzger & Christina Niemöller & Oliver Thomas, 0. "Design and demonstration of an engineering method for service support systems," Information Systems and e-Business Management, Springer, vol. 0, pages 1-35.
  61. Narula, R. & Ashok, M. & Martinez-Noya, A., 2014. "End-user collaboration for process innovation in services: The role of internal resources," MERIT Working Papers 2014-019, United Nations University - Maastricht Economic and Social Research Institute on Innovation and Technology (MERIT).
  62. Kinsuk Mani Sinha & Pamela Adams & Franco Malerba, 2015. "Intermediate Users as a Source of Innovation in a Development Context: Empirical Evidence and Theory," Globelics Working Paper Series 2015-14, Globelics - Global Network for Economics of Learning, Innovation, and Competence Building Systems, Aalborg University, Department of Business and Management.
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